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Pegasystems Certified Pega Business Architect 8.8 PEGACPBA88V1 Exam Questions
Question 1
An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
Account ID and password
Customer contact information
A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?
Answer : A
In Pega, optional actions allow users to perform actions that are not part of the primary process flow but can be performed if needed. This is particularly useful for updating user profile information which may not always be required during the order placement stage. By adding a set of optional actions to the case workflow, customers can update any of the user profile pages individually without disrupting the main flow of the case.
Question 2
Which two statements about data records are true? (Choose Two)
Answer : B, D
Data records are displayed in a drop-down list by default: This is true because Pega displays data records in drop-down lists to facilitate user selection.
Data records define permissible values for data fields: This is true because data records are used to define the set of permissible values for a particular field.
Question 3
A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?
Answer : C
To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.
Question 4
.....assignment routes loan requests to a specific loan officer based on the type of loan.
If the loan is a mortgage, the case is routed to Adam Ross.
If the loan is for an automobile, the case is routed to Julia Samuels.
If the loan is an equity line, the case is routed to Don Smith.
....do you configure the routing to ensure the case advances to the correct loan officer?
Answer : C
To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega:
Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers).
Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type.
Route to Operator: Use the 'To Operator' routing option, and apply the decision logic to dynamically determine the operator (loan officer).
In this case:
For mortgage loans, the decision rule routes the case to Adam Ross.
For automobile loans, the decision rule routes the case to Julia Samuels.
For equity line loans, the decision rule routes the case to Don Smith.
Pega Academy: Assignments and Routing
Pega Decision Management: Using Business Logic for Routing
Question 5
...insurance claim case type is defined as follows:
Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
Answer : B
In Pega, the status of a case can be updated based on actions taken within the process. The status change to 'Pending-Investigation' is tied to the completion of the 'Review claim' step:
Review Claim Step Configuration: The 'Review claim' step is configured to set the case status to 'Pending-Investigation' upon its completion.
Status Change Trigger: The status update happens automatically when the 'Review claim' step completes, indicating that the case is now waiting for the investigation to be performed.
This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.
Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes
Question 6
....purchase request case type, you have the following requirement: Purchase requests should automatically go to the manager of an employee. meet this requirement, you design a case with a______________.
Answer : B
To ensure that purchase requests automatically go to the manager of an employee in Pega, you should design a case with a step that routes the request to the manager. The steps are as follows:
Define the Manager Routing Step: In the case type design, include a step that specifies the routing logic.
Use Dynamic Routing: Configure the routing step to dynamically determine the manager based on the employee's profile or organizational hierarchy.
Route to Manager: Implement the routing step so that it evaluates the employee's manager information and routes the case accordingly.
This setup ensures that each purchase request is automatically directed to the appropriate manager for approval, streamlining the process and ensuring compliance with organizational policies.
Pega Academy: Routing and Assignments
Pega Documentation: Case Management and Workflow Automation
Question 7
...Manager need to view the Employee vacation requests report in their Manager portal dashboards. Only managers have access to this report.
...configuration do you perform to fulfill these requirements?
Answer : B
Add a report widget to the Manager portal dashboard, and then click Publish to default: To ensure that only managers can view the Employee vacation requests report, you need to add the report widget to the Manager portal dashboard and then publish it to the default dashboard. This makes the report accessible only to users who have access to the Manager portal.
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