PECB ISO-IEC-20000-Foundation Exam Questions Instant Access

Question 1

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri

a. According to the standard, what must happen?

AThe release should be stopped and rejected so another team can fix it

BThe change advisory board (CAB) should meet and decide whether to deploy or not

CThe organization should decide on necessary actions and deployment

DThe operations team should make the decision to safeguard the live environment

Answer : C

Question 2

Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

Aproposal for a new service

Baccess to a service

Cupdate to a configuration item

Dchange of scope

Answer : B

Question 3

What process, other than business relationship management, reviews service performance with the customer?

AService Level management

BBudgeting and accounting for services

CService Reporting

DService availability management

Answer : A

Question 4

What is an example of a requirement for the service management objectives?

AThey should be shared with the customers

BThey should be left unchanged, even if services change

CThey should be consistent with the service management policy

DThey should be easy to realize

Answer : C

Question 5

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Answer : C

Question 6

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

AInternal audit

BRecertificat ion audit

CSurveillance audit

DGap analysis audit

Answer : C

Question 7

at is the difference between a nonconformity and an observation?

AA nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

BA nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

CThey identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

DThey are different names for the same thing

Answer : A

PECB ISO/IEC 20000 Foundation ISO-IEC-20000-Foundation Exam Questions