iSQI CPUX-F UXQB CPUX Foundation Level Exam Practice Test Instant Access

Question 1

8. Gerry works in a bank. One of his responsibilities is to check the amount of cash in the cash machine and reload it to the required level. He does this each morning and on Friday afternoons, in preparation for the weekend. Which one of the following best describes Gerry?

ANot a user of the cash machine since he does not withdraw money

BA primary user of the cash machine

CA secondary user of the cash machine

DAn indirect user of the cash machine

EA stakeholder in the cash machine who is not a user

FA user of the cash machine who is not a stakeholder

Answer : A

Primary user

A user who uses the interactive system for its intended purpose.

Examples of primary users:

1. A bank customer who uses a cash dispenser to withdraw money is a primary user of the cash dispenser.

2. A call centre operative who uses a reservation system to reserve cars for customers is a primary user of the reservation system.

Secondary user

A user who carries out support tasks with the interactive system, for example to maintain it or to train primary users.

Note: 1.

Secondary users - in particular maintenance staff - typically interact with a different user interface than primary users. This user interface also requires context analysis and specification of user requirements to be usable.

Examples of secondary users:

1. A user who prints a document on a printer is a primary user of the printer. When the same user a moment later changes the ink on the printer, he or she is a secondary user of the printer.

2. A bank employee who restocks a cash dispenser with cash is a secondary user of the cash dispenser.

3. A trainer who teaches a call centre operative how to use a car reservation system is a secondary user of the reservation system.

Indirect user

A user who uses the output of the interactive system, but who does not interact directly with the interactive system.

Examples of indirect users:

1. A bank customer who receives a paper or electronic statement is an indirect user of the bank's computer system.

2. A customer who contacts the call centre to reserve a car is an indirect user of the computer system used by the call centre operative to make the reservation

Question 2

A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question

How do you choose a restaurant?

Which two of the following terms best characterise this interview question?

AClosed

BFormative

CLeading

DNeutral

EOpen

FSummative

Answer : D, E

Question 3

What are dialogue principles?

ADialogue principles and heuristics are general guidance for the design of the system architecture.

BDialogue principles and heuristics are general guidance for the design of usable boot technologies.

CDialogue principles and heuristics are general guidance for the design of usable programming interfaces

DDialogue principles and heuristics are general guidance for the design of usable dialogues.

Answer : D

Question 4

Choose the statements that are correct about organisational requirements;

AMarket requirements and organisational requirements are examples of requirements from stakeholders who are not users.

BA requirement can be a qualitative user requirement or a quantitative user requirement

CTo convert user needs and user requirements into a working interactive system

DAn organisational rule that users have to follow when conducting their tasks.

EOrganisational requirements are requirements on the users that lead to requirements on the interactive system.

FA statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.

Answer : A, D, E

Question 5

Choose three correct statements on the definition of a user survey.

AUser surveys should be used to evaluate risk assessments and the general risk tolerance of users

BA usability evaluation where users are asked about information for usage in establishing personas

CA usability evaluation where users are asked to report subjective data into a questionnaire based on their experience of using an interactive system.

DUser surveys can be used to evaluate users' satisfaction with an interactive system and to gather information on the context of use.

EUser surveys are not important in the human-centred design

FUser surveys should be developed in accordance with the human-centred design

Answer : C, D, F

Question 6

The options below include some of the activities in a human-centred design process. Which one of these options lists those activities in the correct order?

ASpecify the user requirements > Plan the human-centred design process > Evaluate the designs against user requirements

BUnderstand and specify the context of use > Specify the user requirements > Produce design solutions to meet user requirements

CUnderstand and specify the context of use > Evaluate the designs against user requirements > Release the draft prototype

DSpecify the user requirements > Understand and specify the context of use > Evaluate the designs against user requirements

EPlan the human-centred design process > Evaluate the designs against user requirements > Incorporate the organisational requirements

FUnderstand and specify the organisational requirements > Understand the user requirements > Produce design solutions to meet organisational requirements

Answer : B

Question 7

A human-centred________user requirement is a required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.

See Below Explanation:

Answer : A

iSQI UXQB Certified Professional for Usability and User Experience - Foundation Level CPUX-F UXQB CPUX Foundation Level Exam Practice Test