NetApp Accredited Hardware Support Engineer NS0-093 Exam Practice Test

Answer : C

To collect shelf logs for a DS4246 shelf in an ONTAP 9.12.1 system, you must invoke a diagnostic AutoSupport specifically targeting the storage subsystem. This action ensures that detailed storage logs, including shelf logs, are included in the AutoSupport bundle.

Steps to Collect Shelf Logs:

Use the following command:

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system node autosupport invoke -node <node_name> -type diagnostic -subsystem storage

Replace <node_name> with the name of the node experiencing the issue.

This command generates an AutoSupport message that includes logs related to storage subsystems, such as disk shelves and adapters.

Provide the AutoSupport case number to NetApp Support for further analysis.

Why Other Options Are Incorrect:

A . Provide the output of the nodeshell command rdfile /etc/log/shelflog:

While this command allows manual reading of shelf logs, it is not a recommended or comprehensive approach for collecting logs for NetApp Support cases.

B . Invoke an AutoSupport of type all using Active IQ Unified Manager:

This action generates a generic AutoSupport bundle, which may not include detailed shelf logs unless explicitly targeted.

D . Invoke a diagnostic AutoSupport with the subsystem log_files:

The log_files subsystem targets general system logs, not storage-specific logs like shelf logs.

'ONTAP 9 AutoSupport and Diagnostics Guide' outlines the use of the subsystem storage option for collecting shelf logs.

The 'Troubleshooting Storage Subsystems' documentation specifies diagnostic AutoSupport as the method for gathering shelf-related logs.

Answer : A

When a volume is deleted in a NetApp ONTAP system, it is placed in the Volume Recovery Queue. By default, the volume remains in this recovery queue for 12 hours before being permanently deleted. This allows administrators to recover mistakenly deleted volumes within the set retention period.

Explanation of Default Behavior:

Volume Recovery Queue:

This is a feature in NetApp ONTAP that acts as a safety mechanism, providing a grace period for recovering deleted volumes.

The default retention period for volumes in the recovery queue is 12 hours, as confirmed by the NetApp KB: 'How to use the Volume Recovery Queue.'

How to Recover a Deleted Volume:

Administrators can recover a deleted volume as long as it remains in the recovery queue and the retention period has not expired.

Use the ONTAP CLI command:

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cluster::> volume recovery-queue recover -vserver <vserver_name> -volume <volume_name>

This command restores the volume back to its original state.

How to Check the Volume Recovery Queue:

To view volumes in the recovery queue and their expiration times, use:

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cluster::> volume recovery-queue show

Changing the Default Retention Period:

While the default period is 12 hours, it can be adjusted by administrators to fit specific organizational requirements. This is done via system settings or policies.

Why the Other Options Are Incorrect:

B . 48 hours: Incorrect. The default retention period is not 48 hours; it is 12 hours by default.

C . 72 hours: Incorrect. While a custom configuration could allow this, it is not the default.

D . 24 hours: Incorrect. Although this was previously thought to be the default, NetApp documentation explicitly states it is 12 hours.

NetApp Knowledge Base Article: 'How to use the Volume Recovery Queue'.

NetApp ONTAP Documentation: Volume Recovery and Data Management Procedures.

Answer : C

The Upgrade Advisor is a NetApp tool that generates a detailed, step-by-step plan for upgrading an ONTAP system. This tool is available through the Active IQ portal and helps ensure a smooth and risk-free upgrade process.

Key Features of Upgrade Advisor:

Provides a tailored upgrade plan based on the current ONTAP version, cluster configuration, and desired target version.

Identifies potential risks, compatibility issues, and pre-requisite tasks for the upgrade.

Offers detailed instructions for each stage of the upgrade process.

Why Other Options Are Incorrect:

A . ONTAP System Manager:

While System Manager can be used to initiate upgrades, it does not generate a detailed upgrade plan.

B . Active IQ Unified Manager:

Unified Manager focuses on monitoring and management but does not provide upgrade plans.

D . Active IQ Config Advisor:

Config Advisor checks for best practices and configuration issues but is not used for generating upgrade plans.

NetApp's 'ONTAP Upgrade Guide' emphasizes the use of Upgrade Advisor for planning upgrades.

Active IQ documentation provides detailed instructions on accessing and using the Upgrade Advisor tool.

Answer : C

Write Acknowledgment in NetApp ONTAP:

In a clustered ONTAP system, write requests are acknowledged to the client only after they are securely stored in NVRAM on both the local node and its HA (High Availability) partner.

This ensures redundancy and data protection in case of a node failure.

Why Other Options Are Incorrect:

A . when the write is present in the local node RAM and NVRAM:

Writes are not acknowledged until the HA partner also stores the data in its NVRAM.

B . when the write has been flushed to disk:

Writes are acknowledged before they are written to disk, as NVRAM ensures durability.

D . when the write has been flushed from NVRAM to RAM:

Data is not acknowledged based on RAM; NVRAM on both nodes is the requirement.

NetApp's 'ONTAP Write I/O Processing Guide' explains the role of NVRAM and HA in write acknowledgment.

'Data Protection in ONTAP' highlights the synchronization of NVRAM between HA partners.

Answer : A

Reverting to a Previous ONTAP Version:

Reverting ONTAP software requires specific procedures and is only supported if the ONTAP version being reverted to is compatible with the current cluster configuration.

Why the Netboot Procedure Is Used:

The netboot process loads the desired ONTAP version directly into memory from a network location and reinitializes the system.

This method is used when a full software revert is required and is often necessary for downgrades to a version that cannot be directly reverted to from the running ONTAP version.

Key Notes:

A direct revert is not supported from ONTAP 9.7 to ONTAP 9.5 using standard methods due to system metadata changes.

Always verify compatibility using the 'ONTAP Software Version Interoperability Matrix'.

NetApp Reference Documentation:

Refer to the 'ONTAP Revert/Downgrade Guide' for specific instructions on using the netboot procedure.

Answer : A

When replacing a boot device on a FAS8300 system and using a USB memory stick for recovery or installation, the external USB port must be explicitly enabled. This is done through the setenv command in the boot environment.

Steps to Enable the External USB Port:

Reboot the system and interrupt the boot process to access the bootloader prompt.

At the bootloader prompt, use the following command:

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setenv usbport_enabled true

Save the configuration and proceed with the boot process.

Why Other Options Are Incorrect:

B . You need to use ONTAP 9.11 or later software:

ONTAP 9.10P6 fully supports external USB recovery. There is no need to upgrade to ONTAP 9.11 for this functionality.

C . Add the boot device before the BIOS is loaded:

While the USB device must be inserted during the boot process, this alone will not enable access unless the port is enabled via setenv.

D . The external USB port is not activated on NetApp systems:

This is incorrect. The external USB port is supported but must be explicitly enabled in the bootloader environment.

NetApp Hardware Installation Guide for FAS8300 systems outlines the steps for enabling the USB port during recovery.

'ONTAP Boot Troubleshooting Guide' specifies the use of the setenv command to activate USB ports.

Answer : A, C

Understanding a Single PHY Down Issue:

In SAS environments, a PHY represents a physical layer connection between devices.

When a single PHY reports a 'down' status, it typically indicates an issue with the physical connectivity or the associated hardware.

Cause 1: Improperly Seated Cable

If the SAS cable is not properly seated in the port, the connection for one or more PHYs may fail.

Reseating the cable on both ends (controller and shelf) often resolves the issue.

Cause 2: Defective Cable

A damaged or faulty SAS cable can cause PHY errors.

Replacing the cable and verifying the connection resolves the issue in this case.

Why Other Options Are Not Likely:

B . Outdated IOM firmware: While outdated firmware can cause other issues, it rarely affects only a single PHY.

D . Offline shelf: If an entire shelf is offline, more than one PHY would typically be affected, as multiple connections are involved in SAS stacks.

NetApp Reference Documentation:

Found in the 'ONTAP SAS Cabling Guide' and 'Shelf Troubleshooting Guide'. These documents detail troubleshooting for PHY errors and common SAS hardware issues.