Genesys PC-CIC-Core Exam Questions Instant Access

Question 1

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

AInteraction Attendant

BInteraction Administrator

CInteraction Designer

DSetup Assistant

Answer : B

Question 2

Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.

When Danny opens his Interaction Client, what determines his Client configuration?

AThe inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.

BThe Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.

CThe inherited Client Configuration Templates will be combined to determine his Client configuration.

DThe inherited Client Configuration Template with the most functionality will be used.

Answer : A

Question 3

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.

What is the best way to help Matt get his Interaction Client configured correctly?

ATake a trip to Minneapolis and configure Matt's Interaction Client.

BSelect Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

CCreate a new Client Configuration template specifically for Matt and assign it to him.

DFind out which workgroups Matt is a member of and verify the client configuration for those workgroups.

Answer : B

Question 4

Where must you create new stations for them to be eligible for auto-provisioning?

AIN\N IP phone configuration utility

BIN\N TFTP Server

CManaged IP Phones container

DStations container

Answer : C

Question 5

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

ASkill desire to use

BInteraction's time in queue

CSkill proficiency

DCost

Answer : A

Question 6

If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?

AAn agent could receive up to 3 chats at once.

BThe system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.

CAn agent could receive up to 2 chats at once.

DThis is a misconfiguration of ACD calculations, and would result in no chats being distributed.

Answer : C

Question 7

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.

What is the description of the Active Assignment method?

A1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).

B1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.

C1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

D1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

Answer : B

Genesys PureConnect: CIC Core Certification PC-CIC-Core Exam Questions