PeopleCert ITIL-4-Transition ITIL 4 Managing Professional Transition Exam Practice Test

An organization is designing a survey to assess the needs and expectations of its staff.

What is this an example of?

An organization is implementing new technology that will significantly improve how they interact with their customers.

Which term BEST describes this situation?

From the perspective of a service provider how does the digital product lifecycle start?

An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?

Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?

The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance

across the whole IT department.

Which of the following will BEST help to improve staff behaviour?

A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.

Which are effective controls that could improve compliance?

1. Modify the application to automatically add the current time and date when transaction is entered

2. Establish a communication plan to remind users of the importance of time and date on transactions

3. Develop a goals cascade so all staff know their role in achieving company goals

4. Create a report showing non-compliant records and take action to correct