PECB ISO-IEC-20000-Foundation Exam Questions Instant Access

Question 1

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

AService desk

BRelease and deployment management

CChange management

DConfiguration management

Answer : C

Question 2

What is the purpose of information security controls?

ATo enforce the information security policy

BTo monitor information security incidents

CTo control access to the services

DTo address identified information security risks

Answer : D

Question 3

Which event is NOT part of the definition of an incident?

AA reduction in the quality of a service

BA request for access to a service

CAn unplanned interruption to a service

DAn event that has NOT yet impacted the service to the customer

Answer : B

Question 4

ISO/IEC 20000-1 can be applicable to a service provider:

AOnly if its customers have demonstrated conformity to ISO/IEC 20000 requirements

BOnly if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

COnly if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

DEven if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

Answer : D

Question 5

Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

ABy coordinate activities with other parties involved in the service lifecycle

BBy appointing a designated individual who is responsible for managing the relationship with the external supplier

CBy agreeing the scope of the services to be delivered by the external supplier

DBy signing a contract with the external supplier

Answer : A

Question 6

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Answer : C

Question 7

To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

AThe interfaces between the business processes

BThe technology to support the service management system

CThe service continuity procedures

DThe procedure for dealing with emergency releases

Answer : B

PECB ISO/IEC 20000 Foundation ISO-IEC-20000-Foundation Exam Questions