PeopleCert ITIL 4 Practitioner: Release Management ITIL 4 Practitioner Release Management Exam Questions

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Question 1

[RM 4: How information and technology enable the practice]

During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

AInclude release of the required updates in the incident resolution activities

BEnsure that required updates are enforced as part of the ongoing operations and maintenance

CInclude release of the required updates in the request fulfilment activities

DEnsure that required updates are included in the release of the new services

Answer : B