Genesys GE0-806 Exam Questions Instant Access

Question 1

In which Genesys application is WFM scheduling performed?

AGenesys Administrator

BWFM Configuration Utility

CWFM Supervisor web

DIRD

Answer : B

Question 2

Which of the following Time Profiles is valid for statistics used in WFM?

AWFMProfile, Selection=0:00+0:10

BWFMProfile, Growing=0:00+0:30

CWFMProfile, Sliding=0:00+0:l5

DWFMProfile, Growing=0:00+0:l5

EWFMProfile, sliding=0:00+0:05

Answer : D

http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Statistics

Question 3

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the same levels across all sites Can she adjust security assignments for other Supervisors?

AYes

BNo

COnly for the same site

DCannot tell from image, ability depends on her security role

Answer : C

Question 4

Publishing a scenario which partially overlaps with another previously published scenario in the Master schedule will cause which of the following?

AAn Error. Publishing is interrupted. New Scenario is not published

BA warning. Publishing Is Interrupted for overlapping period everything else is published

CA Warning. Publishing Is Interrupted. User can decide whether to continue and overwrite or stop.

DNo Error or Warning. All overlapping elements are ignored. Everything else is published

ENo Error or Warning. The new scenario Is published and overwrites any previous schedule

Answer : D

Question 5

What is the relations between Agents and contracts?

AAgents only need a Contract if they are Multi-Skilled

BOnly one Contract can be assigned to an Agent at a time

CContracts determine the types of calls that can be routed to an Agent

DAgents are automatically assigned a Termination Date if they do not have a Contract

Answer : D

Question 6

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

AAutomatically append a number in sequence

BClose the WFM Web Supervisor

CGenerate an Error Message

DAllow multiple Scenarios with the same name

Answer : B

http://docs.genesys.com/Special:Repository/wm-web80rn.html?id=ddba00fa-52e6-4811-b006-96b1a7224ec5

Question 7

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

ASet the end date to the date you desire that is 6 weeks or higher from the start date

BSet the extended end date to a date you desire that is 6 weeks or higher from the start date

CIn One WFM Server application object, set the option 'Schedule Duration' to a value greater than 6

DOne cannot build schedules greater than 6 weeks in length

Answer : C

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) GE0-806 Exam Questions