Genesys GE0-806 Exam Practice Test Instant Access

Question 1

Which WFM Server can be set up to act as a Locator?

AWFM Server

BOnly the Primary WFM server

COnly the Master WFM server

DOnly the Back up WFM Server

Answer : D

Question 2

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

AImmediate work

BDeferred work

CFixed-Staff work

Answer : C

Question 3

For which of following activity types can you configure statistics to collect historical data?

Choose 2 answers

AImmediate Work

BDeferred Work

CFixed Staff Work

DTemp Staff Work

Answer : B, D

Question 4

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

AWFM Builder

BWFM Configuration Utility

CWFM Web

DWFM Data Aggregator

Answer : B

http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf

Question 5

Which of the following interfaces can be localized without any programming knowledge? Choose 2 answers

AWFM Database Utility

BWFM Configuration Utility

CWFM Web for Agents

DWFM Web for Supervisors

Answer : B, D

Question 6

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

ASet the end date to the date you desire that is 6 weeks or higher from the start date

BSet the extended end date to a date you desire that is 6 weeks or higher from the start date

CIn One WFM Server application object, set the option 'Schedule Duration' to a value greater than 6

DOne cannot build schedules greater than 6 weeks in length

Answer : C

Question 7

Which of the following access rights can be configured in WFM Configuration utility?

Choose 4 answers

AAccess to Agent Groups

BAccess to Teams

CAgent access to WFM Web for Agents

DAccess to WFM reports

EAccess to Master Schedule

FPublish Forecast

Answer : A, C, D, F

Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test