PeopleCert ITIL-4-Foundation ITIL 4 Foundation ITIL 4 Exam Practice Test

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Total 503 questions

Question 1

Which dimension of service management considers how activities are coordinated?



Answer : D

Question 2

Which service request management decisions require that policies are established'?



Answer : B

Question 3

Which practice helps to ensure that the services delivered to customers are aligned with their needs?



Answer : D

Question 4

Identity the missing word in the following sentence

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p\. and the CIs that support them, is available when and where it is needed



Answer : D

Question 5

Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?



Answer : D

Question 6

Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?



Answer : B

Question 7

Which practice recommends the use of event-based surveys to gather feedback from customers?



Answer : A

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Total 503 questions