Genesys GE0-806 Exam Practice Test Instant Access

Question 1

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

AHow many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

BHow many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

CHow many minutes early or late an agent can transfer to a scheduled state without being considered adherent

Answer : C

Question 2

Is it possible to configure breaks as mandatory elements of a shift?

AYes, for any break

BYes, for paid breaks only

CNo

DThis depends on other configuration constraints

Answer : C

Question 3

Refer to the image shown: When opening the WFM Schedule Intra-Day view it looks like the image, what conclusion can you draw from this?

AThere is a problem with coverage before 7AM and 6PM

BThere is a 'dip' in coverage at 2PM - 3PM

CCoverage is sufficient

DThere is no Master Forecast for that day

Answer : C

Question 4

When does WFM web place a trade "in review"?

AThe agent schedules have different trade rules

BThe agent schedules have the same trade rules

CEither agent is trading days off for working days

DEither agent has a scheduled exception with the delete rule enabled

Answer : A

http://docs.genesys.com/Documentation/WM/latest/Admin/EmailNotif

Question 5

Complete the sentence:

Task Sequence is configured on_____________________________.

AAn Activity

BA Contract

CA Shift

DA Rotating Pattern

Answer : C

http://docs.genesys.com/Documentation/WM/8.1.3/Admin/TaskSeqs

Question 6

What does synchronization of daily schedules mean?

AAll Agents in a team start a shift within specified threshold

BAll Agents in a team receive lunch at the same time

CAll shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

DEvery Agent starts a shift within a specified threshold for a specific period

Answer : B

Question 7

Where would you configure Time-Off Types in WFM 8.1?

AWFM Configuration Utility

BWFM Web for Supervisors

CWFM Web for Agents

DWFM Daemon

Answer : A

http://docs.genesys.com/Documentation/WM/8.1.2/Admin/TimeOff

Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test