Genesys Cloud CX: Developer Certification GCX-GCD Exam Practice Test

Which dialing mode dials multiple contacts once an agent becomes available?

If you have not created any additional templates, you will have several default template options when creating a new script.

These default templates are: (Choose four.)

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.

Each conversation contains the end-to-end data for all interactions between the participants.

Only the API calls made using your organization's OAuth Clients are considered for billing.