PeopleCert ITIL-4-DITS Exam Practice Test Instant Access

Question 1

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.

How should they change their funding model to support this?

ASwitch 10 funding teams and value streams

BSwitch to funding programmes and protects

CProvide additional funding lo development and operations

DProvide additional funding via the research and development budget

Answer : A

Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51

Question 2

Which is an example of industry disruption?

AA service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

BAn organization transitioned a large number of its services to a cloud provider to remain competitive In their market

CA mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

DA software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

Answer : D

A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38

Question 3

Which statement is CORRECT about risk management in digital organizations?

AAll the organization's slaveholders should contribute to risk assessment

BAll risk management efforts should focus on assets owned by the organization

CAll risk management should start by assessing the current state

DAll risks could cause harm to the organization if they are not managed

Answer : A

All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

Question 4

Which is the BEST description of the relationship between organization's products, services, and resources?

AAn organization's services ate based on the organization's products

BAn organization's products are required for the execution of an activity

CAn organization's resources are combinations of the organization's products

DAn organization's resources are combinations of the organization's services

Answer : B

An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12

Question 5

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

AMarket relevance

BOmnichannel delivery

CCustomer analytics

DCustomer feedback

Answer : B

Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17

Question 6

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

ASimple automation

BComplex automation

CIntelligent automation

DTechnology replacement modernization

Answer : A

Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

Question 7

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

AThe innovation is low cost

BThe innovation is essential for the a organization to survive

CThe innovation will deliver significant benefit for the organization

DThe innovation is low risk

Answer : C

The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for ''return on investment'' (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28

PeopleCert ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Practice Test