Pegasystems PEGAPCBA87V1 Exam Practice Test Instant Access

Question 1

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.

How do you configure the resolve process to support this requirement?

ARoute an Approval step to the required participants.

BAdd a Send Email step and include all required participants.

CRoute the email to all the recipients in a Collect Information step.

DAdd a Send Email step as an optional action.

Answer : B

To send email notifications automatically to the adjuster, the insured party, and the insurance agent when an auto accident claim is resolved, you need to add a Send Email step to the resolve process and include all required participants as recipients. You can use fields, participants, or user references to identify the recipients. The other options are either incorrect or irrelevant for this requirement. Reference: https://academy.pega.com/topic/email-correspondence/v1 https://docs-previous.pega.com/case-management/87/sending-emails

Question 2

A transaction dispute case type allows customers to dispute a bank card transaction for one of three reasons:

Stolen card

Duplicate charge

Fulfillment error

Most disputes for the stolen cards occur at two vendors, MegaMart and MaxValu. The fraud analyst requests a report that displays stolen card disputes meeting the following thresholds:

USD 25 or more at MaxValu

USD 50 or more at MegaMart

Given the following filter conditions, which logic statement returns the correct subset of transaction disputes?

A((F1 AND F3) OR (F2 AND F4)) AND F5

B(F1 AND F3) OR (F2 AND F4) OR F5

CF1 AND F2 AND F3 AND F4 AND F5

D(F1 AND F3) OR (F2 AND F4) AND F5

Answer : A

The logic statement A returns the correct subset of transaction disputes because it filters the cases by the vendor name (F1 or F2), the transaction amount (F3 or F4), and the dispute reason (F5). The parentheses indicate the order of operations and the AND and OR operators combine the conditions. The logic statement A can be read as follows: Return the cases where (the vendor is MaxValu and the amount is greater than or equal to 25) OR (the vendor is MegaMart and the amount is greater than or equal to 50) AND (the dispute reason is stolen card). Reference: https://community.pega.com/knowledgebase/articles/reporting/86/filtering-data-reports

Question 3

What two visualizations can you use to present insight data on the Explore Data landing page? (Choose Two)

AList

BCSV file

CInteractive chart

DExportable data page

Answer : A, C

You can use a list or an interactive chart to present insight data on the Explore Data landing page. A list displays the data in a tabular format, while an interactive chart displays the data in a graphical format, such as a pie chart or a bar chart. You can also filter, sort, group, and drill down the data in both types of visualizations. Reference: https://community.pega.com/knowledgebase/articles/reporting/86/viewing-insights-explore-data-landing-page

Question 4

Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?

AAdd an Approve/Reject step and enable email and mobile approval.

BAdd an Approve/Reject step and a Send Email step.

CAdd an Approve/Reject step and enable email notifications on the case type.

DAdd an Approve/Reject step with mobile approval enabled and a Send Email step.

Answer : A

To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices

Question 5

An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:

If customers do not ask for catering, they receive a rental rate quote for the dining room.

If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.

Which two options do you use to configure the case type to achieve the requested behavior' (Choose Two)

ACreate a process for customers to indicate menu preferences. Add the process as a case-wide optional action.

BCreate parallel processes for providing menu preferences and for providing the customer with the rental rate quote.

CCreate a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.

DConfigure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.

Answer : C, D

To display the Select hotel amenities section only if customers indicate that they want catering for the event, you need to create a checkbox for customers to select and add a decision shape that evaluates whether the checkbox is selected or not. If the checkbox is selected, the case life cycle proceeds to the Select hotel amenities section; otherwise, it skips that section and goes to the next step. You also need to configure the menu preferences and appointment date fields with a visibility condition that depends on the checkbox value, so that they are only displayed when customers want catering for the event. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/user-interface/87/controlling-visibility-ui-elements https://docs-previous.pega.com/case-management/87/adding-decision-shapes-case-life-cycles

Question 6

Which two options can you configure for a mobile app channel? (Choose Two)

ADefine security behavior for a mobile app such as biometric Identifiers.

BDefine the UI behavior for each view in a case type when the case is displayed on a mobile device.

CDesign how UI elements render across different mobile devices.

DManage administrative functions such as access to log files.

Answer : A, D

These two options are examples of configurations that you can perform for a mobile app channel. A mobile app channel defines how a case type is displayed and processed on a mobile device. You can configure security behavior such as biometric identifiers, encryption, or offline authentication for a mobile app channel. You can also manage administrative functions such as access to log files, crash reports, or feedback forms for a mobile app channel. The other options are either incorrect or irrelevant for this question. Reference: https://docs-previous.pega.com/mobile/87/configuring-mobile-app-channels

Question 7

Which configuration informs a user by email when an assignment is added to the user's worklist?

AConfigure a service level to send a notification to the assigned user.

BConfigure the case type to send assignment notifications to assigned users.

CAdd a Send Notification step to the process after the assignment to notify the assigned user.

DAdd a Send Email step to the process before the assignment to notify the assigned user.

Answer : B

To inform a user by email when an assignment is added to the user's worklist, you need to configure the case type to send assignment notifications to assigned users. This option enables email notifications for all assignments in the case type. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/case-management/87/sending-email-notifications

Pegasystems Certified Pega Business Architect (PCBA) 87V1 PEGAPCBA87V1 Exam Practice Test