Genesys GCP-GCX Exam Practice Test Instant Access

Question 1

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.

Which of the following will help her view specific information about the queue in real-time?

AMy Queues Activity

BQueues Activity

CQueue Performance

DPerformance Dashboard

Answer : C

Question 2

Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?

AActivity

BEvaluations

CDocuments

DWorkspaces

Answer : D

Question 3

Select the categories of Prompts in Architect. (Choose two.)

AUser

BMenu

CData

DSystem

Answer : A, D

Question 4

The license used by a user is determined by the permissions enabled in the roles assigned to that user.

ATrue

BFalse

Answer : A

Question 5

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

AThe DID number and extension are not listed in the DID or extension pools.

BThe DID number and extension are considered the same numbers and entered into the same phone.

CThe user does not have the proper license type, roles, and permissions.

DThe DID number and the extension do not have the same last 4 digits.

Answer : A, C

Question 6

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.

What binds the phone's settings in Genesys Cloud CX to a physical phone?

APhone model

BBase settings

CPhone name

DHardware ID (MAC address)

Answer : B

Question 7

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

ALanguages

BMedians

CSkills

DIndex Ratings

EKnowledge levels

Answer : A, C

Genesys GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam Practice Test