IIBA Certified Business Analysis Professional CBAP Exam Questions

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Total 497 questions
Question 1

Which of the following techniques is used to test customer acceptance of the solution and to measure marketplace demand?



Answer : D

Prototyping is a technique that is used to test customer acceptance of the solution and to measure marketplace demand. Prototyping involves creating a simplified or partial version of the solution that can be used to demonstrate, evaluate, and validate the features and functions of the solution with the stakeholders. Prototyping can help to elicit feedback, identify gaps, reduce risks, and increase customer satisfaction. Prototyping can also help to estimate the potential market size, demand, and profitability of the solution.Reference:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 279

BABOK Guide v3, page 386

Keeping Up With Consumer Demand: No Room For Error For Global Supply Chains, under Digitization determines supply-demand triumph --- or disaster.


Question 2

Holly is the business analyst for her organization. Holly encourages teamwork and open communications among the business analysis team and the stakeholders. She wants stakeholders to drop by her office and freely discuss the requirements, the solution scope, and other concerns about the solution she's working on. Holly definitely prefers informal communications.

What is the danger Holly may experience with informal communications?



Answer : C

Informal communication is a type of communication that is spontaneous, casual, and unstructured. It can be useful for building rapport, trust, and collaboration among the business analysis team and the stakeholders. However, it can also pose some risks and challenges for the business analysis process. One of the dangers that Holly may experience with informal communication is that stakeholders may miss information and the requirements could become ambiguous. This is because informal communication is often not documented, verified, or validated. It may also lack clarity, consistency, and completeness. As a result, stakeholders may have different or conflicting understandings of the requirements, the solution scope, and other concerns. This can lead to errors, rework, delays, and dissatisfaction in the project. Therefore, Holly should balance informal communication with formal communication, which is a type of communication that is planned, structured, and documented. Formal communication can help to ensure the accuracy, quality, and traceability of the requirements and the solution. It can also help to communicate the roles, responsibilities, and expectations of the stakeholders and the business analyst.Reference:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 4: Elicitation and Collaboration, page 169-170.

Formal & Informal Business Communication | Bizfluent, paragraph 3

Analysis of Informal Communication Networks -- A Case Study | Business ..., paragraph 2

8.3 Glance at Genre: Informal and Formal Analytical Reports, paragraph 1


Question 3

Which of the following is a graphical representation of roles and responsibilities of different project team members?



Answer : A

A RACI chart is a graphical representation of roles and responsibilities of different project team members. It is a matrix that shows the relationship between the project activities and the project roles. RACI stands for Responsible, Accountable, Consulted, and Informed. These are the four levels of involvement that a project team member can have in a project activity. A RACI chart can help to clarify the expectations, avoid confusion, and improve communication among the project team and stakeholders.Reference:

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 343

Business Analysis Professional Resources | IIBA, under Business Analysis Body of Knowledge (BABOK ) Guide

What is a RACI Chart? | RACI Chart Definition & Example | ASQ


Question 4

What two factors must the business analyst consider when conducting stakeholder analysis?



Answer : B

Influence and attitude are two factors that the business analyst must consider when conducting stakeholder analysis. Influence is the stakeholder's ability to affect the project or the solution, either positively or negatively. Attitude is the stakeholder's level of support or resistance to the change, either enthusiastic or reluctant. By assessing these two factors, the business analyst can determine the stakeholder's impact and interest in the project, and plan the appropriate engagement and communication strategies for each stakeholder group.Reference:

CBAP Handbook, page 15, section 4.1.2.3

BABOK Guide, page 32, section 3.2.3

How To Create a Stakeholder Analysis (With Example)

How to Conduct a Thorough Stakeholder Analysis - CloudApp Blog ... - Zight


Question 5

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

I . Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

II . Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

III . Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

Through requirements workshops the business analyst elicits the following detailed business requirements:

1. The company's mobile application platform must support real time integration with the following third party systems:

A ) GPS System

B ) Postal Code Validation

2. The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

3. The map display shall highlight the boundary of the search area with a dotted yellow line.

4. The extent and shape of the search area shall be determined based on one of the following user choices:

A ) Postal code -- Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5. Subscriber shall be able to select one of the options above and supply corresponding input.

6. System shall validate the user input and display appropriate error messages if invalid.

7. Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

8. System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

9. The list of service providers shall include the Name, Phone Number and Street Address.

10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.

11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for

the covered services applicable to the subscriber's plan.

Which of the following relationship types correctly identifies the nature of the relationship between the 3 business capabilities and the 11 requirements?



Answer : A

The relationship type that correctly identifies the nature of the relationship between the 3 business capabilities and the 11 requirements is derives. Derives is a relationship type that indicates that a lower-level element is derived from a higher-level element that provides the context or rationale for the lower-level element. In this case, the 11 requirements are lower-level elements that are derived from the 3 business capabilities (I, II, and III) that provide the scope and purpose for the requirements. Therefore, each requirement derives a corresponding capability by providing more detail on how the capability will be implemented and tested.Reference:

BABOK Guide v3, Section 9.2: Requirements Classification Schema, p. 336-337

CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 6: Requirements Analysis and Design Definition, p. 216-217

Certified Business Analysis Professional (CBAP) Specialization, Course 2: Business Analysis: Requirements Elicitation and Analysis, Week 3: Requirements Classification, Video: Requirements Relationships


Question 6

You are the business analyst for your organization. Management has asked that you create a method to store the project requirements including those under development, under review, and the requirements which have been approved.

What is management asking you to create?



Answer : B

A repository is a centralized place where project requirements are stored and managed throughout the project lifecycle. A repository can be a physical or electronic system that allows business analysts to access, update, and track the status of the requirements. A repository can also facilitate the communication, collaboration, and verification of the requirements among the stakeholders. A repository is not the same as a change management system (A), a project scope statement , or a requirements register (D), which are different tools or documents that serve different purposes in project management.Reference:

IIBA BABOK Guide v3, p. 30, 176, 264

How to Write Project Requirements | Smartsheet, paragraph 3

What is Requirements Management? | IBM, paragraph 1


Question 7

You are working with Terry on the conduct stakeholder analysis task as part of the business analysis duties in your company. Terry wants to know why it's so important to identify stakeholders so early in the business analysis duties.

Which one of the following statements best addresses the need to identify the stakeholders early on in the business analysis duties?



Answer : C

Identifying the stakeholders early on in the business analysis duties helps the business analyst to understand the needs, expectations, and interests of the stakeholders, as well as their influence and authority on the project. This helps the business analyst to plan and manage the requirements activities, communicate effectively with the stakeholders, and address any issues or conflicts that may arise. By involving the stakeholders throughout the business analysis process, the business analyst can ensure that the requirements deliverables are aligned with the stakeholder needs and expectations, and that they are delivered on time and within budget.Reference:

IIBA, A Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 3, 2015, p.30-311

IIBA, Business Analysis Competency Model, Version 4, 2018, p.142


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