IIBA CPOA IIBA-CPOA Exam Practice Test Instant Access

Question 1

A high performance team can be created by:

Aproviding the team with psychological safety.

Bgiving the team a shared goal.

Cengaging and empowering the team.

Dcoaching the team to be self-organizing.

Answer : A

Providing psychological safety enables team members to take risks, share ideas, and collaborate openly without fear of blame, which is essential for creating and sustaining a high-performance team.

Question 2

What characteristic traits enhance personal and impersonal knowledge?

AFaith and patience

BAwareness and understanding

CStrength and knowledge

DPerseverance and resiliency

Answer : B

Awareness and understanding enhance both personal and impersonal knowledge by enabling individuals to perceive information accurately and interpret it effectively in various contexts.

Question 3

Engaging in observation uses the following to gain insights:

Avisible and hidden observation.

Bpassive and active observation.

Cdisguised and undisguised observation.

Dplanned and unplanned observation.

Answer : B

Observation can be passive or active, enabling the POA practitioner to gather insights by either unobtrusively monitoring behavior or actively engaging with the situation being observed.

Question 4

Which creative questioning technique is used to get deeper answers?

AModule analysis

BRhetorical

CClosed

D5 Why's

Answer : D

The 5 Why's technique involves repeatedly asking ''why'' to drill down into the root cause of an issue, enabling deeper understanding and more effective problem-solving.

Question 5

Which stakeholder groups are responsible to resolve all issues and limitations and, to ensure building a viable and high value solution?

ACustomers

BSupporting stakeholders

CKey stakeholders

DDelivery team

Answer : C

Key stakeholders are responsible for resolving issues and limitations while ensuring the solution being built is viable and delivers high value, as they have decision-making authority and vested interest in the outcome.

Question 6

Which product roadmap provides a picture of what success looks like across stakeholders and the delivery team?

ASuccess-oriented

BProfit-based

CGoal-oriented

DTechnology-oriented

Answer : C

A goal-oriented product roadmap aligns stakeholders and the delivery team by showing what success looks like, focusing on desired outcomes rather than just features or technology.

Question 7

What steps are used in kano analysis to help prioritize customers' needs?

AChoose data sets, develop report procedures, acquire customers, and report results

BSelect target features, develop customer questions, survey customers, and analyze results

CIdentify training topics, record customer uptake, train customers, and review results

DDetermine usage areas track customer operations, test customers, and test results

Answer : B

Kano analysis prioritizes customer needs by selecting target features, creating customer-focused questions, conducting surveys to gather feedback, and analyzing the results to classify features into categories like must-have, performance, and delight.

IIBA Certificate in Product Ownership Analysis CPOA IIBA-CPOA Exam Practice Test