HP HP2-H65 Exam Practice Test Instant Access

Question 1

Why does investing in HP Services matter to your customers?

Aresell HP Services

Bearn money on rebates

Cgive customers incremental discounts on accessories

Dhelp reduce the impact of downtime and maximize employee productivity

Answer : D

Question 2

How do HP Services help customers save money and simplify processes? (Select two.)

AThey cover 80% of out-of-warranty repairs.

BThey provide free delivery.

CThey cover in-warranty devices from non-HP brands.

DThey limit unexpected costs.

EThey enable customers to concentrate on core business activities.

Answer : B, E

Question 3

Which statement is true about customer challenges relating to productivity?

ABusiness leaders define productivity as their IT department's number one priority.

BIT spends most of its time reacting to data breaches.

C90% of business leaders define distractions as IT's #1 challenge.

DPeople who work remotely are half as productive as people who work in an office.

Answer : A

Question 4

According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A<10%

B22%

C55%

D90%

Answer : C

Question 5

Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

AHP Cirrus

BHP Sales Central

CHP Cross Sell Solution

DHP Support Center

Answer : B

Question 6

With Next Business Day Onsite, what happens if remote support is not possible for the customer?

AAn authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.

BAn authorized HP services technician arrives to repair the device onsite on the next business day.

CAn authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

DAn authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

Answer : D

Question 7

Which statement is true about HP Care Pack Central? (Select two.)

AIt enables you to view recommended Care Packs and supporting information.

BIt helps you quickly identify eligible Care Packs for an HP hardware product.

CIt tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.

DIt helps customers find discounts on hardware they plan to purchase.

Answer : B, C

HP2-H65 Selling HP Personal Systems Services 2018 Exam Practice Test