Microsoft MB-910 Exam Questions Instant Access

Question 1

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?

AAnalyze customer sentiment from multiple sources.

BRespond to and resolve customer issues by using social media.

CUse mixed reality applications to assist technicians performing work in the field.

DUse IoT devices and AI to predict when a customer's equipment will need service.

Answer : D

https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

Question 2

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ACustomer Voice survey

BCustomer Service Hub

CEnterprise Asset Management

DEvent management

Answer : A, D

https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

Question 3

A company plans to use Dynamics 365 Sales.

The company requires every Al feature related to sales be available.

You need to determine which solution to use.

Which solution should you identity?

ADynamics 365 Sales Professional

BDynamics 365 Sales Premium

CDynamics 365 Sales Enterprise

Answer : B

Question 4

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

ADynamics 365 Customer Insights

BDynamics 365 Sales Enterprise

CDynamics 365 Sales Insights

DLinkedIn Sales Navigator

Answer : B, D

Question 5

An air conditioning company uses Dynamics 365 Field Service.

When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.

You need to recommend a solution for the company. What should you recommend?

AField Service Mobile

BWork orders

CConnected Field Service

DUniversal Resource Scheduling

ECase management

Answer : C

https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

Question 6

A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure sales efficiency. Which feature should you implement?

APredictive opportunity scoring

BPrice calculation

CKanban view

DSales forecast

Answer : A

Question 7

A company plans to implement Dynamics 365 Customer Service.

The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.

What should you create?

Aopportunity

Bcontact

Ccase

Dquote

Answer : C

https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Exam Questions