HP HP2-I57 Exam Practice Test Instant Access

Question 1

Name two specific pain points a customer might have that HP Premium+ Support Services can help address. (Select two.)

ACustomer needs to focus on CapEx rather than OpEx.

BCustomer is facing increased cyberthreats.

CEmployees are less productive due to maintenance issues.

DCustomer is not set up for remote or hybrid working.

EChanging trends have had a negative impact on business performance.

Answer : C, D

HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

Question 2

A customer's HP Care Pack Service will expire in four months.

What should you recommend that this customer purchases?

AHP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires

BHP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

CHP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

DOHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

Answer : B

HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to 30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.

HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

Question 3

Which coverage does HP Post Warranty Support Service provide?

AAccess to Level 2 help desk technicians

BNo-cost device repairs made with certified HP parts

CAdditional 12 months of support based on the product's base warranty or selected Support Service package

DExtension beyond 12 months if needed

Answer : C

HP Post Warranty Support Service provides customers with an extension of their original warranty or service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

Question 4

Name a capability available within HP Essential Support.

AAbility to order replacement parts from HP for defective third-party components

BOnline status tracking during repair of product while at the repair center

CRemote problem diagnosis and troubleshooting to resolve most issues

DGuaranteed 24 x 7 support and next-day turnaround

Answer : C

HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime

Question 5

Which features do the Predefined Asset Tags include? (Select two).

ADevice data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address

BPredefined artwork and placement of the tag on the device chassis and/or packaging

CBIOS asset tagging

DCustom logo

Answer : A, B

HP's Predefined Asset Tags feature the ability to include essential device data such as hardware-based media access (HBMA), UUID, WLAN, serial numbers, PKID, and MAC addresses (A). Additionally, HP offers predefined artwork and placement of the asset tag on either the device chassis or packaging, allowing for easier identification and asset management (B). This feature helps streamline inventory control and device management processes for enterprises

Question 6

Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

ALimits support for employees in hybrid work environments

BMinimizes the partners' scale and reach to better focus on end-user support

CHelps enhance your profits by increasing your margin when selling HP devices

DSecures front-end revenue from the initial sale while relying on HP for ongoing support of the devices

EProvides reactive identification and resolution of hardware health issues

Answer : C, D

HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations

https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

Question 7

When can Device Life Extension be attached to hardware sales?

AHP Device Life Extension is not available for HP hardware sales.

BHP Device Life Extension can be sold anytime during the lifecycle of the hardware.

CHP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.

DHP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.

Answer : D

HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

HP Selling HP Lifecycle Services for Workforce Computing 2025 HP2-I57 Exam Practice Test