Genesys GCX-GCD Exam Questions Instant Access

Question 1

The response to the first call of https://api/v2/conversations/{conversationld}/recordings includes mediaUri in its JSON body with the response code of 202.

ATrue

BFalse

Answer : B

Question 2

You can compare API version changes using the versioning page.

ATrue

BFalse

Answer : A

Question 3

If you have not created any additional templates, you will have several default template options when creating a new script.

These default templates are: (Choose four.)

ABlank Script

BDefault Callback Script

CDefault Inbound Script

DDefault Outbound Script

ECollection Script Template

FSales Script Template

Answer : A, B, C, D

Question 4

Which Genesys Cloud CX feature helps reduce wait time for each call?

AAutomatic Call Distribution

BWorkforce Management

CSkill-based Routing

DllVR

Answer : A

Question 5

Which of the following statements is NOT true regarding numbering plan?

AIt is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

BNumbering plan is also known as a dial plan.

CNumbering plan can be added or modified based on the organizational requirements

DIt has to be created manually

Answer : D

Question 6

You can add a new Prompt using API endpoints.

ATrue

BFalse

Answer : A

Question 7

If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

ATrue

BFalse

Answer : B

Genesys Cloud CX: Developer Certification GCX-GCD Exam Questions