PeopleCert CASM Certified Agile Service Manager V2.1 Exam Practice Test

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Total 40 questions
Question 1

Which statement about Practice Backlog Refinement is TRUE?



Answer : D

Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.

A . Correct. Refinement involves adding detail to user stories to make them ready for implementation.

B . Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.

C . Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.

D . Correct. All of these actions are part of the refinement process.


Scrum Guide 2020: Backlog Refinement process.

Question 2

An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?



Answer : C

Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:

A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.

B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.

C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.

D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.


Agile Manifesto (Individual and interactions over processes and tools).

Principles of Agile Transformation: Collaboration and adaptability are key.

Question 3

Which of the following is Scrum based on?



Answer : C

Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.

A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.

B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.

C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.

D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.


Scrum Guide 2020: Sprints and Timeboxing

Question 4

What is the term for a process that has enough value that people are willing to use it initially?



Answer : B

A Minimum Viable Process (MVP) is the smallest functional version of a process that delivers enough value for initial use while allowing for iterative refinement.

A . Incorrect. 'Minimum Value Process' is not a recognized term in Agile.

B . Correct. The MVP concept aligns with Agile principles, focusing on delivering value early while enabling incremental improvements.

C . Incorrect. A Beta Release applies to software products rather than processes.

D . Incorrect. A Proof of Concept demonstrates feasibility but does not necessarily deliver usable value.


Lean Startup by Eric Ries: MVP concept.

Agile principles: Iterative delivery and customer feedback.

Question 5

An Agile Service Manager is what type of leader?



Answer : C

The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.

A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.

B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.

C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.

D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.


Scrum Guide 2020: The Scrum Master as a Servant Leader.

ITIL 4: Servant Leadership in Agile environments.

Question 6

How does the Agile Service Manager serve the Team?



Answer : C

The Agile Service Manager primarily serves the team by removing impediments that block progress and ensuring smooth delivery. Let's assess the options:

A . Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.

B . Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.

C . Correct. The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.

D . Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.


Scrum Guide 2020: Role of the Scrum Master in removing impediments.

Question 7

Who should select the automation tools to do a job?



Answer : C

The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.

A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.

B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.

C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.

D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.


DevOps practices: Collaborative tool selection.

ITIL 4: Importance of domain expertise in automation decisions.

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Total 40 questions