ISTQB CT-UT Exam Questions Instant Access

Question 1

In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

AThey focus on quantitative usability evaluations

BThey focus on agile development

CThey also seek to address users with limitations

DThey use prototyping in their development process

Answer : C

Prioritizing accessibility means ensuring the product is usable by people with disabilities or impairments, such as visual, auditory, motor, or cognitive limitations, so that everyone can access and interact with it effectively.

Question 2

Which of these basic approaches to a software development project follows all key elements of human-centered evaluation?

AInterview users, develop the software, and perform acceptance test

BDefine requirements, develop the software, and perform acceptance test

CIteratively develop prototypes, perform expert reviews, and integrate found issues

DInterview users, iteratively develop prototypes, and evaluate the software

Answer : D

This approach embodies the full human-centered design cycle: you start by understanding users' needs, then create and refine prototypes in iterative loops, and continuously evaluate (with users) to ensure the solution meets those needs.

Question 3

Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.

Which part of the human-centered design process did she miss?

AThe ''design''-part

BThe ''analyze''-part

CThe ''evaluate''-part

DThe ''iterate''-part

Answer : D

Human-centered design is cyclical: after evaluating a prototype, you must iterate - refining the design based on feedback and then re-testing - to converge on a solution that truly meets user needs.

Question 4

Which of the following are advantages of using a usability lab?

i. The context is natural

ii. Test sessions are easy to observe

iii. Inexpensive setup

iv. Similar conditions for all sessions

v. Easy recording of sessions

Ai, ii & v are true, iii & iv are false

Bii, iv & v are true, i & iii are false

Cii & iv are true, i, iii & v are false

Diii, iv & v are true, i & ii are false

Answer : B

A usability lab provides a controlled environment where sessions are straightforward to observe (ii), conducted under consistent conditions (iv), and easily recorded for later analysis (v). Natural context (i) and low cost (iii) are not advantages of a lab setting.

Question 5

Which of the following statements about usability test scripts is wrong?

AIt contains pre-session interview questions.

BIt is a checklist used by the moderator of a usability test.

CIt contains post-session interview questions.

DIt contains answers to the test questions.

Answer : D

A usability test script outlines what the moderator should say and do before, during, and after the session including pre- and post-session interview questions and serves as a task checklist. It does not include the correct answers to the usability tasks, since the goal is to observe authentic user behavior rather than verify against predetermined responses.

Question 6

During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.

What's the correct classification for these kinds of findings?

APositive finding

BUsability problem

CGood idea

DFunctional problem

Answer : C

A user's spontaneous suggestion for a new feature (a search box on every page) isn't an existing defect or a positive highlight of the current design - it's a ''good idea'' for potential enhancement.

Question 7

Which of the following is the correct distinction between formative and summative usability evaluation?

ASummative evaluations focus on improvement, formative evaluations assess the outcome

BSummative evaluations mostly rely on experts, formative evaluations require users

CSummative evaluations assess the outcome formative evaluations focus on improvement

DSummative evaluations mostly rely on user tests formative evaluations require experts

Answer : C

Formative evaluations are conducted during development to identify and fix usability issues as they arise, guiding iterative design improvements. Summative evaluations are performed after a design is stable to measure its overall effectiveness and compare it against benchmarks or requirements.

ISTQB Usability Testing Certification CT-UT Exam Questions