PeopleCert CSQA Exam Questions Instant Access

Question 1

Which of the following models uses this four part CyclE. (part one - plan and organize; part two - acquire and implement; part three - deliver and support; part four - monitor)?

ACOSO Model

BISO Model

CMalcolm Baldrige National Quality Award Model

DEnterprise Risk and Management Model

ECobiT Model

Answer : E

Question 2

Which of the following defines special cause of variation?

AVariation between the upper and lower control limits

BVariation not present in the process

CConditions that regularly contribute to variability

DContributes a small portion to control variation of process outputs

ERegular contributors to variability

Answer : B

Question 3

There are two systems in every business application. The first is the system that ___________

business transactions, and the second is the system that _________ the processing of business

transactions.

AInterfaces, Activities

BCombines, Activities

CProcesses, Controls

DControls, Processing

Answer : C

Question 4

One of the primary objectives of process control is to:

AReduce Variability

BIncrease Competition

CImprove Metrics

DFind Root Causes

Answer : A

Question 5

Goals explain how the vision will be achieved.

ATrue

BFalse

Answer : A

Question 6

Out of the three critical aspects of Toyota's JIT concept, which one is the most important?

AReduction of Waste

BPerfect Quality

CEmployee Involvement

DNone of the above

Answer : C

Question 7

Process inventories can be developed by:

AReferencing existing manuals

BConduct affinity group sessions

CSurvey employees

DAll of the above

EA and C above

Answer : D

PeopleCert Certified Software Quality Analyst CSQA Exam Questions