PeopleCert ITIL 4 DITS Exam Questions Instant Access

Question 1

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

AThe innovation is low cost

BThe innovation is essential for the a organization to survive

CThe innovation will deliver significant benefit for the organization

DThe innovation is low risk

Answer : C

Question 2

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.

Which concept BEST explains the focus of this review?

AFunding mix

BOperating expenditure

CCapital expenditure

DFreemium models

Answer : A

Question 3

Which describes an aspect of IT strategy?

AAn understanding of how the IT department enables the business to achieve its strategic goals

BA strategy to re-launch existing products and services using digital technology

CA business strategy that relies on digital technology to achieve its goals and purpose

DA strategic plan to automate internal activities or replace outdated technology

Answer : A

Question 4

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

AEcosystem disruption supported by operational excellence

BMarket relevance supported by ecosystem disruption

CCustomer and market relevance supported by operational excellence

DOperational excellence supported by customer and market relevance

Answer : C

Question 5

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

AFocus the strategy entirely on the operational excellence, because this is the defined objective

BCreate a separate strategy for achieving operational excellence and another one for achieving customer and market relevance

CCreate a balanced strategy addressing operational excellence, and customer and market relevance

DFocus the strategy on customer and market relevance, and operational excellence will naturally improve

Answer : C

Question 6

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

AThe Chief Digital Officer should define and implement the programme

BA digital task force should be appointed to define and Implement me programme

Cindividual initiatives should be defined and implemented separately

DThe organization's governing body should define and implement the programme

Answer : B

Question 7

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.

Which is the BEST approach to pricing and charging for the services in the new market?

AAdopt a short-term Increase in the pricing and margins

BAdjust competitive prices for the market and competition

CEnsure service costs are clear to the consumers to help regulate prices

DEstablish long-term contracts with fixed prices to help secure future Income

Answer : B

PeopleCert ITIL 4 Leader: Digital & IT Strategy ITIL 4 DITS Exam Questions