Pegasystems PEGACPBA24V1 Exam Questions Instant Access

Question 1

A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?

AOffice location is same

BDepartment is same

CIssue type is same

DName of submitter is same

Answer : C

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like 'the office Wi-Fi is down.'

Question 2

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

ARoute to a skilled member of a work group

BRoute requests to a skilled work group

CRoute the request to a manager who assigns the agent

DRoute to a work group based on the location

Answer : B

Question 3

While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.

How can the business communicate this problem to the development tem using Agile Workbench?

ACreate a comment

BCreate a story

CCreate a bug

DCreate a note

Answer : D

Question 4

Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view? (Choose two.)

AWhat fields does the account owner need to see to be able to add a temporary member?

BDo the fields about the temporary member needs to be displayed in multiple languages?

CWill field information about the temporary member be stored in an external database?

DHow do the fields for the temporary member needs to be displayed?

Answer : A, D

Question 5

wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.

Which type of data relationship do you create?

AAn embedded data field

BA case reference field

CA data reference field

DA query field

Answer : C

For an application to process a new customer loyalty account with data stored in a data relationship with an external data source, you should create a data reference field.

Data Reference Field: This field type allows the application to reference and use data from an external source without embedding it directly within the case. This is suitable for maintaining up-to-date information and integrating with external systems.

Pega Academy: Data Management

Pega Documentation: Data Relationships and Integration

Question 6

Which two field types are specialized versions of the Query field type? (Choose Two)

AData reference

BEmbedded data

CPicklist

DCase reference

DCase reference:
This field type is used to reference another case within the Pega application. It is useful for linking related cases and managing dependencies between them.

Answer : A, D, D

The two field types that are specialized versions of the Query field type are:

A . Data reference:

This field type is used to reference data from an external source dynamically. It allows the application to pull in data as needed without storing it directly within the case.

Pega Academy: Field Types and Usage

Pega Documentation: Query Field and Specialized Field Types

Question 7

In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results. How do you configure the Case Types to reflect this relationship? (Note: This question appears as a duplicate of Question 50, but I'll treat it as a separate instance for completeness.)

AMake Loan Request a parent Case Type and Appraisal a child Case Type.

BMake both Loan Request and Appraisal parent Case Types.

CMake Appraisal a parent Case Type and Loan Request a child Case Type.

DMake Mortgage a parent Case Type, with Loan Request and Appraisal as child Case Types.

Answer : A

Comprehensive and Detailed Explanation From Exact Extract:

This question tests case relationships in Pega's Case Management framework, specifically parent-child case dependencies.

A: Correct. The Loan Request is the parent case, and Appraisal is a child case, as the appraisal is a sub-task required before approval. Extract: Pega Academy, Case Management -- Case Dependencies: ''A parent case creates child cases for sub-tasks, such as an appraisal for a loan request.''

B: Incorrect. Both being parents is illogical, as appraisal is a dependency. Extract: Pega Academy, Case Management: ''Parent-child relationships reflect task dependencies.''

C: Incorrect. Appraisal as parent reverses the dependency. Extract: Pega Academy, Case Management: ''Child cases support parent case tasks.''

D: Incorrect. Introducing Mortgage as parent adds unnecessary complexity. Extract: Pega Academy, Case Management: ''Case Types should reflect specific task hierarchies.''

Pega Academy, Business Architect '23 Mission, Module on Case Management.

Pega Certified Business Architect Study Guide, Version 8.8, Section on Case Relationships.

Pega Help Documentation, Configuring Case Hierarchies.

Pegasystems Certified Pega Business Architect 24 PEGACPBA24V1 Exam Questions