Microsoft MB-901 Exam Practice Test Instant Access

Question 1

A company uses Dynamics 365 Sales. You plan to use Power Apps to create a canvas app that allows sales team members to enter data for customers, leads, and opportunities.

Sales team members must be able to enter the information from desktops, laptops, tablets, and mobile devices. All salespeople need access to the same forms, views and reports.

What is the minimum number of Power Apps that you must create?

Answer : A

Question 2

A company uses Dynamics 365 Customer Service.

Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions.

You need to recommend a self-service option that allows customers to request support and services.

What should you recommend?

ARemote Assist

BPower Virtual Agents

CCustomer Service Insights

DCustomer Insights

Answer : B

Question 3

A company implements Dynamics 365 Customer Service.

The company wants to be able to provide interactive self-service processes that are capable of completing processes on behalf of the customer.

You need to recommend a solution.

What should you recommend?

ACustomer Service Insights

BPower Virtual Agents

CCustomer Insights

DPower Automate

EKnowledge Base

Answer : D

Question 4

A company uses Dynamics 365 Finance, Dynamics 365 Sales and Dynamics 365 Customer Service. What is used to standardize, populate and share common data across the various applications?

ACommon Data Service

BPower BI

CPower Query

DPower Apps

Answer : B

Question 5

There are complex services being used with your Dynamics 365 instance in which you own and manage the software applications as well as the data hosted in Azure.

You need to determine which type of cloud service model is being used by your organization.

Which cloud service model is being used?

Aplatform as a service (PaaS)

Binfrastructure as a service (IaaS)

Csoftware as a service (SaaS)

Answer : A

Question 6

A company uses Microsoft Exchange Online.

Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.

Which three components are synchronized between Dynamics 365 Sales and Outlook?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ATasks

BAppointments

CPhone calls

DAccounts

EContacts

Answer : A, B, E

https://docs.microsoft.com/en-us/dynamics365/outlook-addin/admin-guide/configure-synchronization-appointments-contacts-tasks

Question 7

A retailer plans to deploy Dynamics 365 Commerce.

You need to be able to scan items and collect payments for sales in a store by using a physical credit card device. The solution must not require the installation of additional software.

What should you implement?

AEcommerce

BModern point of sale

CCloud point of sale

DPower Apps
Modern POS topology
Users of Modern Point of Sale (POS) can perform various tasks on supported laptops, tablets, and phones. These tasks include processing sales transactions, viewing customer orders, managing daily operations and inventory, and viewing role-based reports. Both MPOS and Cloud POS are available in Microsoft Dynamics 365 Commerce. The Cloud POS is a hosted version of the POS app. Both the POS clients don't perform business functions or data processing. All business functions are provided by Commerce Scale Unit. Modern POS and Cloud POS clients can communicate with Commerce Scale Units. Modern POS client can also communicate with peripheral devices, such as cash drawers, credit card readers, and printers, by using Hardware Station. Hardware Station must be deployed in your store, and all Modern POS clients can connect to the same Hardware Station. The following diagram shows the high-level topology.

Modern POS architecture
The view, view-controller, and devices layers depend on the operating system (for example, Windows RT) that you plan to deploy Modern POS on. The other layers are independent of the operating system. These layers use TypeScript classes and modules to implement Modern POS functionality such as workflows and entities. The following diagram shows the Modern POS technical architecture.

Cloud POS and Modern POS architecture
Cloud POS is a hosted version of Modern POS, and varies only in the way that it is rendered on specific devices or in specific browsers. Additionally, Modern POS supports offline mode and therefore a local CRT. Other native peripheral support is also specific to Modern POS.

Answer : B

Microsoft MB-901 Microsoft Dynamics 365 Fundamentals Exam Practice Test