Genesys Cloud CX: Architect Certification Exam Practice Test

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Total 60 questions

Question 1

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

Answer : A

Question 2

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Answer : C

Question 3

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

Answer : D

Question 4

Which definition matches the ACD Evaluation Method Best Available Skills?

Answer : C

Question 5

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Answer : B

Question 6

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

Answer : C

Question 7

To route an incoming call based on the current time, _____ is the best method.

Answer : C

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Total 60 questions