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IIBA Certified Business Analysis Professional CBAP Exam Questions
Question 1
A sports wristwatch product manufacturer wants to add a blood sugar monitoring toolkit to the watch. Market research has confirmed that the most profitable segment of the manufacturer's target customer is looking for this feature. The business analyst (BA) worked with the product owner to finalize the set of requirements and design options and then defined multiple approaches for implementing the feature. At this point, the solutions' team agreed that they were unable to accurately assess the merits of each of the proposed solutions.
What is the possible reason?
Answer : D
The possible reason why the solutions' team was unable to accurately assess the merits of each of the proposed solutions is that the requirements and design options were not detailed enough. This means that the requirements and design options did not provide sufficient information, clarity, or specificity for the solutions' team to understand, evaluate, and compare the different approaches for implementing the feature. The lack of detail may also lead to ambiguity, inconsistency, or incompleteness in the requirements and design options, which can affect the quality and feasibility of the solutions. The BA should ensure that the requirements and design options are detailed enough to meet the needs and expectations of the stakeholders, and to support the decision making and implementation processes. Requirements are not allocated to solution components, too many approaches are dividing the team, or business needs are unclear to the team are not the best options for the possible reason, because they are either irrelevant, inaccurate, or not the root cause of the problem.Reference:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 7: Requirements Analysis and Design Definition, page 280
Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 7: Requirements Analysis and Design Definition, section 7.5: Specify and Model Requirements, page 133
Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 7: Requirements Analysis and Design Definition, page 280
Question 2
All of the following stakeholders participate in the prioritization of requirements except for which one?
Answer : A
Stakeholders are individuals or groups who have an interest in the outcome of a project and can influence its success. Stakeholders can be classified into different categories based on their roles, responsibilities, and perspectives. One common way to categorize stakeholders is by using the RACI matrix, which stands for Responsible, Accountable, Consulted, and Informed. According to this matrix, the following stakeholders participate in the prioritization of requirements:
Project team: Responsible for delivering the solution that meets the requirements. They are directly involved in the prioritization process and provide input on the feasibility, effort, and risk of each requirement.
Domain subject matter expert: Consulted for their expertise and knowledge of the business domain and the needs of the end users. They provide input on the importance, value, and urgency of each requirement.
Project manager: Accountable for the overall success of the project and the alignment of the requirements with the project scope, schedule, and budget. They facilitate the prioritization process and ensure that the stakeholders reach a consensus on the priority levels.
The implementation subject matter expert is not a stakeholder who participates in the prioritization of requirements. They are Informed of the prioritized requirements and the rationale behind them, but they do not provide input or influence the prioritization process. They are responsible for implementing the solution according to the requirements and ensuring that it meets the quality standards and specifications.Reference:
IIBA BABOK Guide v3, p. 30, 176, 264
Five Requirements Prioritization Methods - Business Analyst Articles ...
What Is Requirements Prioritization? Definition & Examples - airfocus
Business analysts : How to prioritize requirements - Adaptive US
[5 Popular Requirements Prioritisation Techniques]
Question 3
A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a $500,000 USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process stopped'.
During a brainstorming session on improvement opportunities, the Director of Human Resources repeatedly interrupts the group and states why the proposed ideas will not work.
Which approach should the business analyst (BA) take to refocus the group?
Answer : C
The BA should pause the activity and reiterate the rules to the entire group, as this is the best way to address the disruptive behavior and remind everyone of the purpose and objectives of the session. The BA should not continue the activity with the group and provide a report, as this would ignore the problem and potentially affect the quality and validity of the results. The BA should not reschedule the session without the Director of Human Resources, as this would exclude a critical stakeholder and create more resentment. The BA should not ask the Director of Human Resources to observe instead of participate, as this would also exclude a critical stakeholder and reduce the diversity of perspectives in the session.Reference:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 9: Requirements Analysis and Design Definition, page 319
CBAP / CCBA Certified Business Analysis Study Guide | Wiley, Chapter 9: Requirements Analysis and Design Definition, page 319
Certified Business Analysis Professional (CBAP) | Coursera, Course 3: Business Analysis: Requirements Analysis and Design Definition, Week 3: Requirements Analysis Techniques, Video: Brainstorming
Question 4
A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A
worths $456,000 to the organization while solution B worths $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A.
What is the opportunity cost?
Answer : C
The opportunity cost is the value of the best alternative forgone when choosing one option over another. In this case, the opportunity cost of choosing solution A is the value of solution B minus the value of solution A, which is $565,000 - $456,000 = $109,000. This means that by choosing solution A, the organization is giving up the potential benefit of $109,000 that could have been gained from solution B.Reference:CBAP Certification Study Guide v3.0, page 33;BABOK Guide v3, page 16.
Question 5
Refer to the exhibit.
The table illustrate the statement of cash flower for a courier company for the last fiscal year:
Due to aggressive market competition the management of the company performed a strategy review and based on their0-findings and the current market conditions, they came up with strategic and tactical changes in order to keep a competitive market position.
In order to strength customer retention strategies through a new competitive advantage, the company is considering implementing a live parcel tracking system. The added value will be that the customers may determine the exact location on of the parcel whether it is in a warehouse, crossing the ocean through an overseas the exact location of the parcel whether it is in a warehouse, crossing the ocean through an overseas the ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and caused of management would like to sell these vehicles and replace them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argued that instead of hanging tracking devices on the trucks body they can have the truck drivers manually send the truck send the truck location from a hand-held mobile device every 20 minutes.
What could the business analyst (BA) do to gain consensus between the CFO and other Management?
Answer : D
In order to gain consensus between the CFO and other management, the BA could estimate the potential value delivered by each option and present the results to the stakeholders. This would involve assessing the benefits, costs, and risks of each option, as well as the alignment with the strategic objectives and customer needs. By estimating the value, the BA could help the stakeholders understand the trade-offs and implications of each option, and facilitate a rational and informed decision-making process.Reference:
IIBA BABOK Guide, Section 9.4, Evaluate Solution Options
How to Estimate the Value of a Business Analysis Solution, Bridging the Gap
Business Analysis Techniques: Estimating Value, Business Analyst Learnings
Question 6
There are 50 stakeholders in the current project. How many communication channels exist in this project?
Answer : B
The number of communication channels in a project is calculated by the formula:
n(n1)/2
, where
n
is the number of stakeholders. Therefore, if there are 50 stakeholders in the current project, the number of communication channels is:
50(501)/2=1225
. Communication channels are the pathways or mediums through which information is exchanged among the stakeholders. The more stakeholders involved in a project, the more communication channels are needed, and the more complex the communication management becomes. Reference: CBAP / CCBA Certified Business Analysis Study Guide, chapter 6, page 236; CBAP Sample Questions, question 248.
Question 7
What plan includes the description of the scope of work, the deliverable Work Breakdown Structure, the activity list, and estimates for the business analysis activities?
Answer : D
A business analysis plan is a document that describes the scope of work, the deliverable Work Breakdown Structure (WBS), the activity list, and estimates for the business analysis activities.It also includes the business analysis approach, the roles and responsibilities of the business analyst and other stakeholders, the communication plan, the requirements management plan, the change management plan, and the risk management plan12.A business analysis plan is an important input for the business analysis execution and monitoring process, as it helps to guide and control the business analysis work, and to ensure that the business analysis deliverables meet the quality standards and stakeholder expectations3.
The other options are not correct. A project management plan is a document that describes how the project will be executed, monitored, and controlled. It covers the project scope, schedule, cost, quality, resources, communication, risk, procurement, and stakeholder management. An implementation plan is a document that describes how the solution will be deployed, transitioned, and integrated into the business operations. It covers the implementation strategy, schedule, resources, tasks, roles, responsibilities, risks, and issues. A requirements management plan is a document that describes how the requirements will be elicited, analyzed, documented, validated, verified, prioritized, traced, and maintained throughout the project lifecycle. It is a component of the business analysis plan, not a separate document.Reference:
Business Analysis Plan - IIBA
Business Analysis Planning and Monitoring - IIBA
Business Analysis Execution and Monitoring - IIBA
[Project Management Plan - PMI]
[Implementation Plan - PMI]
[Requirements Management Plan - IIBA]
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