Genesys GCX-GCD Exam Practice Test Instant Access

Question 1

Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics/conversations/details/query?

ATo get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.

BTo get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.

CTo get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.

DTo get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.

Answer : A

Question 2

Which of the following statements defines a fatal question in an Evaluation Form?

AFatal questions are weighted higher than non-fatal questions.

BFatal questions are critical questions If scored 'No', the evaluation score will be zero.

CFatal questions are critical questions If scored No the agent will be removed from the queue.

DFatal questions are the same as critical questions.

Answer : B

Question 3

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type.

BThe after call work time for each media type.

CTime that an agent may spend on each media type.

DMedia types that can interrupt current interactions that an agent is handling.

Answer : A, D

Question 4

A. Gateway

BSIP

COutbound Proxy

DWebRTC

Answer : B, D

Question 5

Which of the following statements is NOT true regarding numbering plan?

AIt is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

BNumbering plan is also known as a dial plan.

CNumbering plan can be added or modified based on the organizational requirements

DIt has to be created manually

Answer : D

Question 6

Which dialing mode dials multiple contacts once an agent becomes available?

APower

BPredictive

CProgressive

DAgentless

Answer : B

Question 7

Which of the following applies to the Notifications API?

AThe ping/pong messages will tell you if the socket is dropped or not.

BThe ping message will tell you if the authentication token is expired or not.

CThere is noping message for Notification APIs.

DThe ping messages are for topic subscriptions.

Answer : A

Genesys GCX-GCD Genesys Cloud CX: Developer Certification Exam Practice Test