Genesys GE0-806 Exam Practice Test Instant Access

Question 1

Which of the following interfaces can be localized without any programming knowledge? Choose 2 answers

AWFM Database Utility

BWFM Configuration Utility

CWFM Web for Agents

DWFM Web for Supervisors

Answer : B, D

Question 2

Refer to the image shown: what would you expect to see as the Minimum working Days per week with the configuration displayed?

A5 days

B7 days

C2 days

D4 days

Answer : B

Question 3

Refer to the image shown: When opening the WFM Schedule Intra-Day view it looks like the image, what conclusion can you draw from this?

AThere is a problem with coverage before 7AM and 6PM

BThere is a 'dip' in coverage at 2PM - 3PM

CCoverage is sufficient

DThere is no Master Forecast for that day

Answer : C

Question 4

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

AChange the skill levels in WFM Configuration Utility

BDisable Skills in WFM Configuration Utility

CRemove the Login ID in Genesys Administrator

DAdjust the Hiring/Termination date in WFM configuration utility

EGrant the agent an exception in the Calendar

Answer : A, B, E

Question 5

Which of the following contains all the four exceptions rules regarding trade conditions?

ARemove, Do not trade. Keep with Agent, Keep with Schedule

BDelete, Do not trade, Keep with Agent, Keep with Schedule

CDelete, Do not trade, Keep with Agent, Keep with Activity

DRemove, Do not trade, Keep with Agent, Keep with Team

Answer : C

Question 6

When does WFM web place a trade "in review"?

AThe agent schedules have different trade rules

BThe agent schedules have the same trade rules

CEither agent is trading days off for working days

DEither agent has a scheduled exception with the delete rule enabled

Answer : A

http://docs.genesys.com/Documentation/WM/latest/Admin/EmailNotif

Question 7

Agent's Skills are added, modified or removed in which Genesys application?

ACC Pulse

BWFM web

CSCI

DGenesys Administrator

Answer : C

http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe-4ecad5c3418c

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) GE0-806 Exam Practice Test