PeopleCert ITIL 4 Leader: Digital & IT Strategy ITIL 4 DITS Exam Questions

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:

* The value streams for creating and maintaining digital services are clearly defined

* There is a need to improve how automation is used to create digital services

* The organization's attitude to risk does not match their digital strategy

Which other area should be assessed?

An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.

Which term BEST describes this process?

How frequently should an organization generate and manage its strategy?

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

What should leaders of digital organizations focus on when educating shareholders about changes in strategy?

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.

Which characteristic should they focus on to achieve this?

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.

Which parallel operating model is appropriate for this situation?