iSQI CPUX-F UXQB CPUX Foundation Level Exam Questions Instant Access

Question 1

VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.

Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?

AInterviewee: 'Sometimes the opening hours listed for attractions are not up to date' Interviewer: 'We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you'

BInterviewee: 'It would be nice if the app could show me videos from past music festivals' Interviewer: !iReally? What do you expect from a music festival?'

CInterviewee: 'I like restaurant reviews but I always read them carefully to find out if they're fake.' Interviewer: 'Can
you explain what you mean by ;fake'?'

DInterviewee: 'I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design' Interviewer: 'Can you give me an example of a museum and a shop that you enjoyed?'

EInterviewee: 'Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: 'Should there be more pictures?'

FInterviewee: 'I usually prefer quiet restaurants because they allow me to understand what people in my party are saying' Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden' ('Silence') in Copenhagen, which is very quiet indeed'

Answer : C, D

During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee

Question 2

The main purpose of personas and___________is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

As-is scenario

A narrative text description of the procedure a specific user currently follows to complete one or more tasks. Notes:

1. The specific user in the scenario is often a persona.

2. As-is scenarios are created by a user experience professional based on results from observation and contextual interviews.

3. As-is scenarios are a suitable basis for developing personas as thinking about users in their current context of use involves thinking about what they want to do, and thinking about activities involves thinking about who will be undertaking them.

4. As-is scenarios are reviewed by users to detect misunderstandings that may have occurred during contextual interview.

See Below Explanation:

Answer : A

Question 3

Which two of the following are considered stakeholders but NOT users of a car rental website?

AA trainer who is teaching staff at a call centre how to use the car rental website

BA call centre employee who is using the car rental website to reserve cars on behalf of a customer

CA designer who is responsible for the user interface design of the car rental website *

DAn accounts administrator who receives an email invoice for a reservation from the car rental website

EA customer who contacts a call centre employee and asks them to reserve a car for them on the car rental website

FA marketing executive who is running a '10% off car insurance' promotion on the car reservation website, for all users who reserve a car directly through the website

Answer : C, F

Stakeholders may or may not be users. Stakeholders are not considered to be users if they are affected by an interactive system but don't interact with it or use its output.

Examples of stakeholders who are not users:

1. The non-technical managers of a team of technical users.

2. People affected by the noise produced by an interactive system.

3. Marketers affected by the impact of the use of the interactive system on the brand.

Examples:

1. A customer (user) uses a car reservation website to make a reservation - The customer is a primary user of the system.

2. A customer (user) calls the reservation centre where a customer service representative uses the same system to make the reservation for them -The customer is an indirect user of the system.

Question 4

A human-centred________user requirement is a required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.

See Below Explanation:

Answer : A

Question 5

Fill in the blanks:

A usability_________ shows what representative users are able to accomplish with the interactive system when they carry out representative__________. Eliciting__________ opinions from users, or _________ them, is not part of a usability__________.

AExplanation:
1. test or tests
2. tasks or task
3. personal
4. discussing
5. test or tests

Answer : A

Question 6

Which one of the following methods is NOT suitable for determining the context of use of a cash machine?

APresent the idea of the new cash machine to representative bank customers

BInterview front-line bank clerks

CInterview users of a current cash machine

DObserve users while they are using a current cash machine

EConduct usability tests with cash machines from competitors

FConduct focus groups regarding user needs for future cash machines

Answer : A

Question 7

What are qualitative user requirements?

AQualitative user requirements set measurable goals for usability and user experience.

BQualitative user requirements address the way in which the interactive system is used to arrive at a user goal

CQualitative user requirements address the way in which the system is designed

DQualitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.

EQualitative user requirements qualify the need for the user requirement in question

FQualitative user requirements set measurable design on quantitative user requirements

Answer : B, D

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