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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 PEGAPCDC87V1 Exam Practice Test
Question 1
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
Answer : A
Updating Scorecard in Decision Strategy: When a scorecard rule is updated to include a new property such as customer income, it is essential to reflect this change in the decision strategy. The scorecard properties must be correctly mapped to ensure the new calculations are utilized.
Question 2
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
Answer : A
Decision Table Processing: The decision table is configured to evaluate the customer's credit score and average balance to determine the risk segmentation.
Conditions Evaluation:
For a credit score of 240 and an average balance of 35,000:
The first condition checks if the credit score is >= 400 and < 600, and average balance is >= 30,000, which does not match.
The second condition checks if the credit score is >= 200 and < 400, and average balance is >= 20,000, which matches both the credit score (240) and the average balance (35,000).
Therefore, the correct result for these conditions is 'Fair'.
Question 3
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
Answer : A, C, D
Business Structure: Setting up the business structure to Sales/CreditCards ensures that the actions and offers are correctly categorized and managed within the appropriate business context.
Real-Time Container: Creating and configuring a real-time container is necessary for presenting the credit card offer to customers in real-time as they log in to the website.
Action and Web Treatment: Defining the action and configuring its web treatment ensures that the offer is ready to be displayed to the customers, complete with the necessary details and presentation format.
Question 4
Traditionally, segments were used to identify the target audience for a campaign. In the always-on approach, segments translate into _______.
Answer : D
Traditionally, segments were used to identify the target audience for a campaign. In the always-on approach, segments translate into engagement policies and AI. Engagement policies define when specific actions or groups of actions are appropriate for customers, while AI-driven decisions help determine the most relevant next best actions for individual customers based on predictive and adaptive analytics. This approach ensures that each customer interaction is highly personalized and contextually relevant.
Engagement policies and their types: eligibility, applicability, suitability, and contact policy (Page 35-36)
AI models strategy and outcome optimization (Page 29-30)
Question 5
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
Answer : B
Business Requirement: The need is to implement risk segmentation rules based on age and credit score.
Decision Table Integration: The decision table can be added to the decision strategy where it will evaluate the credit score and age, and then assign the appropriate risk segment.
Parameter Passing: The decision table within the strategy will use the credit score passed to it as a parameter to determine the segmentation.
Question 6
MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available. Which engagement policy condition best suits this requirement?
Answer : B
Engagement Policy Condition: For offering a Fiber Optic Cable package only to customers in towns with fiber optic availability, the best engagement policy condition to use is 'Eligibility.' Eligibility conditions are used to ensure that only customers who meet specific criteria (e.g., geographic location) are considered for the offer.
Implementation: Define an eligibility condition in the engagement policy that checks whether the customer resides in a town with fiber optic cable availability.
Question 7
A bank wants to leverage Pega Customer Decision Hub's Next-Best-Action capability to promote new offers to each customer on their website. Which artifact do you need to configure to manage the communication between the Customer Decision Hub and external channels?
Answer : C
To manage the communication between Pega Customer Decision Hub and external channels for promoting new offers to each customer on their website, you need to configure a Real-time Container. Real-time Containers are used to deliver personalized content and actions to customers in real-time, based on their interactions with the website and other channels. They ensure that the most relevant offers are presented to each customer in a timely and contextually appropriate manner.
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