Pegasystems PEGACPDC25V1 Exam Questions Instant Access

Question 1

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

A150

B75 emails 25 SMSes

C75 SMSes and 25 emails

D100

Answer : B

The outbound run delivers 75 emails and 25 SMSes for the Standard card offer because the volume constraint is set to limit the number of actions per channel per day. The email channel has a limit of 75 actions per day, so all 75 email offers are delivered. The SMS channel has a limit of 25 actions per day, so only 25 SMS offers are delivered. The remaining 50 SMS offers are not delivered because they exceed the volume constraint.

Question 2

Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.

Which process should the business user follow to implement the new action?

AAccess the Customer Decision Hub portal directly and create the action on the Action landing page

BUse the bulk import functionality to upload the action configuration from a spreadsheet

CCreate a change request specifying action details, which will then be processed by NBA specialists

DContact the IT department to develop the action artifacts outside the standard workflow

Answer : C

Question 3

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?

AFilter

BGroup By

CDecision table

DPrioritize

Answer : D

To output the most profitable shoe, you need to add a Prioritize component in the blank space. A Prioritize component allows you to rank actions based on one or more properties. In this case, you can rank the shoes based on the Profit property and select the highest ranked shoe as the output. Verified Reference:Pega Academy - Decisioning Consultant - Prioritizing actions

Question 4

U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

AEngagement policies

BBusiness levers

CContact policies

DContext weighting

Answer : B, D

Question 5

U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.

What do you configure to implement this requirement?

AFile template

BDynamic template

COutput template

DEmail treatment

Answer : B

To implement this requirement, you need to configure a dynamic template in Customer Decision Hub. A dynamic template is a type of template that allows you to define a common action flow pattern for a group of actions that share similar characteristics, such as channel, issue, or group. You can specify which properties and components are required for each action in the group, and how they are mapped to the action flow template. This way, you can reuse the same action flow template for all the credit card actions, while still allowing some variations in their content and configuration. Verified Reference:Pega Academy - Decisioning Consultant - Creating dynamic templates

Question 6

GlobalRetail operates in a fast-changing digital marketplace where customer preferences and competitor offers change weekly. Their marketing team struggles with lengthy approval processes that prevent quick responses to market trends, often causing them to miss critical engagement opportunities.

What does agility represent in the context of customer engagement projects?

AOutsourcing decision-making processes to external vendors for faster implementation speeds

BAn organization's ability to react quickly to marketplace changes and emerging trends

CEliminating all testing requirements to completely accelerate software deployment cycles

DAutomating all business processes through artificial Intelligence and machine learning algorithms

Answer : B

Question 7

U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

What changes do you need to make in the decision strategy for the updated scorecard to take effect?

ARemap the scorecard property in the decision strategy for the change to take effect.

BAdd a new Group By component for the mortgage limit calculation.

CThe score calculation is independent of the strategy and no change is required.

DA new proposition filter needs to be configured in the strategy to filter on customer income.

Answer : C

The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified Reference: [Pega Academy - Decisioning Consultant - Using scorecards]

Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Exam Questions