PECB ISO-IEC-20000-Foundation Exam Practice Test Instant Access

Question 1

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

AThe requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

BThe requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

CThey don't relate

DThe requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

Answer : B

Question 2

What do the principles Adapt and Adopt mean?

AAdapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

BAdapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

CAdapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

DAdapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

Answer : D

Question 3

What is the value of good service management?

AIt allows an organization to be certified, which always adds value for the business

BIt provides a structure for service provisioning that can be adapted to the culture of the organization

Censures people to comply with service level agreements (SLAS) using documented information

DIt offers prescriptive guidance that allows the organization to create efficient processes.

Answer : A

Question 4

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

AInternal audit

BRecertificat ion audit

CSurveillance audit

DGap analysis audit

Answer : C

Question 5

When managing a major incident, what is one of the activities that needs to be performed?

AKeep top management informed

BInitiate problem management activities

CEscalate the incident

DInvolve the customer

Answer : A

Question 6

Which is not an example of configuration information for a CI?

ARelationship with other Cis

BUnique identification

CFeature of a service

DStatus

Answer : C

Question 7

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Answer : C

PECB ISO/IEC 20000 Foundation Exam Practice Test