PeopleCert ITIL-4-DITS Exam Questions Instant Access

Question 1

How frequently should an organization generate and manage its strategy?

AOnce, and never again

BAnnually

CContinually

DEvery three months

Answer : C

Question 2

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.

Which factor is the MOST relevant to consider in this situation?

AService provider staff have many skills and can support a range of different technologies

BGovernment policies for using secure IT systems change regularly and will affect the IT services

CService provider value streams for creating new IT services are too complex and outdated

DService provider policies for reusing and removing IT equipment are maintained and audited

Answer : B

Question 3

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.

Which aspect of the service value system is the organization reviewing?

AValue

BGovernance

COpportunity

DPractices

Answer : A

Question 4

Which statement about metrics is CORRECT?

ALeading metrics ate difficult to measure, but easy to Influence

BLagging metrics are easy to measure and to influence

CLegging metrics report what has been achieved

DLagging metrics predict what a is likely to happen in the future

Answer : C

Question 5

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

ACreate one single business case that provides justification for all three initiatives

BCreate one business case for the technology upgrade, and another for the remaining Initiatives

CCreate three different business cases providing justification for each Initiative

DCreate one business case for the organizational change, and another for the remaining Initiatives

Answer : C

Question 6

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

AThe Chief Digital Officer should define and implement the programme

BA digital task force should be appointed to define and Implement me programme

Cindividual initiatives should be defined and implemented separately

DThe organization's governing body should define and implement the programme

Answer : B

Question 7

An organization is planning to provide existing services to a new market. The demand for the organization's services in the market is high and the potential customers have a good understanding of the value that can be created with the services. However, the new market has specific and strict regulations on how customer data must be handled.

Which is the BEST strategy to meet the demand in this market?

AIncrease the amount of equipment, people, and other resources to deliver the services to the new market

BCreate new business and operating models to address the specific requirements of the new market

CReplace the existing services or products with new or updated services or products for the new market

DCopy the current operating model and adapt it to meet the additional regulations for the new market

Answer : B

PeopleCert ITIL 4 Leader: Digital & IT Strategy ITIL-4-DITS Exam Questions