Microsoft Dynamics 365 Field Service Functional Consultant MB-240 Exam Questions

Your company enabled automatic time entries for all technicians.

You need to explain to the dispatchers when the time entry actuals will be created in the work order process.

In which work order status will this occur?

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

One of your jobs does NOT want one of your resources to be scheduled to perform the work. The resource must be available to be scheduled for other jobs

Solution: You select Load the Default Filters on the Schedule Board.

Does this meet the goal?

Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure loT Hub to manage its loT devices.

The device management team reports an issue where they are unable to register devices since the start of their day.

You need to troubleshoot this issue.

What are the two main reasons for this issue? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You are configuring work orders for technicians to complete the onsite service.

When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.

Which option should the technician use to enter their time spent?

You are managing your organization's assets.

You need to give your organization's technicians better visibility of their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.

Solution: You implement the following configuration changes.

1) Create Agreement

2) Define Booking Setup

3) Set Booking Recurrence

4) Create Invoice Setup

5) Define Invoice Recurrence

Does this meet the goal?

You need to configure the dental check-up. before relating it to the existing incident type. What should you create?