If you navigate away from the page without saving the Script, you will not lose any work you have completed.
Answer : A
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
Answer : C
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
Answer : D
Which definition matches the ACD Evaluation Method Best Available Skills?
Answer : C
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Answer : B
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
Answer : C
To route an incoming call based on the current time, _____ is the best method.
Answer : C