Microsoft PL-600 Exam Questions Instant Access

Question 1

All salespeople at a company manually send meeting summaries to the meeting attendees after a customer meeting. Meeting summaries are sent in a variety of ways. The company requires standardized processes.

You need to learn the existing processes to determine whether opportunities for automation exist What should you do?

AReview the request for proposal.

BInterview the director of each department

CJob shadow salespeople from each department.

Answer : C

Question 2

You are designing a Microsoft Power Platform solution for a company.

Users must be granted access only to data that is relevant to them.

You need to recommend actions to meet the requirements.

Which two recommendations should you make? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

ACreate teams and assign security roles and users to the teams.

BCreate business units and assign security roles to the business units.

CDefine and configure security roles.

DAdd column security profiles to applicable teams.

Answer : A, C

Question 3

A company processes a large volume of customer service requests daily. The company manages customer service requests through a combination of email, a CRM system, and manual processes.

The company requires streamlined customer service operations. The improved processes must provide the following solution;

* Reduce response times.

* Improve customer satisfaction.

* Include the use of Al to prioritize cases based on specific keywords used by the customer.

You need to design a solution that includes Al Builder. Which feature should you use in addition to Al 8uilder?

ADataflows

BLogic app

CExchange server-side sync

DPower Automate

Answer : D

Question 4

You need to design the security strategy for employees.

What should you use?

Aa business unit for each department with a security role for each department and a hierarchy security model

Bone business unit with one security role and a hierarchy security model

Cone business unit with a security role for each department

Da business unit for each department with one security role

Answer : A

Question 5

You are a Power Platform consultant for an internet support company.

The company lacks a budget to buy third-party ISVs or add-ons.

The company requires a new system that achieves the following:

All support issues must come in by email, need to be logged, and assigned to the support group.

Accounts must synchronize with the parent company Oracle database.

Reports must be sent to the executives on a weekly basis.

No custom code will be used in the system.

You need to recommend the components that should be configured.

Which two components should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

APower Virtual Agents

BMicrosoft Dataverse

Cserver-side synchronization

DMicrosoft Customer Voice

Answer : B, C

The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse.

Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. ... It provides a personalized experience, enabling you to collect customer feedback and get relevant insights quickly and easily, all in a few clicks.

https://docs.microsoft.com/en-us/dynamics365/customer-voice/about

https://docs.microsoft.com/en-us/dynamics365/customer-voice/data-flow

Question 6

You are implementing a customer solution that includes the robotic process automation (RPA) capability in Power Automate and a legacy desktop financial software package. The customer has several Azure virtual machines deployed and imaged with the financial software package.

You need to select a connector to integrate with the Azure virtual machines.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

AMachine registration and desktop flows

BDataflow and Power Bl workspace

CData gateway and web service endpoints

DAzure VM connector and administrative rights

EConnection reference and log in information

Answer : A, E

Question 7

You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

Aone app for each job role

Bone app for each user

Cone app for all employees of the team

Done app for each team of employees

Answer : A

Scenario: IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.

Managers need to see all customer dashboards at the top of their menu on their mobile device.

Microsoft Power Platform Solution Architect PL-600 Exam Questions