Genesys GCX-ARC Exam Practice Test Instant Access

Question 1

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

AReports

BDashboards

CDynamic Views

DAll of the above

Answer : C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

Question 2

Which definition matches the ACD Evaluation Method Best Available Skills?

ALooks for the first available agent and ignores any skill requirements

BMatches the interaction to the first available agent who has all of the requested skills

CEvaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

Answer : C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.

Question 3

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

AArchitect

BAutomatic Call Distribution

CCall Routing

DScheduling

Answer : B

Question 4

How many ways are there to initiate a secure call flow?

ATwo

BThree

CFour

DFive

Answer : D

Question 5

Which of the following components can be configured to read and write data from a CRM?

ASet UUI Data

BGet Participant Data

CCall Data Action

DSet Participant Data

Answer : D

Question 6

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

A2,3,4,1

B2,4,1,3

C2,3,1,4

D2,1,4,3

Answer : C

Question 7

To route an incoming call based on the current time, _____ is the best method.

AInbound call flow

BScheduling

CCall route

DCallable time sets

Answer : C

Genesys Cloud CX: Architect Certification Exam Practice Test