PeopleCert Certified Agile Service Manager V2.1 CASM Exam Practice Test

Answer : A

A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.

A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.

B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.

C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.

D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.

ITIL 4: Microprocess modularity and architecture principles.

Answer : D

Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.

A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.

B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.

C . Incorrect. ITIL focuses on service management rather than iterative project delivery.

D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.

Scrum Guide 2020

Agile Practices for Complex Project Management

Answer : C

The Practice Planning (or Sprint Planning in Scrum) event involves evaluating the team's velocity (historical delivery rate) and capacity (available resources) to determine what work can be committed to during the upcoming iteration.

A . Incorrect. The Sprint Review focuses on inspecting the increment and updating the backlog, not discussing velocity or capacity.

B . Incorrect. The Sprint Retrospective evaluates team performance but does not plan future work.

C . Correct. Velocity and capacity discussions occur during Practice/Sprint Planning to ensure realistic commitments.

D . Incorrect. The Process Startup (Daily Scrum equivalent) is a short status meeting and does not focus on capacity or velocity.

Scrum Guide 2020: Sprint Planning.

Answer : D

The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:

A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.

B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.

C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.

D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.

Lean Thinking by Womack and Jones: Core principles emphasize customer value.

SAFe Framework: Lean Principles in scaled environments.

Answer : B

Lean is a production philosophy derived from Toyota's manufacturing system, which focuses on delivering customer value by reducing waste, improving flow, and continuously enhancing processes.

A . Incorrect. Lean is not a standard for delivering software. It is a broader philosophy that can be applied across industries.

B . Correct. Lean's primary objective is to optimize customer value by eliminating inefficiencies and improving workflow.

C . Incorrect. While Lean uses pull systems to manage workflow, this is a method within Lean and not its overall definition.

D . Incorrect. DevOps values align with Lean principles but do not define Lean itself.

Lean Thinking by James Womack and Daniel Jones

SAFe Framework: Applying Lean Principles

Answer : B

Agile is often misunderstood, and one common misconception is treating it as a methodology. Let's analyze the options:

A . Correct. Agile is applicable beyond software development. It originated in software but has since been applied to areas like marketing, operations, and even HR.

B . Incorrect. Agile is not a methodology. It is a mindset or philosophy characterized by values and principles outlined in the Agile Manifesto. Frameworks like Scrum, Kanban, or SAFe operationalize Agile, but Agile itself is not prescriptive.

C . Correct. Agile is defined by its guiding values and principles, which include customer collaboration, responding to change, and delivering value frequently.

D . Correct. Frameworks like Scrum and SAFe, as well as processes, help bring Agile principles into practice.

Agile Manifesto: agilemanifesto.org

''Scrum Guide 2020'' and ''Kanban Method'' for frameworks operationalizing Agile.

Answer : C

Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.

A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.

B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.

C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.

D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.

Scrum Guide 2020: Sprints and Timeboxing