PeopleCert ITIL 4 DITS Exam Questions Instant Access

Question 1

How frequently should an organization generate and manage its strategy?

AOnce, and never again

BAnnually

CContinually

DEvery three months

Answer : C

Question 2

Which is NOT an essential consideration when developing a digital strategy?

AUnderstanding which systems will form die digital technology programme

BUnderstanding emerging technologies Hal could affect the organization

CUnderstanding how to identify potential opportunities

DUnderstanding the risks involved with digital opportunities

Answer : A

Question 3

An organization strategy requires them to continually maintain market relevance.

Which approach is the MOST relevant to achieve this objective?

ACustomer 360

BDigital transformation

CEmployee 360

DPESTLE analysis

Answer : B

Question 4

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.

Which factor is the MOST relevant to consider in this situation?

AService provider staff have many skills and can support a range of different technologies

BGovernment policies for using secure IT systems change regularly and will affect the IT services

CService provider value streams for creating new IT services are too complex and outdated

DService provider policies for reusing and removing IT equipment are maintained and audited

Answer : B

Question 5

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

ASimple automation

BComplex automation

CIntelligent automation

DTechnology replacement modernization

Answer : A

Question 6

Which is the BEST description of the relationship between organization's products, services, and resources?

AAn organization's services ate based on the organization's products

BAn organization's products are required for the execution of an activity

CAn organization's resources are combinations of the organization's products

DAn organization's resources are combinations of the organization's services

Answer : B

Question 7

A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.

Which risk attitude is this an example of?

ARisk-averse

BRisk-seeking

CRisk-tolerant

DRisk-neutral

Answer : B

PeopleCert ITIL 4 Leader: Digital & IT Strategy ITIL 4 DITS Exam Questions