Pegasystems PEGACPBA24V1 Exam Practice Test Instant Access

Question 1

You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose two.)

AConfigure routing to a skilled work group using the appropriate skill parameters for the selected service

BConfigure single level approval routing to a supervisor who assigns the task to the specific team

CConfigure routing to use business logic to assign tasks to the appropriate team using the type of service

DConfigure all assignments to route to the service manager who then assigns the tasks to the specific team

Answer : A, D

Question 2

Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

AA certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

BAn accountant wants to list the largest order for the last month, for each customer account.

CA sales representative wants to quote the cost of an insurance policy based on selected coverage options.

DA project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

Answer : C, D

A sales representative wants to quote the cost of an insurance policy based on selected coverage options: Calculated fields can dynamically determine the cost based on selected options.

A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required: Calculated fields can be used to estimate total costs based on input values for labor and materials.

Question 3

Which two statements are true about insights? (Choose Two)

AYou can transform sharable visualizations into data queries.

BYou can search for and select the fields that you want to include in an insight.

CYou can transform data queries into sharable visualizations.

DYou can edit application data directly in an insight.

Answer : B, C

Two statements about insights are true:

B . You can search for and select the fields that you want to include in an insight. This allows for customized data visualizations based on selected fields.

C . You can transform data queries into sharable visualizations, making it easy to share insights with others in the organization.

Pega Academy: Insights and Data Visualization

Pega Documentation: Creating and Sharing Insights

Question 4

UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?

ASend Notification

BUpdate Case

CPush Notification

DPost to Pulse

Answer : C

Comprehensive and Detailed Explanation From Exact Extract:

This question tests automation steps.

A: Incorrect. Notifications are internal. Extract: Pega Academy, Process Design: ''Send Notification is for internal users.''

B: Incorrect. Update Case changes data. Extract: Pega Academy, Process Design: ''Update Case modifies case data.''

C: Correct. Push Notifications inform customers. Extract: Pega Academy, Process Design: ''Push Notifications deliver updates to external users.''

D: Incorrect. Pulse is for internal collaboration. Extract: Pega Academy, Collaboration: ''Pulse is for internal communication.''

Question 5

Identify three ways AI enables Pega Platform applications to achieve better outcomes. (Choose Three)

AProcess and Task mining increases operational inefficiencies.

BAI-generated imagery entertains customers awaiting case resolution.

CNatural language processing (NLP) converts unstructured text to actionable data.

DCustomer interactions are personalized with AI-generated next best actions.

EPredictive and adaptive analytics anticipate missed deadlines.

Answer : C, D, E

Comprehensive and Detailed Explanation From Exact Extract:

This question tests AI in Pega.

A: Incorrect. Mining improves efficiency. Extract: Pega Academy, AI in Pega: ''Process mining enhances efficiency.''

B: Incorrect. Imagery is not a feature. Extract: Pega Academy, AI in Pega: ''AI focuses on data and decisions.''

C: Correct. NLP processes text. Extract: Pega Academy, AI in Pega: ''NLP converts text to actionable data.''

D: Correct. Personalizes interactions. Extract: Pega Academy, AI in Pega: ''AI delivers next best actions.''

E: Correct. Analytics predict issues. Extract: Pega Academy, AI in Pega: ''Predictive analytics anticipate deadlines.''

Question 6

Which one of the following statements about channel interfaces is true?

AA persona requires a unique channel interface.

BAll users see the same channel interface.

CUser interfaces are also known as channel interfaces.

DSeating a channel interface creates a default work queue.

Answer : C

User interfaces are also known as channel interfaces: In Pega, user interfaces are referred to as channel interfaces because they represent the different ways users interact with the application, such as through web, mobile, or other channels.

Question 7

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

What does the assignment urgency impact the deadline and passed deadline intervals?

AUrgency value remains at 100, but other service level processing continues.

BService level processing is halted until the assignment is completed.

CThe user is notified that the maximum urgency has been reached.

DUrgency value continues to increment as configured.

Answer : A

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.

Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.

Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.

Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.

Pega Academy: Service Level Agreements

Pega Documentation: SLA Urgency and Escalation Mechanisms

Pegasystems Certified Pega Business Architect 24 PEGACPBA24V1 Exam Practice Test