Genesys GCX-GCD Exam Questions Instant Access

Question 1

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type.

BThe after call work time for each media type.

CTime that an agent may spend on each media type.

DMedia types that can interrupt current interactions that an agent is handling.

Answer : A, D

Question 2

From the _______________ page, you can monitor the number of API requests in the built-in dashboard.

APerformance > My Performance

BPerformance > Dashboards

CPerformance > API Usage

DPerformance > Bot Performance

Answer : B

Question 3

Which of the following statements is NOT true regarding Management Units?

AAgents that handle the same set of interactions should belong to the same management unit.

BManagement Units partition agents and interactions into logical groups.

CA maximum of 100 agents can be added lo a single Management Unit.

DThey help you create, manage, and view schedules for a group.

Answer : C

Question 4

Which dialing mode dials multiple contacts once an agent becomes available?

APower

BPredictive

CProgressive

DAgentless

Answer : B

Question 5

Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

ADocuments

BActivity

CDirectory

DLocation

Answer : C

Question 6

Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

ATrue

BFalse

Answer : B

Question 7

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

ATrue

BFalse

Answer : B

Genesys Cloud CX: Developer Certification GCX-GCD Exam Questions