Microsoft Power Platform Solution Architect PL-600 Exam Questions

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Total 255 questions
Question 1

A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.

The company has the following requirements:

Provide customers with an online portal where they can submit and review cases.

Ensure that customers can chat online with a customer service representative at any time.

Route chats to customer service representatives based on skill and availability.

You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.



Answer : B, D, E

B: Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.

Note: Based on the selected environment in Power Apps, you can create a Dataverse starter portal or a portal in an environment containing customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation).

E: Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.


https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates

https://docs.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal

Question 2

A multinational corporation is deploying a Microsoft Power Platform solution to manage its sales processes across the following regions: North America, Europe, and Asia.

Each region operates independently but reports to a global headquarters. The company has several business units that correspond to each region. Within each business unit ate multiple teams based on countries/regions.

Company employees have the following requirements:

* Sales representatives must have access only to data relevant to their specific country/region.

* Regional managers must be able to view and manage data across all areas within their region.

* Some global analysts require read-only access to sales data across the corporation by using third-party tools.

* External contractors need limited access to the system to input their progress.

You need to design a solution for the company. What should you do?



Answer : C


Question 3

You are evaluating the enterprise architecture of a distribution company that is undergoing digital transformation.

The company has a complex web of older systems, custom applications, and disparate data. This causes delays with the critical ordering and fulfillment workflow.

You need to document potential solutions for the client based on what you learned.

Which two documents should you create? Each correct answer presents a complete solution. Choose two.

NOTE: Each correct selection is worth one point.



Answer : D, E


Question 4

A company is struggling to gather insights from won and lost opportunities.

Users must be able to access the company's solution from mobile and desktop devices. The solution must meet the following requirements:

context of other related data.

Display data to users as charts and tables and provide drill-through capabilities.

You need to recommend a Power Platform tool to help the client visualize the data.

Which two technologies should you recommend? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.



Answer : A, D

A: Power BI is a business analytics service by Microsoft. It aims to provide interactive visualizations and business intelligence capabilities with an interface simple enough for end users to create their own reports and dashboards. It is part of the Microsoft Power Platform.

D: Power BI Apps are an easy way for designers to share different types of content at one time. App designers create the dashboards and reports and bundle them together into an app. The designers then share or publish the app to a location where you, the business user, can access it. Because related dashboards and reports are bundled together, it's easier for you to find and install in both the Power BI service (https://powerbi.com) and on your mobile device. After you install an app, you don't have to remember the names of a lot of different dashboards or reports because they're all together in one app, in your browser or on your mobile device.


https://docs.microsoft.com/en-us/power-bi/consumer/end-user-apps

Question 5

You are designing a Microsoft Power Platform solution for a customer.

The customer is developing an application that needs to use an existing Microsoft SharePoint list The application must be able to:

* allow view access for external customers.

* use out-of-the-box processes for access for employees.

You need to recommend components for the application.

Which two components should you recommend? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.



Answer : A, B


Question 6

You are designing a Microsoft Power Platform solution.

The company wants its development team to create a interactive slider visualization to indicate and filter timeframe data that can be used across all of its apps that can be styled and manipulated by using code.

You need to recommend a technology that meets these requirements.

Which technology would you recommend the developers adopt to assist the implementation team?



Answer : A


Question 7

A company has a model-driven app. The app has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that is enforced by using business rules. The company wants to apply the business rules to all forms In the app. You need to recommend a simplified form setup so the form can be maintained moving forward. What should you recommend?



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