PeopleCert ITIL-4-DITS Exam Practice Test Instant Access

Question 1

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

AFocus the strategy entirely on the operational excellence, because this is the defined objective

BCreate a separate strategy for achieving operational excellence and another one for achieving customer and market relevance

CCreate a balanced strategy addressing operational excellence, and customer and market relevance

DFocus the strategy on customer and market relevance, and operational excellence will naturally improve

Answer : C

Question 2

Which is the BEST description of digital business?

AUsing information systems to store, retrieve, transmit, and manipulate digital data

BUsing processes that transform something from analogue to digital format

CUsing digital technology to control physical devices

DUsing digital technology as a basis for conducting an organization's activities

Answer : D

Question 3

Which is NOT an essential consideration when developing a digital strategy?

AUnderstanding which systems will form die digital technology programme

BUnderstanding emerging technologies Hal could affect the organization

CUnderstanding how to identify potential opportunities

DUnderstanding the risks involved with digital opportunities

Answer : A

Question 4

A service provider that has grown rapidly in the social media market wants to increase its competitive advantage by launching new functionality for its services. However, there are concerns that the technology the service provider plans to use is unreliable and causes service outages. The service provider is convinced that the new functionality will be popular and has decided to launch the changes despite the technical concerns.

Which risk attitude is this an example of?

ARisk-averse

BRisk-seeking

CRisk-tolerant

DRisk-neutral

Answer : B

Question 5

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.

Which aspect of the service value system is the organization reviewing?

AValue

BGovernance

COpportunity

DPractices

Answer : A

Question 6

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

ACannibalism

BErosion

CConcurrence

Dsynergism

Answer : D

Question 7

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.

Which question BEST supports this objective?

AHow can we reduce costs?

BHow can we improve operational efficiencies?

CHow do we get to where we want to be?

DWhat markets do we serve?

Answer : D

PeopleCert ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Practice Test