Microsoft MB-240 Exam Questions Instant Access

Question 1

You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the original site map, but may want to revert back to the original site map in the future.

The client wants one group called "My Work" with work orders, schedule board, accounts, contacts, and assets included. What should you do before saving and publishing the model-driven app?

A1. Create a new model-driven app.
2. Select the site map designer.
3. Add sub-area work orders, schedule board, accounts, contacts, and assets to 'My Work.'
4. Remove all other groups and areas.

B1. Navigate to the app designer.
2. Select Use existing solution to create the app
3. Remove all groups and areas other than 'My Work.

C1. Create a new model-driven app.
2. Select Use existing solution to create the app
3. Select the Field Service site map.

D1. Navigate to the app designer.
2. Select the site map designer.
3. Remove all areas other than 'My Work.'
4. Add work orders, schedule board, accounts, contacts, and assets.

Answer : A

Question 2

You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?

ACreate a new role and assign it to the technicians.

BIn the mobile offline profile, add a custom data filter to the entity.

CGo to the mobile offline profile, and add the entity.

DAdd the entity to the site map of the Field Service mobile model-driven app.

Answer : B

Question 3

You need to advise LitWare administrators on configuring advanced options for inspection requirements. Which option should you recommend?

ADownload as Report

BDownload as Word template

CExport to PDF

DExport to Excel

Answer : C

Question 4

Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.

You need to set this up for your customer.

Which two actions do you need to perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point

AEnsure the resource's image has been uploaded.

BSet Track My Technician and self-scheduling options to Yes in the customer portal settings.

CCreate a Field Service portal.

DCreate the Customer Experience homepages in the Administrative settings.

Answer : B, C

Question 5

You are a Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order. You need to add these customer assets to the work order. What should you do?

AAdd the customer assets to the primary work order incident.

BAdd the customer assets at the work order product level.

CAdd additional incidents with the associated existing asset.

DAdd the customer assets directly to the work order.

Answer : A

Question 6

You are implementing Dynamics 365 Field Service for Contoso Manufacturing.

You need to set up preventive maintenance schedules for the assets they service.

In addition to creating an Agreement Booking, what else must you set up in order to associate the asset to the agreement?

AAsset Functional Location

BAuto Generate Work Order set to Yes

CBooking Recurrence

DAgreement Booking Incident

Answer : D

Question 7

You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted, and Account to Adventure Works. You also enter an expiration date of four (4) months from today.

Does this meet the goal?

AYes

BNo

Answer : B

Microsoft Dynamics 365 Field Service Functional Consultant MB-240 Exam Questions