HP HP2-I14 Exam Questions Instant Access - No Installation Required

Question 1

A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

Auser testimonials

Bwarranty Information

Cstudies and briefs

DInformed decisions

Elow-cost replacements

Answer : A, B

Question 2

How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?

AAdvanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.

BProprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.

CInk sensor technology manages efficient toner use and cartridge performance to maximize pigment life.

DSophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.

Answer : C

Question 3

A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

ANon-HP cartridges (ail prematurely 70% of the time.

BUse of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.

CService technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.

DLow-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.

Answer : D

Question 4

Which print cartridge recycling option does HP offer?

AHP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.

BIn each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.

CHP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.

DIn some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

Answer : A

Question 5

Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

AProduct Security Response Team (PSRT)

BAnti-Counterfeiting and Fraud (ACF)

CCustomer Delivery Inspection (COI)

DCompliance and Risk Management (CoRM)

Answer : A

Question 6

Why is using remanufactured toner cartridges bad for business? (Select two.)

AUsing non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.

BRemanufactured toner cartridges generate more heat than Original HP cartridges.

CCompared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.

DRemanufactured toner cartridges consume more energy faster compared with Original HP cartridges.

ECompared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.

Answer : B, C

Question 7

What can you do to verify that printing supplies are not counterfeit?

AUse a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.

BAll HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.

CAll HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.

DSecurity labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

Answer : A

HP Selling HP Supplies 2020 HP2-I14 Exam Questions