PeopleCert ITIL-4-Practitioner-Release-Management Exam Practice Test Instant Access

Question 1

[RM 2: The processes of the practice]

An organization's project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

AIntroduce proactive communication channels for the service provider to make release management processes more efficient

BReview current release models, create additional models where appropriate, and automate where possible

CEnsure that release management key metrics are integrated with metrics relating to deployment management and change enablement

DAutomate the release management activities together with development activities

Answer : B

Question 2

[RM 6: How ITIL capability model can help the practice]

An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?

ALevel 1

BLevel 2

CLevel 3

DLevel 4

Answer : B

Question 3

[RM 2: The processes of the practice]

Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

ARelease management approach review and development

BRelease model review and development

CProduct architecture and service relationship analysis

DRelease execution

Answer : B

Question 4

[RM 5: The role of the practice and suppliers in the practice]

What is MOST LIKELY to affect how significantly an organization's release management activities are dependent on partners and suppliers?

AThe knowledge level of the organization's users

BThe maturity of the release management practice

CThe amount of automation in the release management practice

DThe source of the organization's products and technology solutions

Answer : D

Question 5

[RM 3: The roles and competencies of the practice]

A retail organization is hiring a new release manager. The vacancy description indicates that successful candidates should have good knowledge of technologies and platforms used by the organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is important to the release management role?

AKnowledge of service management frameworks

BProject planning and coordination

CTechnical expertise

DUnderstanding of the organization's business

Answer : B

Question 6

[RM 2: The processes of the practice]

What is a description of a release?

AA set of new service features that will benefit users

BThe repeated building and testing of code leading to deployment

CAll updated service versions that are mandatory for users

DThe guidelines for collating two or more changes

Answer : A

Question 7

[RM 4: How information and technology enable the practice]

What automation tools should be used to help a release manager understand how the organization's services are related to one another?

AAnalysis and reporting tools

BWork planning and prioritization tools

CMonitoring and event management tools

DEnterprise architecture tools

Answer : D

PeopleCert ITIL 4 Practitioner: Release Management ITIL-4-Practitioner-Release-Management Exam Practice Test