PeopleCert ITIL-4-Transition Exam Questions Instant Access

Question 1

An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?

ACreate one value stream for the entire project, to enable and end-to-end, holistic vision of the service

BCreate separate value streams for practices, people, tools and suppliers, to ensure that 'four dimensions' are considered equally

CCreate separate value streams for every project phase, to ensure that each milestone is achieved in a Agile manner

DCreate one value stream for each team, to allow the teams to focus on their different objectives

Answer : A

Question 2

An organization has IT divisions distributed globally. As the organization has grown, it has become

difficult to align the activities of the IT divisions with the organization 's objectives

How can the organization ensure that all IT activities are aligned with the organization 's objectives?

APriories risk mitigation strategies in alignment with the organization 's risk appetite

BPut compliance controls in place to ensure that all centers of expertise are following the same practices

CCollect feedback from both organizational and IT leadership from each region

DEstablish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above

Answer : D

Question 3

When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

ACreate a clear picture of what is changing and why it is valuable

BDevelop a value stream map of the desired future changes

CCreate corrective action plans for staff who are resistant to the change

DCommunicate areas of waste that can be eliminated

Answer : A

Question 4

Which is a method for value-driven, data-driven and user-centered service design?

AStakeholder analysis

BBalanced scorecard

CDesign thinking

DThe MoSCoW method

Answer : C

Question 5

What is the expected outcome from using a service value chain?

AValue realization

BCustomer engagement

CService value streams

DThe application of practices

Answer : A

Question 6

Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

AValuable investments

BResilient operations

CFast development

DAssured conformance

Answer : B

Question 7

An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.

Which communication principle are they applying?

ACommunication is a two-way process

BWe are all communicating all the time

CTiming and frequency matter

DThere is no single method of communicating

Answer : D

PeopleCert ITIL 4 Managing Professional Transition ITIL-4-Transition Exam Questions