PeopleCert ITIL 4 DITS Exam Questions Instant Access

Question 1

An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.

Which term BEST describes this process?

AEcosystem disruption

BIndustry disruption

CMarket relevance

DExternal focus

Answer : B

Question 2

Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?

APlan the transformation as a series of minor incremental improvements

BPlan a large-scale transformation, which will define the strategy

CFollow the guidance of a best practice digital transformation framework

DDefine a digital strategy first, then base the transformation planning on it

Answer : D

Question 3

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:

* The value streams for creating and maintaining digital services are clearly defined

* There is a need to improve how automation is used to create digital services

* The organization's attitude to risk does not match their digital strategy

Which other area should be assessed?

AThe organization's approach to responding to threats

BThe business case for organizational transformation

CThe policies and practices for staff development and learning

DThe activities and processes used for managing services

Answer : C

Question 4

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

AFocus the strategy entirely on the operational excellence, because this is the defined objective

BCreate a separate strategy for achieving operational excellence and another one for achieving customer and market relevance

CCreate a balanced strategy addressing operational excellence, and customer and market relevance

DFocus the strategy on customer and market relevance, and operational excellence will naturally improve

Answer : C

Question 5

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

ACannibalism

BErosion

CConcurrence

Dsynergism

Answer : D

Question 6

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.

Which question BEST supports this objective?

AHow can we reduce costs?

BHow can we improve operational efficiencies?

CHow do we get to where we want to be?

DWhat markets do we serve?

Answer : D

Question 7

A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.

Which risk attitude is this an example of?

ARisk-averse

BRisk-seeking

CRisk-tolerant

DRisk-neutral

Answer : B

PeopleCert ITIL 4 Leader: Digital & IT Strategy ITIL 4 DITS Exam Questions