Genesys GCX-ARC Exam Practice Test Instant Access

Question 1

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

ATrue

BFalse

Answer : A

Question 2

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

AReports

BDashboards

CDynamic Views

DAll of the above

Answer : C

Question 3

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Answer : D

Question 4

Which definition matches the ACD Evaluation Method Best Available Skills?

ALooks for the first available agent and ignores any skill requirements

BMatches the interaction to the first available agent who has all of the requested skills

CEvaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

Answer : C

Question 5

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

AArchitect

BAutomatic Call Distribution

CCall Routing

DScheduling

Answer : B

Question 6

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

A2,3,4,1

B2,4,1,3

C2,3,1,4

D2,1,4,3

Answer : C

Question 7

To route an incoming call based on the current time, _____ is the best method.

AInbound call flow

BScheduling

CCall route

DCallable time sets

Answer : C

Genesys Cloud CX: Architect Certification Exam Practice Test

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7