Genesys GCX-GCD Exam Practice Test Instant Access

Question 1

By default, Line Recording is disabled.

ATrue

BFalse

Answer : A

Question 2

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Answer : B

Question 3

If you don't pass the paging parameters while querying, the default page size is set to _____.

A10

B25

C50

D100

Answer : B

Question 4

Which dialing mode dials multiple contacts once an agent becomes available?

APower

BPredictive

CProgressive

DAgentless

Answer : B

Question 5

Only the API calls made using your organization's OAuth Clients are considered for billing.

ATrue

BFalse

Answer : B

Question 6

Which of the following applies to the Notifications API?

AThe ping/pong messages will tell you if the socket is dropped or not.

BThe ping message will tell you if the authentication token is expired or not.

CThere is noping message for Notification APIs.

DThe ping messages are for topic subscriptions.

Answer : A

Question 7

When you reply to an email message, you can attach a file to send with the email reply.

What is the maximum message size, including attachments? How can you work around this limitation?

A40MB per message (after base64 encoding) with no workaround

B40MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.

C20MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.

D20MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.

E5MB per message (after base64 encoding) with no workaround.

Answer : B

Genesys Cloud CX: Developer Certification GCX-GCD Exam Practice Test