iSQI CPUX-F UXQB CPUX Foundation Level Exam Questions Instant Access

Question 1

During a contextual interview, the interviewer treats the interviewee as the while the interviewer is the humble________ (__________model).

See Below Explanation:

Interviews should focus on gathering information about the current context of use rather than the interactive system itself. They should be done contextually. A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop. An ordinary interview takes place in a neutral environment, for example in a meeting room.

During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee.

The interviewer should rely on an interview checklist to ensure that all relevant topics are addressed, rather than using it to control or steer the interview.

The outcome of this activity is a description of the context of use. The context of use has five components: Users (people who interact with the interactive system), Goals (what users want to achieve), Tasks (what users do to achieve their goals), Environment (where the interaction takes place), and Resources (the means required to perform the task).

Answer : A

The interviewer should rely on an interview checklist to ensure that all relevant topics are addressed, rather than using it to control or steer the interview.

Question 2

What is the information architecture?

AA narrative text description that describes an intended usage situation with the interactive system under development.

BThe information architecture is the naming and structuring of the information that is accessible to users

CThe logical organisation of the units of displayed information that comprise the user interface

DA sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.

EA representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.

FA low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

Answer : B

Question 3

Heuristics in user design is a generally recognised__________ that helps to achieve usability.

See Below Explanation:

Answer : A

Question 4

Sandra and her team have created a web-based office suite. Tanya and her team have usability tested the office suite.

Which two of Tanya's usability findings below relate to the dialogue principle, "Error tolerance"?

ATest participants liked the fact that 'undo' is available

BHelp is written in a small font that is difficult to read for people whose eyesight is not perfect

CTest participants had problems locating the search function because the icon is unobtrusive and hidden

DCertain characteristics of the user interface can be adjusted by the user, for example, colour, text size, and contrast

EMost error messages are not constructive

FThe icons used in the office suite are easily understood by users

Answer : B, E

Question 5

Your team is ready to launch a new car rental website. Because of time constraints you have not had time to conduct usability tests of the website during its design. Your manager now asks you to conduct a usability test. Your team members are sceptical towards usability.

If we assume that there are no major budget constraints, which one of the following actions would be most beneficial for the project?

AConduct a usability test with 20 representative users. Invite team members to observe test sessions

BConduct a usability test with 5 representative users. Correct any usability problems before conducting a further usability test with 5 different representative users. Invite team members to observe test sessions

CConduct a focus group with 10 representative users where the new website is presented and discussed. Invite team members to observe the focus group

DConduct a focus group with 4 representative users, where the new website is presented and discussed. Invite team members to observe the focus group

EAsk each of your team members to carry out a number of representative tasks on the website so they can 'feel the users' pain'

FConduct a heuristic evaluation of the website

Answer : B

Answer B is better than answer A. If you have the resources to usability test with 20 users, start by testing with for example 5 users, then correct the most critical problems and test again with another 5 users. Answer F is not optimal because Tour team members are sceptical towards usability.'

Question 6

Which one of the following is NOT a human-centred quality objective for a next-generation cash machine?

AUsers must be able to withdraw money twice as quickly as before

BUsers must have a feeling of complete privacy when using the cash machine

COnly users with a genuine bank card must be allowed to withdraw money Fake or stolen bank cards must be retained by the cash machine.

DUsers who are blind must be able to withdraw money without help from another person

EUsers must be able to withdraw money with any valid national or foreign bank card

FUsers who request a receipt must be able to understand it

Answer : C

Humancentred quality objectives

The goals that are to be achieved for the user of an interactive system when developing the interactive system.

Notes:

1. Human-centred quality objectives relate to one or more of the following components of human-centred

quality: usability, accessibility, user experience and avoidance of harm from use.

Examples of human-centred quality objectives:

1. Travelers to the US must be able to pass through immigration twice as quickly as before (usability, efficiency).

2. Blind users must be able to recognise and understand the content of the website (accessibility).

3. Users must have a feeling of complete privacy when using the electronic voting booth (user experience).

4. When using a system for creating prescriptions, the user must not be able to prescribe drugs that are incompatible with each other (avoidance of harm from use)

Question 7

What are quantitative user requirements? Choose two

AQuantitative user requirements set measurable goals for usability and user experience.

BQuantitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.

CQuantitative user requirements are measurable qualitative requirements for the design plan

DQuantitative user requirements set the basis for all requirements

EQuantitative user requirements qualify the number of required requirements

FQuantitative user requirements are always related to exponentially quantifiable requirements

Answer : A, B

iSQI UXQB Certified Professional for Usability and User Experience - Foundation Level CPUX-F UXQB CPUX Foundation Level Exam Questions