Genesys GCP-GCX Exam Practice Test Instant Access

Question 1

Why are Divisions important in an organization?

ADivisions are used to divide interactions equally between 2 or more queues.

BDivisions allow the organization to control which roles can be assigned to users.

CDivisions allow grouping and segregation of objects while keeping them inside the same organization.

DDivisions define which users can be assigned to queues.

Answer : C

Question 2

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

ADisable Location Detection

BPassword Expiration

CDisable Genesys Cloud CX Login

DOpen Admission

Answer : C

Question 3

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

AWorkspaces

BPeople

CQueues

DGroups

Answer : A

Question 4

Where can you add preconfigured settings to the phones?

AAdmin > Telephone > Phone Management > Calls

BAdmin > Telephone > Phone Management > Phones

CAdmin > Telephone > Phone Management > Base Settings

Answer : C

Question 5

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

ATrue

BFalse

Answer : A

Question 6

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

AFull Access

BPartial

CRead-Only

DWrite-Only

EContributor

FCollaborator

Answer : A, C, E

Question 7

Which view displays current metrics and information about queues if you have a membership?

AQueues Activity

BQueues Performance

CMy Queues Activity

DQueues

Answer : C

Genesys Cloud CX Certified Professional - Consolidated GCP-GCX Exam Practice Test