IBM C9560-656 Exam Practice Test Instant Access

Question 1

An IT support specialist is creating a new solution record so it is published and available from the Self Service Center application. He entered information into the Symptom, Cause, and Resolution sections and saved the record. The solution describes resolving an issue with the e-mail server, so in the keywords section he is adding the word: e-mail.

Now he wants to check if the solution is available from the Self Service Center application so he searches using the email keyword but his solution is not listed on the results list. He checked the solution record again and it is in ACTIVE status and the Self Service Access option is checked.

Why is the solution not appearing in the results list?

AThe Expiration Date field is empty

BThe Lucene engine did not index this record.

CA classification was not assigned to the solution.

DThe specification list on the Specifications tab is empty.

Answer : B

Question 2

In IBM SmartCloud Control Desk V7.5, which two applications can be filtered by individual service or service group? (Choose two.)

AUsers

BActions

CContracts

DUser Groups

EWork Orders

Answer : C, E

Question 3

Which application is used to specify which process will be invoked once a user submits an offering?

AOfferings application

BOffering Catalog application

CProcess Request application

DWorkflow Designer application

Answer : A

Question 4

In the Catalogs application, how can an administrator quickly add several offerings into a catalog?

AIn the Catalog tab, use the Select Offerings option

BClick on the Deploy Multiple Offerings icon on the toolbar

CUse the Add Multiple Offerings option in the Select Action menu

DIn the Offerings tab, use the Add Offering option and select multiple offerings at once

Answer : C

Question 5

What is the purpose of creating a problem record?

Ato send an e-mail communication to a user with the status of their issue

Bto enable the connection between an Incident record and a Change record

Cto escalate an incident to a problem team when a more difficult technical solution or change to a production environment is required for resolution

Dto capture an unknown, underlying cause of one or more incidents so that similar incidents in the future are prevented or have a lesser business impact

Answer : D

Question 6

Which application grants users access to a specific catalog?

AOfferings application

BCatalogs application

CSecurity Groups application

DCatalog Offerings application

Answer : C

Question 7

Which default workflow is shipped with the product that initiates the approval process for a service request?

APMSC_SR3

BPMSC_LMD3

CPMSC_APP3

DPMSC_FMD3

Answer : A

IBM C9560-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam Practice Test