Genesys GE0-806 Exam Practice Test Instant Access

Question 1

An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.

AAdherent

BNon-adherent

CSeverely non-adherent

DException

Answer : D

Question 2

Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?

AAdherent, Non-Adherent

BCall inbound, NotReadyforNextCall, CallOutbound

CDN Groups. Agent Groups. Race Groups

DExceptions, Meals, Time OffTypes, Activities

Answer : A

Question 3

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

A1 day

B1week

C1 month

D1year

Answer : C

Question 4

If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?

AAutomatically append a number in sequence

BClose the WFM Web Supervisor

CGenerate an Error Message

DAllow multiple Scenarios with the same name

Answer : B

http://docs.genesys.com/Special:Repository/wm-web80rn.html?id=ddba00fa-52e6-4811-b006-96b1a7224ec5

Question 5

What can an Agent using WFM Web for Agents see?

AForecast Scenario

BMaster Forecast

CSchedule Scenario

DMaster Schedule

EPerformance/Adherence

Answer : B

http://docs.genesys.com/Documentation/PSAAS/8.5.0/Administrator/Scheduling

Question 6

How do you guarantee the same day-off for a team while their start times on a work day may vary?

AUse Rotating Patterns

BUse Shift Exceptions

CSet 'Maximum Start time difference for Members of the same team' parameter

DSelect 'Use Team Constraints' while building the schedule

Answer : A

Question 7

Which statements are correct?

Choose 2 answers

AIt is possible to use a Meeting scheduler after a schedule has been published.

BIt is possible to create a schedule without a published forecast.

COnce a schedule is published there it is no longer possible to change it.

DIt is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

Answer : B, D

Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test