ISTQB CT-UT Exam Practice Test Instant Access

Question 1

Which of the following statements about usability test plans is true?

AIt contains a schedule

BIt should contain the briefing instructions

CIt should be very elaborate and at least 10 pages

DIt contains the results of the test sessions

Answer : A

A usability test plan lays out the timing and sequencing of all test activities, specifying dates, durations, and milestones. This scheduling ensures that resources, participants, and logistics align with the overall project timeline.

Question 2

What location is NOT suitable for conducting a usability test?

AA room where no action of the user can be seen ore recorded by any means.

BA room at the place where the test participant lives or works.

CTwo office rooms that are connected by a video link.

DA public place, such as a cafe.

Answer : A

Effective usability testing requires observing and capturing participant interactions with the product. A location where you cannot see or record the user's actions prevents you from gathering the essential data needed to identify and diagnose usability issues.

Question 3

Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.

What are you going to do differently this time?

AInclude positive findings in the report, not only usability problems

BInclude contact details of the test participants so that the development team can contact them in case they have questions

CAdd the low-priority findings you didn't include in the first report

DMake the report more detailed and longer

Answer : A

Highlighting what works well - alongside what needs improvement - helps the team see the value in their efforts, builds goodwill, and makes them more receptive to fixing the remaining issues.

Question 4

Which of the following is the highest WCAG conformance level, promising the most accessible content?

ADouble A (AA)

BSingle A(A)

CTriple A (AAA)

DQuadruple A (AAAA)

Answer : C

WCAG defines three conformance levels - A, AA, and AAA - with each higher level encompassing all criteria of the lower ones plus additional requirements. AAA is the top tier, promising the greatest level of accessibility.

Question 5

You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.

Which of the following is a reasonable task definition to include in the test?

Aut the first phone you find in your shopping cart!

BYour phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!

CEnter the item number ''1469483'' in the search box and click ''OK''. Put the first item in the cart by clicking ''add to bag''. Then, click on ''checkout'' in order to start the order process. After that, fill in the form and click on ''submit''.

DWhich mobile operating system do you prefer?

Answer : B

A well-defined usability task uses a realistic scenario and goal (''find a suited smartphone within your $200 budget with infrared sensor and order it''), without prescribing exact clicks. This lets you observe how users naturally navigate, search, and complete the order process - directly measuring the main goal of placing an order.

Question 6

A company distributes its products over a web shop where users can put items in their shopping cart. After they click on ''checkout'', the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the ''back'' button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.

Which of the following heuristics would best describe this usability issue?

AUser control and freedom

BAesthetic and minimalist design

CHelp and documentation

DVisibility of system status

Answer : A

Preventing users from easily correcting mistakes or backing out of a process violates the ''User control and freedom'' heuristic, which emphasizes that users need clearly marked ''emergency exits'' and the ability to undo or redo actions without penalty.

Question 7

Which of the following is a principal task of the usability test moderator role?

ADefine testing tasks

BLog usability problems

CCreate a survey plan

DWrite a usability test plan

Answer : A

One of the moderator's core responsibilities is to develop and present the specific tasks that participants will perform during the session. Logging problems is typically handled by an observer or analyst, while creating survey plans and writing the overall test plan fall outside the moderator's in-session role.

ISTQB Usability Testing Certification CT-UT Exam Practice Test