Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 PEGAPCDC87V1 Exam Questions

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Total 184 questions
Question 1

Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?



Answer : D

To test the visualization and rendering of the email content, including the replacement of placeholders with customer information, you use a seed list from the Test Message tab. A seed list allows you to send test emails to a predefined group of recipients, ensuring that the dynamic content is correctly rendered and personalized before the actual campaign is launched.


Question 2

To access a property from an unconnected component, you use the____________.



Answer : C

To access a property from an unconnected component in Pega Customer Decision Hub, you use the component-dot-property construct. This allows you to reference properties from other components within your strategy by specifying the component name followed by the property name. This construct helps in accessing and using data across different components without directly connecting them.


Question 3

The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

Which option allows you to implement the business requirement?



Answer : B

To ensure that customers do not receive more than four promotional emails per quarter, you can use customer contact limits. This setting allows you to define the maximum number of contacts a customer can receive over a specific period, regardless of their responses to previous actions. By setting this limit, you can prevent overcommunication and enhance customer experience.


Question 4

In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.



Answer : A

In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is guided on the next important conversation to have with the customer. The Next-Best-Action recommendations help CSRs make informed decisions and provide relevant, personalized service to customers by suggesting the most appropriate actions based on the customer's profile, interaction history, and current context.


Question 5

A bank is currently doing cross-sell on the web by showing various credit cards to its customers. Due to the credit limits of each card, the bank wants to present credit cards only to suitable customers who have a credit score greater than 500. Which component helps you to calculate a customer's credit score?



Answer : C

Scorecard Component - This component in Pega CDH is designed to evaluate attributes and produce a score based on those attributes. It is commonly used for calculating credit scores, risk scores, etc.

Steps to Use Scorecard:

In the decision strategy, add a Scorecard component.

Configure the scorecard to include relevant customer attributes (e.g., payment history, credit utilization).

Set the rules and weights for each attribute to calculate the final credit score.

Use the score in further decision logic (e.g., filtering out customers with a score below 500).


Pega Customer Decision Hub User Guide 8.5, Section 'Using Scorecards in Decision Strategies' explains how to configure and use scorecards to calculate scores.

Question 6

Reference module: Creating and understanding decision strategies. In a decision strategy, to use a customer property in an expression, you _____.



Answer : A

Customer Properties - These are attributes related to the customer, such as demographics, behavior, and engagement history.

Expression Syntax:

When defining expressions in decision strategies, customer properties must be prefixed with 'Customer.'

For example, to use the customer's age, you write Customer.Age.

Steps:

In the decision strategy, select the component where you need to use the customer property.

Write the expression using the 'Customer' prefix.


Pega Customer Decision Hub User Guide 8.6, Section 'Using customer properties in decision strategies,' explains the required syntax for including customer properties in expressions.

Question 7

A bank developed a scorecard to automate the loan approval process. In the scorecard rule, there is a classification implemented using three score bands: Not Approved, Refer to Manager, and Approved. Which property allows you to use the result of this classification in a decision strategy?



Answer : B

Scorecard Classification - Classifications in a scorecard can segment customers based on score ranges into categories like Not Approved, Refer to Manager, and Approved.

pxSegment Property - This property holds the classification result, which can be used in decision strategies to take appropriate actions based on the classification.

Steps to Use pxSegment:

Ensure the scorecard rule includes the classification bands.

In the decision strategy, reference the pxSegment property to check the classification result.

Use this property in filters, decision points, or to route customers to different actions based on their classification.


Pega Customer Decision Hub User Guide 8.6, Section 'Using Scorecard Classifications in Strategies' details how to leverage the pxSegment property.

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