Genesys GCX-ARC Exam Practice Test Instant Access

Question 1

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

AActions

BData

CEvent Handling

DMenus

EPrompts

FDependencies

GSupported Languages

HSpeech Recognition

Answer : A, B, C, F, G

Question 2

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

AHours

BMinutes

CSeconds

DMilliseconds

EMicroseconds

Answer : B, C

Question 3

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type

BThe after call work time for each media type

CThe length of time that an agent may spend on each media type

DThe number of different media types that an agent may handle simultaneously

EThe media types that can interrupt current interactions that an agent is handling

Answer : A, D, E

Question 4

Select the types of scheduling available in Genesys Cloud. (Choose two.)

AManual Scheduling

BLoad based Scheduling

CAutomated Scheduling

DAll of the above

Answer : B, C

Question 5

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

ATransfer

BTransfer to ACD Flow

CTransfer to Outbound Flow

DTransfer to Flow

EHangup

FTransfer to Secure Flow

Answer : A, B, F

Question 6

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

APrompts

BSchedule

CDivisions

DDecision

Answer : C

Question 7

What is the minimum value for the number of times to repeat a menu?

Answer : D

Genesys GCX-ARC Genesys Cloud CX: Architect Certification Exam Practice Test