Pegasystems PEGACPSA23V1 Exam Questions Instant Access

Question 1

In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time. Which of the following do you use as the data source for this drop-down list ?

AA data page

BA local list

CA data table

DA data transform

Answer : A

In scenarios where a dropdown list needs to dynamically reflect data that could change over time, such as a list of laptop models maintained in an external system, using a data page is the best approach. Data pages in Pega are designed to retrieve and cache data from various sources, including external systems. They are ideal for scenarios where data needs to be up-to-date and reflected in UI elements like dropdown lists. Data pages can be configured to refresh as needed, ensuring that the dropdown always displays the current set of available models.

Question 2

A customer wants to copy the contents of a previous order to their current order. What rule type do you use to copy the order contents?

AData page

BData transform

CDeclare expression

DFunction

Answer : B

To copy the contents of a previous order to a current order, the most appropriate rule type to use is a Data Transform. Data Transforms in Pega are designed to set or copy data from one context to another, making them ideal for this requirement.

B . Data transform: This rule type allows for the manipulation and copying of data between pages, including complex structures such as order contents. It provides a straightforward way to define how data from a previous order should be mapped and copied to the current order, allowing for customizations such as conditionally copying certain items or applying transformations to the data during the copy process.

The other options, such as Data page (A), Declare expression (C), and Function (D), serve different purposes. Data pages are used to load data, Declare expressions for calculating values based on changes in other values, and Functions for executing specific operations, none of which directly address the requirement of copying order contents.

Question 3

Which requirement can be implemented through circumstancing?

AAn application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

BAn application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.

CAn application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.

DAn application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Answer : A, D

Circumstancing in Pega allows for variations in process handling based on specific conditions or contexts:

A . An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day. This requirement is ideal for circumstancing because it involves applying different service levels based on a specific customer attribute (customer type). Circumstancing enables the creation of a specialized rule that automatically adjusts processing times based on the customer type identified.

Question 4

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

* The customer service agent may request additional information from the customer.

* The merchant is notified and given 15 days to dispute the fraud claim.

* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?

AInvestigate Claim

BClaim Investigation

CFraud Claim

DInvestigate Fraud

Answer : A

The step name 'Investigate Claim' most accurately describes the activity where the customer service agent reviews the details of a fraud complaint. This naming is clear and action-oriented, specifying what the agent is doing (investigating) and the subject of the investigation (the claim). It is preferred over options like 'Claim Investigation' or 'Investigate Fraud' because it follows the verb-noun format that is recommended for naming steps in Pega, where the verb denotes the action and the noun denotes the object of the action.

Question 5

An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics.

Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

ACreate an access group for local warehouse managers.

BDelegate the records for the courier service data type.

CDefine an approval process for adding and removing courier services.

DEnable rule checkout for the local warehouse managers
To enable local warehouse managers to dynamically update the list of courier services based on performance and delivery metrics directly in the production environment, specific functionalities need to be leveraged within Pega.
B . Delegate the records for the courier service data type: Delegation is a powerful feature in Pega that allows certain data types or rules to be managed by business users directly in production. By delegating the courier service data type, local warehouse managers can add or remove courier services as needed without requiring changes to the application code or direct database access.
C . Define an approval process for adding and removing courier services: Implementing an approval process ensures that changes to courier services undergo review before becoming effective. This step maintains data integrity and service quality by ensuring only justified updates are made to the list of courier services.
Creating an access group for local warehouse managers (A) is a necessary step for defining user permissions but on its own does not specifically enable the updating of courier service records. Enabling rule checkout (D) is more related to the development environment and rule versioning, not directly applicable to the business user's management of data records in production.

Answer : B, C

Question 6

Which scenario is a use case for the Wait step?

AThe customer cannot complete an application for a checking account until a bank representative reviews their credit report.

BAn agent needs to send a confirmation email to an insured customer after they complete a form.

CA payroll user cannot process a salary increase until the department manager approves the increase.

DThe customer needs to log in to their account before receiving a membership discount on an online purchase.

Answer : C

The Wait step in Pega is used to pause a case until a specific condition or event occurs, making it suitable for scenarios where progression is dependent on external approvals or actions:

C . A payroll user cannot process a salary increase until the department manager approves the increase. In this scenario, the Wait step can be used to halt the process until approval is received from the manager. This ensures that the case only moves forward once the necessary approval is secured, maintaining process integrity and control.

Question 7

Direct Capture of Objectives (DCO) aims to increase which two aspects of application delivery? (Choose Two)

AAccuracy

BCoding

CSpeed

DPerformance

Answer : A, C

Direct Capture of Objectives (DCO) in Pega is designed to enhance the accuracy and speed of application delivery. By capturing requirements directly within the development environment, DCO ensures that there is less miscommunication between business and IT teams, leading to more accurate representations of business requirements in the application. Furthermore, this method speeds up the development process by reducing the need to rework requirements and by allowing for a more agile response to changes.

Pegasystems Certified Pega System Architect 23 PEGACPSA23V1 Exam Questions