Genesys Cloud CX: Architect Certification Exam Practice Test

Page: 1 / 14
Total 60 questions

Question 1

If you navigate away from the page without saving the Script, you will not lose any work you have completed.



Answer : A

Question 2

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?



Answer : C

Question 3

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?



Answer : D

Question 4

Which definition matches the ACD Evaluation Method Best Available Skills?



Answer : C

Question 5

A system that routes interactions based on an algorithm which determines the best available agent for an interaction



Answer : B

Question 6

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday



Answer : C

Question 7

To route an incoming call based on the current time, _____ is the best method.



Answer : C

Page:    1 / 14   
Total 60 questions