PeopleCert ITIL-4-Transition ITIL 4 Managing Professional Transition Exam Practice Test

Page: 1 / 14
Total 61 questions
Question 1

An organization is reviewing the support of its IT services.

Which is an example of an 'outside in' approach?



Answer : B


Question 2

Which charging mechanism could cause the price of a service to change depending on the time of day?



Answer : D


Question 3

Which BEST describes the primary role of a governing body?



Answer : D


Question 4

Which is a purpose of the customer journey?



Answer : A


Question 5

When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?



Answer : A


Question 6

A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.

What should the service provider use to expand how users access support and improve the user experience?



Answer : A


Question 7

In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.

Which is the BEST approach for this new policy?



Answer : B


Page:    1 / 14   
Total 61 questions