Genesys Cloud CX: Architect Certification GCX-ARC Exam Questions

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Total 60 questions
Question 1

Which speech recognition feature is enabled by default for new Inbound call flows?



Answer : B


Question 2

Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?



Answer : C


Question 3

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)



Answer : A, C, D, E


Question 4

Which function returns a new instance of DateTime initialized with the specified values?



Answer : D


Question 5

Which of the following selects the interaction path and enhances the caller's experience before agent assignment?



Answer : A


Question 6

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)



Answer : A, C, E


Question 7

The interaction may not route properly if the default language skill is not selected.



Answer : A


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Total 60 questions