PeopleCert ITIL-4-Transition Exam Questions Instant Access

Question 1

Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?

AStart where you are

BProgress iteratively with feedback

COptimize and automate

DCollaborate and promote visibility

Answer : D

Question 2

From the perspective of a service provider how does the digital product lifecycle start?

AWith the onboard mg of customers

BWith the exploration of market opportunities

CWith the co creation of value

DWith the offboarding of customers

Answer : B

Question 3

Which statement is CORRECT when considering a transformation to high velocity IT?

AAll organizations benefit from high velocity

BHigh performance is usually part of the change

CHigh-velocity IT should be applied throughout the organization

DCustomer-facing systems should be excluded from the change

Answer : B

Question 4

An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?

AAn agile approach

BValue stream mapping

CWorkforce planning

DShift left

Answer : B

Question 5

A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.

Which is the BEST approach for validating service value?

APerform ad-hoc service reviews and produce reports of service outputs

BWork together to identify methods of checking service value and check that value propositions are still valid

CProduce service level reports and an analysis of the cost and risks of service delivery

DRegularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

Answer : D

Question 6

An organization is implementing new technology that will significantly improve how they interact with their customers.

Which term BEST describes this situation?

ADigital organization

BHigh velocity IT

CDigital transformation

DIT transformation

Answer : C

Question 7

An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?

ASite reliability engineering

BLean OK

CSafety culture

DDevOps

Answer : B

PeopleCert ITIL 4 Managing Professional Transition ITIL-4-Transition Exam Questions