PeopleCert 58 ITIL Foundation Exam Practice Test Instant Access

Question 1

What is a characteristic of a process?

AIt requires a specific tool

BIt is performance driven and measurable

CIt provides generic technical skills and resources

DIt does not react to a specific trigger

Answer : B

Question 2

Which is a reason why incident management interfaces with service level management?

ATo ensure that problem records are circulated to all customers

BTo ensure that the status of faulty configuration items (CI) is recorded

CTo ensure that incident resolution times are aligned with business needs

DTo ensure that incident workarounds are acceptable to the customers

Answer : C

Question 3

What BEST describes the purpose of analyzing risk?

ATo assess impact and urgency

BTo assess impact and probability

CTo review remediation planning

DTo review transition planning

Answer : B

Question 4

Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?

ATechnology, customer, user

BCorporate, customer, service

CCorporate, customer, technology

DService,user, IT

Answer : B

Question 5

What are sources of best practice?

ACustomers, suppliers, advisors

BIndustry practices, academic research, training and education

CSubstitutes, regulators, customers

DCompetition, compliance, commitments

Answer : B

Question 6

What term describes assurance that a product or service will meet its agreed requirements?

AUnderpinning contract

BWarranty

CService level agreement

DUtility

Answer : B

References:-https://www.quia.com/jg/2634480list.html

https://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/

Question 7

What is a characteristic of a process?

AIt requires a specific tool

BIt is performance driven and measureable

CIt provides generic technical skills and resources

DIt does not react to a specific trigger

Answer : B

PeopleCert ITIL 2011 Foundation ITIL Foundation Exam Practice Test