Pegasystems PEGACPBA88V1 Exam Questions Instant Access

Question 1

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.

To meet this requirement, you need to set the___________in the service level to 3 days.

Agoal

Bdeadline

Cpassed deadline

Durgency

Answer : B

To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.

Question 2

.....assignment routes loan requests to a specific loan officer based on the type of loan.

If the loan is a mortgage, the case is routed to Adam Ross.

If the loan is for an automobile, the case is routed to Julia Samuels.

If the loan is an equity line, the case is routed to Don Smith.

....do you configure the routing to ensure the case advances to the correct loan officer?

ARoute the case to a work queue.

BRoute the case to a work queue by using business logic.

CRoute the case to an operator by using business logic.

DRoute the case to a specific user.

Answer : C

To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega:

Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers).

Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type.

Route to Operator: Use the 'To Operator' routing option, and apply the decision logic to dynamically determine the operator (loan officer).

In this case:

For mortgage loans, the decision rule routes the case to Adam Ross.

For automobile loans, the decision rule routes the case to Julia Samuels.

For equity line loans, the decision rule routes the case to Don Smith.

Pega Academy: Assignments and Routing

Pega Decision Management: Using Business Logic for Routing

Question 3

Which two field types are specialized versions of the Query field type? (Choose Two)

AData reference

BEmbedded data

CPicklist

DCase reference

Answer : A, D

The two field types that are specialized versions of the Query field type are:

A . Data reference:

This field type is used to reference data from an external source dynamically. It allows the application to pull in data as needed without storing it directly within the case.

D . Case reference:

This field type is used to reference another case within the Pega application. It is useful for linking related cases and managing dependencies between them.

Pega Academy: Field Types and Usage

Pega Documentation: Query Field and Specialized Field Types

Question 4

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:

Account ID and password

Customer contact information

A list of open orders with the status of each order

How do you configure the case type to allow customers to update any of the user profile pages individually?

AAdd a set of optional actions to the case workflow.

BAdd an alternate stage to the case life cycle.

CAdd a button for each profile page to each assignment.

DAdd an optional process to the case workflow.

Answer : A

In Pega, optional actions allow users to perform actions that are not part of the primary process flow but can be performed if needed. This is particularly useful for updating user profile information which may not always be required during the order placement stage. By adding a set of optional actions to the case workflow, customers can update any of the user profile pages individually without disrupting the main flow of the case.

Question 5

You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?

AConfigure the step so that users can continue with the parent case process regardless of child case status.

BConfigure the step to continue the parent case when the child cases reach auditor approval.

CConfigure the step to continue the parent case when the child cases reach the payment pending review status.

DConfigure the step so that only one child case must be resolved before the parent case can continue.

Answer : A

To configure a parent case to continue independently of its child cases, you need to adjust the Wait step settings in the parent case. By configuring the Wait step so that users can continue with the parent case process regardless of the child case status, the parent case does not need to wait for the child cases to reach a certain status or be resolved. This allows for parallel processing where the parent case progresses independently of the child cases.

Question 6

Your client is planning their next Minimum Lovable Product (MLP) release.

Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)

APersonas and Channels

BReports

CCase types

DData and Interfaces

EDashboards

Answer : A, C, D

When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.

Personas and Channels:

Personas: Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs.

Channels: Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.

Case Types:

Case Types: Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.

Data and Interfaces:

Data: Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used.

Interfaces: Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.

Pega Academy: Case Design

Pega Documentation: Minimum Lovable Product (MLP)

Question 7

Which project nears the end of the Prepare phase, you prepare the project plan for review with your development team, two elements does the project plan include? (Choose Two)

AGovernance structure

BEpic and user stories

CRAID log (Risks, Actions, Issues, and Decisions)

DDefinition of Ready (DoR)

EProject team resourcing's

Answer : B, C

As a project nears the end of the Prepare phase, the project plan should include:

B . Epics and user stories:

These are essential for defining the work to be done in future sprints. They provide detailed descriptions of the functionality and requirements that need to be developed and tested.

C . RAID log (Risks, Actions, Issues, and Decisions):

This log is critical for tracking potential risks, ongoing actions, issues that need resolution, and decisions made during the project. It helps in managing and mitigating risks and ensures that the project stays on track.

Pega Academy: Project Planning and Management

Pega Documentation: Prepare Phase Activities and Deliverables

Pegasystems Certified Pega Business Architect 8.8 PEGACPBA88V1 Exam Questions