PeopleCert CASM Certified Agile Service Manager V2.1 Exam Practice Test

Answer : C

The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.

A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.

B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.

C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.

D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.

DevOps practices: Collaborative tool selection.

ITIL 4: Importance of domain expertise in automation decisions.

Answer : C

The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.

A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.

B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.

C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.

D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.

Scrum Guide 2020: The Scrum Master as a Servant Leader.

ITIL 4: Servant Leadership in Agile environments.

Answer : A

In Scrum, Sprint Planning is the event where the team collaborates to define the Sprint Goal and decide which items from the Product Backlog will be worked on during the Sprint. This marks the formal beginning of the Sprint.

A . Correct. Sprint Planning kicks off the Sprint by setting its goals and scope.

B . Incorrect. 'Sprint Start' is not an official Scrum term.

C . Incorrect. Sprint Review happens at the end of the Sprint to inspect the increment.

D . Incorrect. The Daily Scrum occurs every day during the Sprint but does not mark its start.

Scrum Guide 2020: Sprint Planning

Answer : B

An Epic is a larger work item that is broken down into smaller, related user stories. It is not directly tied to Sprint requirements.

A . Incorrect. An Epic is not a single user story; it encompasses multiple related user stories.

B . Correct. Epics represent a grouping of related user stories that contribute to a larger feature or objective.

C . Incorrect. Epics are not necessarily scoped to a single Sprint; they may span multiple Sprints.

D . Incorrect. While related stories are correct, the reference to Sprint requirements is inaccurate.

Agile Glossary: Definition of Epics.

Answer : D

In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.

A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.

B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.

C . Incorrect. The Agile Practice Owner is not a Scrum role.

D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.

Scrum Guide 2020: The role of the Product Owner

Answer : C

A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.

Option Analysis:

A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.

B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.

C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.

D . Incorrect. This defines 'value' in IT services, not the concept of a value stream.

Lean Thinking by James P. Womack and Daniel T. Jones

SAFe Framework: Understanding Value Streams

ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.

Answer : D

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

B . Incorrect. This describes Lean principles rather than Agile Service Management.

C . Incorrect. This describes DevOps rather than Agile Service Management.

D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.

ITIL 4 Service Value System.

Agile Service Management Guide (Agile and ITIL integration).