Genesys PC-CIC-Core PureConnect: CIC Core Certification Exam Practice Test

Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.

When Danny opens his Interaction Client, what determines his Client configuration?

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.

What queue type is required to ensure that calls to the operator queue are routed as described?

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.

What would you do to improve your agents' efficiency when working with chat messages?

What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.

What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?