ISTQB CT-UT Exam Practice Test Instant Access

Question 1

You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.

Which of the following is a valid approach for evaluating the usability in this case?

AUsability Review

BUser surveys

CUsability testing

DAccessibility Evaluation

Answer : A

When direct user involvement isn't feasible, an expert-based usability review (such as a heuristic evaluation or cognitive walkthrough) allows evaluators to systematically identify usability issues by applying established guidelines and their domain expertise.

Question 2

Which of the following is a principal task of the usability test moderator role?

ADefine testing tasks

BLog usability problems

CCreate a survey plan

DWrite a usability test plan

Answer : A

One of the moderator's core responsibilities is to develop and present the specific tasks that participants will perform during the session. Logging problems is typically handled by an observer or analyst, while creating survey plans and writing the overall test plan fall outside the moderator's in-session role.

Question 3

You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.

Which of the following is a reasonable task definition to include in the test?

Aut the first phone you find in your shopping cart!

BYour phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!

CEnter the item number ''1469483'' in the search box and click ''OK''. Put the first item in the cart by clicking ''add to bag''. Then, click on ''checkout'' in order to start the order process. After that, fill in the form and click on ''submit''.

DWhich mobile operating system do you prefer?

Answer : B

A well-defined usability task uses a realistic scenario and goal (''find a suited smartphone within your $200 budget with infrared sensor and order it''), without prescribing exact clicks. This lets you observe how users naturally navigate, search, and complete the order process - directly measuring the main goal of placing an order.

Question 4

Usability reviews aim to identify potential usability problems based on certain criteri

a. Which of the following is a reasonable criterion for a usability review?

AStatutory Code of Practice

BFunctional requirements

COpinion of the management

DUsability standards

Answer : D

Usability reviews are grounded in established guidelines, such as ISO 9241-110 or Nielsen's heuristics, that specify how interfaces should behave to support effectiveness, efficiency, and satisfaction. These standards provide objective criteria against which an expert can judge a design's usability.

Question 5

What's the difference between an informal usability review and an expert usability review?

AAn expert usability review is a formal review, not an informal review

BNo formal usability qualifications are required for an informal usability review

CContrary to an expert review, an informal usability review is based on opinion

DAn informal review only requires one reviewer

Answer : B

An informal review can be carried out by anyone on the team without specialized training, relying on ad-hoc feedback and observations. An expert usability review, by contrast, is performed by trained usability professionals who apply systematic methods or heuristics.

Question 6

In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

AThey focus on quantitative usability evaluations

BThey focus on agile development

CThey also seek to address users with limitations

DThey use prototyping in their development process

Answer : C

Prioritizing accessibility means ensuring the product is usable by people with disabilities or impairments, such as visual, auditory, motor, or cognitive limitations, so that everyone can access and interact with it effectively.

Question 7

Which of the following statements about usability testing is true?

AThe conditions under which a usability test is done are irrelevant

BThe preparation of a usability test is optional

CBefore the usability test sessions, a pilot usability test session can be conducted

DA usability test consists of one usability test session

Answer : C

Conducting a pilot session allows you to validate and refine your tasks, script, and logistics before running the full set of test sessions, ensuring smoother execution and more reliable data.

ISTQB CT-UT ISTQB Usability Testing Certification Exam Practice Test