Genesys GCX-GCD Exam Questions Instant Access

Question 1

A number plan determines how many and which digits are necessary for call routing.\

ATrue

BFalse

Answer : A

Question 2

If you have not created any additional templates, you will have several default template options when creating a new script.

These default templates are: (Choose four.)

ABlank Script

BDefault Callback Script

CDefault Inbound Script

DDefault Outbound Script

ECollection Script Template

FSales Script Template

Answer : A, B, C, D

Question 3

Disabling file attachments in chat is related to _______________.

AGlobal Settings

BSecurity and Compliance

CTelephony

DChat Settings

Answer : B

Question 4

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A80 calls must be answered every 20seconds.

B80% of calls must be answered within 20seconds.

C20 chats and calls must be answered in 80seconds.

D20 chats and calls must be answered in 80seconds.

Answer : B

Question 5

Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.

Select all the developer tools in the following list. (Choose three.)

AAPI Explorer

BNotifications

CReports

DArchy

Answer : A, B, D

Question 6

Which of the following statements is NOT true regarding numbering plan?

AIt is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

BNumbering plan is also known as a dial plan.

CNumbering plan can be added or modified based on the organizational requirements

DIt has to be created manually

Answer : D

Question 7

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

ATrue

BFalse

Answer : A

Genesys Cloud CX: Developer Certification GCX-GCD Exam Questions