An assignment service-level agreement (SLA) is configured with the following details:
*Initial urgency: 15
*Assignment ready: Timed delay of 2 hours
*Goal: 1 hour and increase urgency by 10
*Deadline: 2 hours and increase urgency by 15
*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10
Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?
Answer : C
You want to allow users to use an application on a mobile device, even if the device is not connected to a network.
Which configuration option supports this requirement?
Answer : D
Which two design configurations limit the need for horizontal scrolling when an application is used on a mobile device? (Choose two.)
Answer : B, D
Which two statements describe the role of the cache manifest in a mobile app? (Choose two.)
Answer : B, C
A company with multiple applications spanning different business units wants to send a standard confirmation email to customers whenever a case is created.
Which is the appropriate layer of the Enterprise Class Structure (ECS) for the email correspondence?
Answer : D
You are creating a report that lists all open Personal Injury cases with related Auto Claim case information. Personal Injury and Auto Claim cases belong to the same class group.
The report includes three columns:
Case ID for the Personal Injury case
Case ID for the parent Auto Claim case
Claim adjuster for the Auto Claim case
Personal Injury case data includes the Auto Claim case ID.
What join type do you use to configure the report?
Answer : A
What two actions must you perform to create a class join in a report definition? (Choose Two)
Answer : A, C