IBM C9560-656 Exam Questions Instant Access

Question 1

Which two approvers can be used with the default workflow and sections on the Offering application? (Choose two.)

ALine Manager

BAsset Manager

CFinancial Manager

DFulfillment Manager

EService Request Manager

Answer : A, D

Question 2

When trying to classify a Service Request an expected classification is not displayed but it is listed in the Classification application. What is the most likely cause?

AThe classification is not in an Active status.

BThe Service Request object is not listed in the Use With section.

CThe correct security rights are not granted to the Classification application.

DThe application server must be restarted before new classifications are available for use.

Answer : B

Question 3

There is an option to request a new service in the standard Self Service Center. What must be modified in order to change the contents of its description?

Athe configuration file of the Self Service Center

Bthe description in the Application Designer application

Cthe Java Bean class for the Self Service Center application

Dthe MAXMESSAGES table from the Database Configuration application

Answer : D

Question 4

A customer is going through an internal quality audit. The auditor is asking for evidence showing that e-mails have been sent from Service Request and Incident applications. Knowing this information can be pulled from the Communication Log sub tab, which statement is true?

AOnly e-mails associated to Communication templates are stored.

BOnly e-mails created using the Select Action menu are stored and keep associations to Service Requests or Incidents.

CCommunication associated with an escalation or workflow are stored and keep an association to Service Requests or Incidents.

DEvidence should be pulled through the Communication Template application since an e-mail does not keep an association to its Service Request or Incident.

Answer : C

Question 5

Which default workflow is shipped with the product that initiates the approval process for a service request?

APMSC_SR3

BPMSC_LMD3

CPMSC_APP3

DPMSC_FMD3

Answer : A

Question 6

IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. Which action revokes user access to the Desk Agent Expert view?

Amodification of the global system property only

Bmodification in the Security Groups application only

Cmodification in the Person Group and Database Configuration applications

Dmodification of the global system property and in the Security Groups application

Answer : B

Question 7

In IBM SmartCloud Control Desk V7.5, which two fields can use substitution variables in the Communication Templates application? (Choose two.)

ATo

BSubject

CReply To

DMessage

ESend From

Answer : B, D

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation C9560-656 Exam Questions