PeopleCert ITIL 4 DITS Exam Questions Instant Access

Question 1

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

AMarket relevance

BOmnichannel delivery

CCustomer analytics

DCustomer feedback

Answer : B

Question 2

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

ADis risk

BEngagement risk

CCyber security risk

Dinnovation risk

Answer : C

Question 3

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

ACreate one single business case that provides justification for all three initiatives

BCreate one business case for the technology upgrade, and another for the remaining Initiatives

CCreate three different business cases providing justification for each Initiative

DCreate one business case for the organizational change, and another for the remaining Initiatives

Answer : C

Question 4

Which statement about metrics is CORRECT?

ALeading metrics ate difficult to measure, but easy to Influence

BLagging metrics are easy to measure and to influence

CLegging metrics report what has been achieved

DLagging metrics predict what a is likely to happen in the future

Answer : C

Question 5

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

AEcosystem disruption supported by operational excellence

BMarket relevance supported by ecosystem disruption

CCustomer and market relevance supported by operational excellence

DOperational excellence supported by customer and market relevance

Answer : C

Question 6

An organization has to change its way of working to support a completely new way of creating its services.

What is this an example of?

AInnovation

BOperational technology

CEcosystem disruption

DIncremental transformation

Answer : A

Question 7

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.

Which concept BEST explains the focus of this review?

AFunding mix

BOperating expenditure

CCapital expenditure

DFreemium models

Answer : A

PeopleCert ITIL 4 Leader: Digital & IT Strategy ITIL 4 DITS Exam Questions