Microsoft MB-220 Exam Questions Instant Access

Question 1

The time is currently 8pm on Thursday night. You have been tasked with creating and sending a LinkedIn post on the company's account advertising the Planned Event.

Following Litware's standards, which two options should you choose when preparing this message? Each answer represents a complete solution.

APost Visibility is set to Public

BSchedule Time is set to tomorrow at 9am

CPost Visibility is set to Connections

DChannel is set to social media

Answer : B, D

https://docs.microsoft.com/en-us/dynamics365/marketing/social-posting

Question 2

You are the administrator for your company's Dynamics 365 for Marketing application. You are responsible for ensuring that the current constraints of your subscription are not exceeded.

You want to establish monitoring for the critical components that drive additional subscription costs.

Which three subscription limits can you monitor at Settings > Advanced Settings > Others > Quota Limits? (Choose three.) Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Athe total number of inbox previews that your company has used this month and the total number of inbox previews remaining in the month

Bthe total number of emails that your company has sent this month and the total number of emails remaining in the month

Cthe total number of marketing contacts that you can have in your database according to your current Dynamics 365 for Marketing subscription and the number of contacts remaining in your subscription

Dthe total number of marketing contacts that you can have in your database according to your current Dynamics 365 for Marketing subscription

Ethe total number of surveys that your company has sent this month and the total number of surveys remaining in the month

Answer : A, B, D

Question 3

Your marketing department created a recurring outbound customer journey so the contacts are reprocessed at regular intervals during the active period. The marketing manager indicates that the customer journey with a future end date has been in a Stopped state.

The marketing manager wants to enable the contacts to continue being reprocessed in the journey.

What should you do?

AIncrease the Iterations count value.

BManually update the state to Live

CSelect Check for Errors and then select Go Live

DUpdate the recurring interval.

Answer : A

Question 4

Note: This question is part of a series of questions that present the same scenario. Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your marketing team is asking you questions about how marketing emails can be used for the campaigns they wish to launch.

You need to explain how these types of messages differ from the person-to-person messaging they already use in order to correctly help your marketing team to understand the difference between Traditional Emails and Marketing Emails.

Solution: You tell the team that Traditional Emails are able to be used in customer journeys.

Does this meet the goal?

AYes

BNo

Answer : A

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/prepare-marketing-emails

Question 5

You are a marketing analyst at Contoso Ltd.

The marketing department would like you to provide survey responses from their Customer Success Survey from this past fiscal year. Approximately 6,500 responses were received.

They would like each survey to be a single row, with the responses as a column for their analysis.

What should you do?

AOpen the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in an Excel File.

BUse Advanced Find to query the CDS. Set the ''Look For'' to Dynamics 365 Customer Voice survey responses. Export to Excel.

CUse Advanced Find to query the CDS. Set the ''Look For'' to Dynamics 365 Customer Voice survey questions responses. Export to Excel.

DOpen the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in a CSV File.

Answer : D

https://docs.microsoft.com/en-us/dynamics365/customer-voice/survey-report

Question 6

You are a functional consultant in the midst of configuring Dynamics 365 Marketing for an event.

Your manager gives you a list of sponsors and their items. You need to record the information in the system.

What should you do?

ACreate the sponsors in Accounts, and add their items in Equipment. Then, add the relationship into the event.

BCreate the sponsors in Events Sponsorships. In Sponsorship Type, select Equipment and add their items as the details.

CCreate the sponsors in Accounts, and add their items in Products. Then, add the relationship into the event.

DCreate the sponsors in Events Sponsorships, and add their items in Sponsorships Articles.

Answer : B

https://docs.microsoft.com/en-us/dynamics365/marketing/manage-event-sponsorships

Question 7

You have a customer journey that sends an email, creates a phone call activity and sends a text message.

Which set of actions must you take to activate your customer journey?

AValidate, then Go Live.

BCheck for Errors, then Publish

CValidate, then Publish.

DCheck for Errors, then Go Live.

Answer : D

Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant MB-220 Exam Questions