Pegasystems PEGACPDC25V1 Exam Questions Instant Access

Question 1

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to Improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

AContext weighting

BBusiness value

CPropensity

DBusiness weighting

Answer : A

Question 2

U+ Bank, a retail bank, has recently implemented Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.

As a decisioning architect, how do you recommend the bank implements this requirement?

ACreate an external email treatment and use Customer Decision Hub to design the email.

BCreate an Internal email treatment and use Customer Decision Hub to design the email.

CCreate an internal email treatment and import the email content HTML.

DCreate an external email treatment and use an external tool to design the email.

Answer : D

Question 3

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

A150

B75 emails 25 SMSes

C75 SMSes and 25 emails

D100

Answer : B

The outbound run delivers 75 emails and 25 SMSes for the Standard card offer because the volume constraint is set to limit the number of actions per channel per day. The email channel has a limit of 75 actions per day, so all 75 email offers are delivered. The SMS channel has a limit of 25 actions per day, so only 25 SMS offers are delivered. The remaining 50 SMS offers are not delivered because they exceed the volume constraint.

Question 4

Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.

Which process should the business user follow to implement the new action?

AAccess the Customer Decision Hub portal directly and create the action on the Action landing page

BUse the bulk import functionality to upload the action configuration from a spreadsheet

CCreate a change request specifying action details, which will then be processed by NBA specialists

DContact the IT department to develop the action artifacts outside the standard workflow

Answer : C

Question 5

A customer qualifies for Standard card (priority 60), Rewards card {priority 40), and Premium card {priority 30). Standard card volume is exhausted. Rewards card has remaining volume, and Premium card has remaining volume. The system uses "Return any action that does not exceed constraint" mode.

Which actions does the customer receive in this scenario?

AStandard card only as highest priority action

BNo actions due to Standard card volume exhaustion

CPremium card only as lowest priority available action

DRewards card and Premium card as available actions

Answer : D

Question 6

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

AStops presenting offers to the customer

BAdds the customer to the potential churn list

CReevaluates the Next-Best-Action

DSends a detailed email about the offer

Answer : C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

Question 7

As a decisioning architect, how can you optimize the strategies that are based on Insights that you gain from the AI Insight feature in the Customer Profile Viewer?

ABy understanding how engagement policies are being used and why certain actions are filtered

BBy integrating social media analytics into the Customer Profile Viewer

CBy understanding how action performance is used and why new actions are required

DBy generating automated marketing campaigns based on customer data

Answer : A

Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Exam Questions