Genesys GE0-806 Exam Questions Instant Access

Question 1

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

AWFM Server

BWFM Data Aggregator

CWFM Builder .

DWFM Synchroserver

Answer : B

Question 2

Which statement is correct?

AA site in WFM always corresponds to a Switch in Genesys Administrator.

BA site is always apart of Business Unit.

Answer : A

Question 3

Where can Overlays be configured?

AGenesys Administrator

BWFM Configuration Utility

CWFM Web for Supervisors

DWFM Web for Agents

Answer : C

http://docs.genesys.com/Documentation/WM/8.5.0/Admin/InstWebInfo

Question 4

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

AWorkforce Management

BOutbound Contact

CUniversal Routing

DSolution Reporting

Answer : A

http://docs.genesys.com/Documentation/Composer/8.1.3/Help/RoutingFAQs

Question 5

What is the maximum number of Exceptions which can be created per site?

A10

B30

C100

D1000

ENo Limit

Answer : E

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

Question 6

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

ASchedule States Report

BActivity weekly Schedule Report

CSchedule Summary Report

DSchedule State Totals Report

Answer : B

Question 7

Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?

AWFM SMTPServer

BWFM MailServer

CWFM Builder

DWFM Daemon

Answer : C

http://docs.genesys.com/Documentation/WM/latest/Admin/Components

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) GE0-806 Exam Questions