Genesys PureConnect: CIC Core Certification PC-CIC-Core Exam Practice Test

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Total 60 questions
Question 1

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:



Answer : D


Question 2

You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.

What queue type is required to ensure that calls to the operator queue are routed as described?



Answer : D


Question 3

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.

What queue operation would you use to configure this functionality?



Answer : A


Question 4

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?



Answer : B


Question 5

What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?



Answer : C


Question 6

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?



Answer : D


Question 7

Where must you create new stations for them to be eligible for auto-provisioning?



Answer : C


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Total 60 questions