Genesys Cloud CX: Architect Certification GCX-ARC Exam Practice Test

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

Which of the following selects the interaction path and enhances the caller's experience before agent assignment?

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

The interaction may not route properly if the default language skill is not selected.

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

Select the correct format for a literal string expression for the following sentence: He said, ''I will schedule the meeting for the specific time zone with AM/PM settings''.

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling. Which action is used for default error handling in this state if alternative actions are not configured?