Context of use description is a description of the users, goals, tasks, resources, and environments derived from observations, contextual interviews and_______.
See Below Explanation:
Answer : A
The stage FIRST SKETCHES involves - choose four:
Answer : A, C, D, E
The purpose of 'Design: produce design solutions to meet user requirements' is to convert user needs and user requirements into a working interactive system - that is, a design solution. Deliverables from the analysis of the context of use, such as user groups, as-is scenarios and personas are also used. The conversion considers dialogue principles, heuristics, style guides and design concepts like affordance and mental models as described in section 6.1. Design patterns are existing design solutions that have been shown to work for users and can therefore be reused in the designs of new interactive systems.
The approach is iterative as indicated by the following diagram:

"The level of understanding and implementation of a systematic human-centred design process within an organisation" is:
Answer : B
A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question
How do you choose a restaurant?
Which two of the following terms best characterise this interview question?
Answer : D, E
Select the three types of usability evaluation:
Answer : A, B, D, D
Usability evaluation
A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).
Which one of the following must be included in a human-centred design process?
Answer : D
Human-centred design is an approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying usability knowledge and methods. Human-centred design is based upon an explicit understanding of users, goals, tasks, resources and environments. Users are involved throughout the design. The design is driven and refined by usability evaluation. The process is iterative - that is, it continues until the user requirements are met. The design addresses the whole user experience (UX).
Human-centred design means planning for iterations, getting user feedback as early and as often as possible. It is perfectly acceptable to run through the iterations often with lightweight UX deliverables, for example in agile development.
An approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying human factors, ergonomics and usability knowledge and methods. Notes: 1. The concept 'human-centred design' is used instead of 'user-centred design' to emphasise the need to consider additional stakeholders who may not be users. 2. Feedback from users through usability evaluation is a critical source of information in human-centred design.
Which three of the following guidelines are important for a successful contextual interview?
Answer : A, D, E