The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.
Answer : B
A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.
Answer : D
When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.
Answer : D
The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?
Answer : B
Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?
Answer : A
The Pareto Chart is a tool that displays data that typically follows what ratio?
Answer : B
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
Answer : D