PeopleCert Certified Agile Service Manager V2.1 CASM Exam Practice Test

Answer : D

The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.

A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.

B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.

C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.

D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.

Scrum Guide 2020: Purpose and contents of the Sprint Backlog.

Answer : B

In Scrum and Agile practices, the decision to release an increment typically lies with the Product Owner (or Agile Practice Owner in service contexts) because they are responsible for maximizing the value of the product and ensuring alignment with business needs.

A . Incorrect. While the team delivers the increment, the release decision is outside their authority.

B . Correct. The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.

C . Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.

D . Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.

Scrum Guide 2020: Role of the Product Owner in release decisions.

Answer : C

In Agile and DevOps, toil refers to manual, repetitive work that adds no lasting value to the product or service, consuming time and effort that could be better spent on high-value activities.

A . Incorrect. Toil is not necessarily complex; it is often simple but repetitive.

B . Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.

C . Correct. This definition captures toil's repetitive, manual nature and its inability to create value.

D . Incorrect. While toil can be exhausting, this description doesn't encompass its lack of value.

Site Reliability Engineering (SRE) by Google: Toil definition and its impact.

Agile principles: Focus on value-added activities.

Answer : B

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:

A . Correct. ''Start where you are'' encourages building upon existing capabilities instead of starting from scratch.

B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.

C . Correct. ''Progress iteratively with feedback'' reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.

ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

Answer : D

Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.

A . Correct. Refinement involves adding detail to user stories to make them ready for implementation.

B . Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.

C . Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.

D . Correct. All of these actions are part of the refinement process.

Scrum Guide 2020: Backlog Refinement process.

Answer : C

A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.

Option Analysis:

A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.

B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.

C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.

D . Incorrect. This defines 'value' in IT services, not the concept of a value stream.

Lean Thinking by James P. Womack and Daniel T. Jones

SAFe Framework: Understanding Value Streams

ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

Answer : B

Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.

A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.

B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.

C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.