Genesys GCX-ARC Genesys Cloud CX: Architect Certification Exam Practice Test

What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

Select the percentage that indicates a High level in the flow size.

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

You are trying to create a new flow. Which option lists the correct sequence of steps?

1. Log on to Architect.

2. Click + Add to create a new flow.

3. In the Settings section, modify the settings and options as needed.

4. Select the type of flow.

5. Add the required tasks to the flow.

6. Add the required menu(s) to the flow.

7. Publish the flow.

8. Validate the flow.

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling. Which action is used for default error handling in this state if alternative actions are not configured?