PeopleCert CASM Exam Practice Test Instant Access

Question 1

What does the Sprint Backlog provide the Agile Service Management Team?

ADescription of how to meet the Sprint requirements

BList of requirements that must be met during the Sprint

CAbility to be self-managing to meet the Sprint Goal

DBoth A and C

Answer : D

The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.

A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.

B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.

C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.

D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.

Scrum Guide 2020: Purpose and contents of the Sprint Backlog.

Question 2

What is the term for a process that has enough value that people are willing to use it initially?

AMinimum Value Process

BMinimum Viable Process

CBeta Release

DProof of Concept

Answer : B

A Minimum Viable Process (MVP) is the smallest functional version of a process that delivers enough value for initial use while allowing for iterative refinement.

A . Incorrect. 'Minimum Value Process' is not a recognized term in Agile.

B . Correct. The MVP concept aligns with Agile principles, focusing on delivering value early while enabling incremental improvements.

C . Incorrect. A Beta Release applies to software products rather than processes.

D . Incorrect. A Proof of Concept demonstrates feasibility but does not necessarily deliver usable value.

Lean Startup by Eric Ries: MVP concept.

Agile principles: Iterative delivery and customer feedback.

Question 3

Which is NOT a characteristic of Agile Process Improvement?

AIdentify and mitigate any constraints affecting the flow of work

BConducting regular reviews

CEnsures documentation is updated and comprehensive

DAligning Agile values with processes

Answer : C

Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.

A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.

B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.

C . Incorrect. While documentation is important, Agile prefers documentation that is 'just enough' to support collaboration and delivery, avoiding overly comprehensive updates.

D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.

Agile Manifesto principle: 'Working software over comprehensive documentation.'

Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

Question 4

Which is the BEST description of toil?

AWork that is complex and difficult to do manually

BWork that takes a long time to complete

CWork that is manual, repetitive, and devoid of enduring value

DWork that is exhausting

Answer : C

In Agile and DevOps, toil refers to manual, repetitive work that adds no lasting value to the product or service, consuming time and effort that could be better spent on high-value activities.

A . Incorrect. Toil is not necessarily complex; it is often simple but repetitive.

B . Incorrect. Toil may or may not take a long time; its defining trait is the lack of enduring value.

C . Correct. This definition captures toil's repetitive, manual nature and its inability to create value.

D . Incorrect. While toil can be exhausting, this description doesn't encompass its lack of value.

Site Reliability Engineering (SRE) by Google: Toil definition and its impact.

Agile principles: Focus on value-added activities.

Question 5

Which statement about the Process Startup is TRUE?

AAttendance is limited to Team members

BIt is an inspection of progress toward the Sprint Goal

CIt is a status meeting

DAll of the above

Answer : C

The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress.

A . Incorrect. Attendance may involve stakeholders or others, depending on the context.

B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.

C . Correct. The Process Startup functions as a status meeting to synchronize team activities.

D . Incorrect. Not all options are correct.

Scrum Guide 2020: Daily Scrum principles.

Question 6

Which of the following would NOT help sustain improvements?

AProvide ongoing training to existing employees

BIncrease the velocity of Teams

CCommunicate successes, failures, and lessons learned

DSolicit feedback when changes are made

Answer : B

Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.

A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.

B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.

C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.

D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.

ITIL 4: Continuous Improvement principles.

Scrum and Agile: Importance of sustainable delivery practices.

Question 7

What is Agile Service Management?

AA cultural movement that aims to increase software delivery velocity and improve service reliability

BA production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

CA discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems

DA framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure

Answer : D

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

B . Incorrect. This describes Lean principles rather than Agile Service Management.

C . Incorrect. This describes DevOps rather than Agile Service Management.

D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.

ITIL 4 Service Value System.

Agile Service Management Guide (Agile and ITIL integration).

PeopleCert Certified Agile Service Manager V2.1 CASM Exam Practice Test