Genesys Cloud CX: Architect Certification GCX-ARC Exam Practice Test

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Total 60 questions
Question 1

Select all the possible measurements for the selection timeout of every menu. (Choose two.)



Answer : B, C


Question 2

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)



Answer : A, C, D, E


Question 3

Select the container that holds an audio message and/or text-to-speech pairings on a ''per language'' basis.



Answer : C


Question 4

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)



Answer : A, C, E


Question 5

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)



Answer : A, D, E


Question 6

Which speech recognition feature is enabled by default for new Inbound call flows?



Answer : B


Question 7

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?



Answer : B


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Total 60 questions