HP HP2-I14 Exam Questions Instant Access - No Installation Required

Question 1

A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

AFamiliar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.

BBecause Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.

COriginal HP supplies meet eco-label criteria, lowering TCO.

DPossible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.

Answer : B

Question 2

How can the use or non-HP cartridges be harmful to printers? (Select two.)

ANon-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.

BUsing non-HP cartridges can shorten the life of the printer.

CUsing non-HP cartridges generates excess heat that can damage printer parts.

DNon-HP cartridges coat the paper with a sealant that can damage the printer rollers.

EPrinters that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.

Answer : C, E

Question 3

Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

AManaged Print Specialist Premier

BHP Planet Partners

CClosed-Loop Recycling

DEarth9ll Recycling

Answer : C

Question 4

What advantage do Original HP PageWide cartridges provide?

AThey come with a lifetime replacement warranty.

BThey use industry-standard formulations of black and color Inks to allow easy and affordable refills.

CThey use proprietary algorithms to help determine print history and print behavior for specific printers.

DThey print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.

Answer : A

Question 5

Which print cartridge recycling option does HP offer?

AHP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.

BIn each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.

CHP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.

DIn some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

Answer : A

Question 6

What can you do to verify that printing supplies are not counterfeit?

AUse a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.

BAll HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.

CAll HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.

DSecurity labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

Answer : A

Question 7

A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

AInability to refill non-HP cartridges

Bcompatibility Issues with standard papers

Cink colors that fade over time

Dwasted ink and printer downtime

Answer : B

HP Selling HP Supplies 2020 HP2-I14 Exam Questions