IBM C9560-656 Exam Questions Instant Access

Question 1

Which statement is true regarding the deletion of job plans?

ADeleted job plans are viewable from lookup and display lists.

BA job plan can be deleted by changing the status to DELETED

CA job plan can be deleted when it is not associated with a record.

DA job plan can be deleted if it is associated with a record in any status.

Answer : C

Question 2

How is a Response Plan applied from the Offering application?

AThe fulfillment workflow must be edited to apply a Response Plan.

BResponse Plans can only be applied manually after the Service Request has been created.

CEach offering can specify a Response Plan to be applied after all approvals have been completed.

DThe Response Plan workflow initiates the Apply Response Plan action which selects the appropriate Response Plan.

Answer : D

Question 3

IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. Which action revokes user access to the Desk Agent Expert view?

Amodification of the global system property only

Bmodification in the Security Groups application only

Cmodification in the Person Group and Database Configuration applications

Dmodification of the global system property and in the Security Groups application

Answer : B

Question 4

Which application specifies the default workflow for Service Request Fulfillment Manager Approval?

ACatalog application

BOfferings application

COrganizations application

DWorkflow Designer application

Answer : C

Question 5

In IBM SmartCloud Control Desk V7.5, what happens to the associated escalation when a service level agreement (SLA) is deleted?

AThe associated escalation is deactivated.

BThe associated escalation is also deleted.

CThe associated escalation can be related to other SLAs.

DThe associated escalation needs to be manually deleted.

Answer : B

Question 6

In the Catalogs application, how can an administrator quickly add several offerings into a catalog?

AIn the Catalog tab, use the Select Offerings option

BClick on the Deploy Multiple Offerings icon on the toolbar

CUse the Add Multiple Offerings option in the Select Action menu

DIn the Offerings tab, use the Add Offering option and select multiple offerings at once

Answer : C

Question 7

A user created a service request using the Self Service Center yesterday. How can they add or update additional data to the request today?

Aadd a log entry

Breport a new issue

Cadd a request entry

Dupdate the request template

Answer : A

IBM SmartCloud Control Desk V7.5 Service Request Management Implementation C9560-656 Exam Questions