IBM C9560-656 Exam Practice Test Instant Access

Question 1

An incident may be associated with which two record types? (Choose two.)

AAsset

BCalendar

CItem Master

DPurchase Order

EConfiguration Item

Answer : A, E

Question 2

What type of record can be created using the E-mail Listeners application?

AUser

BInvoice

CIncident

DWork Order

Answer : C

Question 3

In IBM SmartCloud Control Desk V7.5, what are two default features of a Communication? (Choose two.)

AFormatted text and images can be used in the e-mail message.

BA person's e-mail addresses can be added in the address book.

CA communication log stores details of the e-mail message and any attachments.

DAn approval process ensures the communication template can be used only on Approved status.

EThe calendar associated to the Communication Template can be configured to send e-mails only during business hours.

Answer : A, C

Question 4

A customer has two requirements to be implemented using the Incidents application:

1. A way to track which solutions have been tried on the incidents

2. Generated monthly reports and whether the issues were reported by phone, e-mail, or external system

What two areas of the application satisfy this requirement?

Ause the Worklog tab and the Created By field

Buse the Tried Solutions section and the Source field

Cuse the Failure Report section and the Reported By field

Duse the Solution Details tab and the Affected Person field

Answer : B

Question 5

What must a survey have in order to be automatically sent?

Aquestions, an escalation, and be set to Active status

Bquestions, an object it applies to, and the condition to be met

Can object the survey applies to, an escalation value, and the status set to Enabled

Dbe set to Active status, apply to an object, and have defined the condition to be met

Answer : A

Question 6

Which two statements are true about the Catalogs application? (Choose two.)

AIt allows adding offerings in Pending status.

BThe Clear a Catalog button removes all offerings.

COfferings can be added or removed when the catalog is Active.

DOnly offerings of Service Request and Descriptive type can be added.

EWhen the catalog is duplicated, the offerings associated with it are copied.

Answer : A, C

Question 7

When is it possible to create a cart template in IBM SmartCloud Control Desk V7.5?

AWhen there are no items in the shopping cart.

BOnly when the shopping cart is in Draft status.

CWhen no tickets are active on the shopping cart.

DWhen one or more items are in the shopping cart.

Answer : D

IBM C9560-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam Practice Test