Genesys PC-CIC-Core Exam Questions Instant Access

Question 1

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.

What queue operation would you use to configure this functionality?

AQueue menu

BQueue audio

CQueue transfer

DQueue repeat

Answer : A

Question 2

Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.

How can you ensure that all users are following a company policy for secure IC passwords?

ASend an email outlining the company policy, directing users to follow the policy.

BMake sure that there is a password policy for all network accounts that follows the company policy.

CUsing Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

DSelect the 'secure passwords' option from the Access Control menu.

Answer : B

Question 3

Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

ASites

BServer

CInteraction Processor

DPeople

ESystem

Answer : B, D, E

Question 4

The Sales Manager and Accounts Manager roles must allow all members to dial internationally.

How would you configure the IC system to allow international dialing for users in these two roles?

ADetermine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.

BAll Interaction Center users can dial all phone classifications by default, so they already have this privilege.

CFrom each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.

DFrom the Interaction Client, each user should right-click on the 'Make Call' button and select international from the list of phone classifications.

Answer : C

Question 5

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.

What is the correct response?

AContinue to update the phones manually. This is the most efficient process for completing this task.

BMigrate the stations to Managed IP Phones using the Managed IP Phones Assistant.

CThere is no way to update the firmware on IP phones.

DUse the Stations Assistant to update the firmware on the phones.

Answer : D

Question 6

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.

What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

AThe Station Assistant in the Stations container

BThe Managed IP Phones Assistant in the Managed IP Phones container

CThe Stations Assistant in the Managed IP Phones container

DThe Managed IP Phones Assistant in the Stations container

Answer : D

Question 7

What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

AGive the user Send As permissions on the Exchange server

BRun an instance of the messaging Client on the IC server under that user's profile

CAssign the user account a default workstation

DAssign the user account a mailbox

Answer : A

Genesys PureConnect: CIC Core Certification PC-CIC-Core Exam Questions