PeopleCert ITIL-4-Practitioner-Release-Management Exam Practice Test Instant Access

Question 1

[RM 2: The processes of the practice]

What is a description of a release?

AA set of new service features that will benefit users

BThe repeated building and testing of code leading to deployment

CAll updated service versions that are mandatory for users

DThe guidelines for collating two or more changes

Answer : A

Question 2

[RM 2: The processes of the practice]

An organization's project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

AIntroduce proactive communication channels for the service provider to make release management processes more efficient

BReview current release models, create additional models where appropriate, and automate where possible

CEnsure that release management key metrics are integrated with metrics relating to deployment management and change enablement

DAutomate the release management activities together with development activities

Answer : B

Question 3

[RM 1: The purpose of the practice]

A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

AThe release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.

BThe release management practice will ensure that new service features are available to the service operations team to reduce business losses.

CThe release management practice will ensure the quick use of improved services after new service features have been made available.

DThe release management practice will ensure that new service features are available to users to mitigate the service provider's risks.

Answer : C

Question 4

[RM 2: The processes of the practice]

Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

ARelease management approach review and development

BRelease model review and development

CProduct architecture and service relationship analysis

DRelease execution

Answer : B

Question 5

[RM 4: How information and technology enable the practice]

A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?

AA 'pull' approach

BA 'push' approach

CContinuous delivery

DContinuous integration

Answer : B

Question 6

[RM 1: The purpose of the practice]

A release manager has noticed that the organization has many standardized services provided to international organizations. Which aspect of release management will this situation directly affect?

AThe release plans

BContinuous integration

CContinuous delivery

DThe release models

Answer : D

Question 7

[RM 4: How information and technology enable the practice]

During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

AInclude release of the required updates in the incident resolution activities

BEnsure that required updates are enforced as part of the ongoing operations and maintenance

CInclude release of the required updates in the request fulfilment activities

DEnsure that required updates are included in the release of the new services

Answer : B

PeopleCert ITIL 4 Practitioner: Release Management ITIL-4-Practitioner-Release-Management Exam Practice Test