Microsoft MB-220 Exam Practice Test Instant Access

Question 1

You have been tasked with creating a Customer Journey Template that will be used as a starting point by others. Your template must be in French, run every 6 months, and be used to send emails to all of the Contacts and group the journeys by the contacts account.

Which template contains all of the necessary elements to meet these requirements?

APurpose: Sales, Target: Contacts. Language: French. Is recurring: Yes

BPurpose: Multipurpose. Target: Accounts. Language: French. Is recurring: Yes

CPurpose: Multipurpose. Target: Contacts. Language: French. Is recurring: Yes

DPurpose: Sales, Target: Accounts. Language: French. Is recurring: No

Answer : B

The Target must be set to Accounts for the required grouping (and recurring must be Yes).

https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns

Question 2

You are the administrator for your company's Dynamics 365 for Marketing application. You are responsible for ensuring that the current constraints of your subscription are not exceeded.

You want to establish monitoring for the critical components that drive additional subscription costs.

Which three subscription limits can you monitor at Settings > Advanced Settings > Others > Quota Limits? (Choose three.) Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Athe total number of inbox previews that your company has used this month and the total number of inbox previews remaining in the month

Bthe total number of emails that your company has sent this month and the total number of emails remaining in the month

Cthe total number of marketing contacts that you can have in your database according to your current Dynamics 365 for Marketing subscription and the number of contacts remaining in your subscription

Dthe total number of marketing contacts that you can have in your database according to your current Dynamics 365 for Marketing subscription

Ethe total number of surveys that your company has sent this month and the total number of surveys remaining in the month

Answer : A, B, D

Question 3

You are a marketing analyst at Contoso Ltd.

The marketing department needs you to provide survey responses from their Customer Success Survey from this past fiscal year. Approximately 6,500 responses were received. Each survey response needs to be in a separate row, and the answers to individual questions should be in separate columns.

What should you do?

AOpen the project in Microsoft Dynamics 365 Customer Voice. Select the survey in the Reports section, select Export and choose to download the responses in a .XLSX file.

BOpen the project in Microsoft Dynamics 365 Customer Voice. Select the survey in the Reports section, select Export and choose to download the responses in a .CSV file.

CUse Advanced Find to query Microsoft Dynamics 365 entities. Set the Look for to Microsoft Dynamics 365 Customer Voice survey responses. Export to Microsoft Excel.

DUse Advanced Find to query Microsoft Dynamics 365 entities. Set the Look for to Microsoft Dynamics 365 Customer Voice survey questions responses. Export to Microsoft Excel.

Answer : B

Question 4

You created a real-time marketing form for your organization.

You need to publish the form where your customers can access It.

Which two actions should you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ACreate a standalone page.

BPublish an event portal page.

CEmbed or inject the form through JavaScript code.

DCreate a Canvas App page

Answer : A, C

Question 5

You are configuring Dynamics 365 Customer Insights - Journeys for an upcoming online event.

You have the following requirements:

* The ability to use breakout rooms.

* Event registration must be supported.

Which type of Microsoft Teams event should you use?

ATeams Meetings

BTeams URL

CTeams Live Events

DTeams Webinar

Answer : D

Question 6

Which two statements must be true in order for a User to approve marketing content? Each answer presents part of the solution.

AThe Status on the marketing content must be Approval Required.

BThe User must be in the Marketing Oversight Team or be a Marketing Professional.

CThe Status on the marketing content must be Draft.

DThe User must be in the BU Admin Team or in the Marketing Oversight business unit.

Answer : A, D

https://docs.microsoft.com/en-us/dynamics365/marketing/developer/marketing-approvals-feature

Question 7

You are creating a new outbound promotional journey.

You want to target new contacts who submitted a form on the company's landing page to download a whitepaper.

Which two actions should you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ASelect 'Submitted a Form' as the audience source type filtered to the company's landing page in the outbound journey.

BCreate a dynamic behavioral contact segment with the condition of having submitted the form on the company's landing page. Then, select this segment as the target audience in the outbound journey.

CCreate a static marketing list with the condition of having submitted the form on the company's landing page. Then, select this segment as the target audience in the outbound journey.

DSelect 'Download Whitepaper Journey' as the target audience in the outbound journey.

Answer : A, B

Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant MB-220 Exam Practice Test