PeopleCert ITIL-4-DITS Exam Practice Test Instant Access

Question 1

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

AManagement of threats and opportunities

BImproved use of automation

CManagement of staff skills and competence

DLinked processes and practices to value creation

Answer : C

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69

Question 2

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

ADigital positioning

BOrganizational disruption

CDigital transformation

DOperational technology

Answer : C

Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5

Question 3

Which is an example of industry disruption?

AA service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

BAn organization transitioned a large number of its services to a cloud provider to remain competitive In their market

CA mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

DA software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

Answer : D

A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38

Question 4

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

ADeliver compulsory strategic awareness sessions regularly

BEnsure there is one common communication channel for the strategy

CUtilize metrics to ensure stall comply with the strategy

DTallor strategic communications to the stakeholders preferences

Answer : D

Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11

Question 5

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.

Which approach is the CIO using to support the programme?

AEncouraging digital technology opportunities

BEstablishing a mantel intelligence culture

CGiving employees time for training and development

DWorking with workflow and talent management

Answer : A

Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26

Question 6

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

ADis risk

BEngagement risk

CCyber security risk

Dinnovation risk

Answer : C

Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61

Question 7

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

AThe innovation is low cost

BThe innovation is essential for the a organization to survive

CThe innovation will deliver significant benefit for the organization

DThe innovation is low risk

Answer : C

The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for ''return on investment'' (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28

PeopleCert ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Practice Test