PeopleCert ITIL-4-Practitioner-Release-Management Exam Practice Test Instant Access

Question 1

[RM 2: The processes of the practice]

An organization's project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

AIntroduce proactive communication channels for the service provider to make release management processes more efficient

BReview current release models, create additional models where appropriate, and automate where possible

CEnsure that release management key metrics are integrated with metrics relating to deployment management and change enablement

DAutomate the release management activities together with development activities

Answer : B

Question 2

[RM 7: How to apply ITIL guiding principles for the practice]

A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours. What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

AEnsure an excellent user experience

BReview the effectiveness of release models

COptimize the practice for the value streams

DDo not overcomplicate the practice

Answer : A

Question 3

[RM 4: How information and technology enable the practice]

During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

AInclude release of the required updates in the incident resolution activities

BEnsure that required updates are enforced as part of the ongoing operations and maintenance

CInclude release of the required updates in the request fulfilment activities

DEnsure that required updates are included in the release of the new services

Answer : B

Question 4

[RM 4: How information and technology enable the practice]

A service provider is receiving poor feedback from customers about releases of updates to a software product. A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

ACreating a 'to be' value stream map

BReflecting on the 'as is' value stream map

CIdentifying the scope of the value stream analysis

DIdentifying the workflow steps

Answer : B

Question 5

[RM 1: The purpose of the practice]

A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

AThe release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.

BThe release management practice will ensure that new service features are available to the service operations team to reduce business losses.

CThe release management practice will ensure the quick use of improved services after new service features have been made available.

DThe release management practice will ensure that new service features are available to users to mitigate the service provider's risks.

Answer : C

Question 6

[RM 2: The processes of the practice]

Which is a key input to the release planning and coordination process?

ADocumented findings on the success of a release

BUpdates to the continual improvement register

CDetails about the users who will be affected

DNotifications to stakeholders about the release status

Answer : C

Question 7

[RM 1: The purpose of the practice]

An organization invested in the development and adoption of a common approach to release management. Which metric will help the organization to understand if this initiative has been successful?

AAlignment of release management procedures between the organization and its suppliers

BThe percentage of releases that do not result in incidents

CThe satisfaction rating given by service consumers of individual releases

DThe number of releases that were implemented after the target implementation date

Answer : B

PeopleCert ITIL-4-Practitioner-Release-Management ITIL 4 Practitioner: Release Management Exam Practice Test