PeopleCert ITIL-4-DITS Exam Practice Test Instant Access

Question 1

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

AManagement of threats and opportunities

BImproved use of automation

CManagement of staff skills and competence

DLinked processes and practices to value creation

Answer : C

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69

Question 2

Which statement about metrics is CORRECT?

ALeading metrics ate difficult to measure, but easy to Influence

BLagging metrics are easy to measure and to influence

CLegging metrics report what has been achieved

DLagging metrics predict what a is likely to happen in the future

Answer : C

Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84

Question 3

An organization strategy requires them to continually maintain market relevance.

Which approach is the MOST relevant to achieve this objective?

ACustomer 360

BDigital transformation

CEmployee 360

DPESTLE analysis

Answer : B

Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5

Question 4

Which statement is CORRECT about risk management in digital organizations?

AAll the organization's slaveholders should contribute to risk assessment

BAll risk management efforts should focus on assets owned by the organization

CAll risk management should start by assessing the current state

DAll risks could cause harm to the organization if they are not managed

Answer : A

All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

Question 5

Which is the BEST description of the relationship between organization's products, services, and resources?

AAn organization's services ate based on the organization's products

BAn organization's products are required for the execution of an activity

CAn organization's resources are combinations of the organization's products

DAn organization's resources are combinations of the organization's services

Answer : B

An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12

Question 6

Which is a leadership skill that relates to having a digital mindset?

ALooking at the potential of new tools to meet customer needs

BSharing success stories frequently to motivate others

CBulking a rapport with regulators and government officials

DMeasuring the success of strategic digital initiatives

Answer : A

Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customer-centric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26

Question 7

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

ASimple automation

BComplex automation

CIntelligent automation

DTechnology replacement modernization

Answer : A

Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

PeopleCert ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Practice Test