Genesys GE0-806 Exam Practice Test Instant Access

Question 1

When using Schedule Bidding where several Agents may prefer the same schedule, what are the possible Agent criteria which may be configured to prioritize amongst the Agents?

Choose 2 answers

ASkill

BRank

CAccess Rights

DSeniority

ETeam Preference

Answer : C, E

Question 2

Which of the following Agent tasks can be configured as an activity?

Choose 3 answers

AAnswering Inbound calls Monday to Friday in a Working Hours

BPaperwork done the last hour of each shift

CTraining on request

DOpening doors everyday for 2 hours in the morning

ENo call no show

Answer : A, B, D

Question 3

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

AYes, up Co 10 Activities

BYes, up to 100 Activities

CYes, up to 500 Activities

DNo, there is no limit

Answer : D

Question 4

How does the Meeting Scheduler in WFM utilizethe ' Minimum % of required attendees' field?

AThe Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents

BThe Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting

CThe Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees

DThe Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting

Answer : C

Question 5

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

ADetermineFull Day TimeoffStartEndPaidHours

BMaxAuditReports

CHideMessagesforNotWorkingAgents

DNeed another incorrect option

Answer : B

Question 6

Which statement is correct?

AA site in WFM always corresponds to a Switch in Genesys Administrator.

BA site is always apart of Business Unit.

Answer : A

Question 7

Is it possible to configure breaks as mandatory elements of a shift?

AYes, for any break

BYes, for paid breaks only

CNo

DThis depends on other configuration constraints

Answer : C

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) GE0-806 Exam Practice Test