A business analyst has been asked to investigate a problem. This investigation will provide input towards developing a business case. The business analyst wants to first understand the company's current business processes.
Which technique should the business analyst use?
Answer : D
Observation is a technique that involves watching how people perform their work in their natural environment. Observation can help the business analyst to understand the company's current business processes, identify pain points, and discover opportunities for improvement. Observation can also help to validate or verify the information obtained from other sources, such as interviews or documents.Reference: = PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline (2019), page 9; Business Analysis for Practitioners: A Practice Guide (2015), page 61.
How can a SWOT analysis help when deciding between several possible options to address a business problem?
A business analyst is preparing a requirements management plan and needs to define a method to deal with a complex project with stakeholders who find it difficult to articulate their needs. Which method would best minimize requirements risk?
Answer : A
Prototyping is a technique that involves creating a simplified or partial version of the solution to elicit feedback from the stakeholders. Prototyping can help the business analyst to deal with a complex project with stakeholders who find it difficult to articulate their needs by providing a visual and interactive representation of the solution. Prototyping can also help to reduce requirements risk by validating or verifying the requirements, identifying gaps or errors, and resolving ambiguities or conflicts.Reference: = PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline (2019), page 12; Business Analysis for Practitioners: A Practice Guide (2015), page 69.
The project team is working on test scripts to test a solution. Which source can be used for building tests of end-to-end business processes across business functions and systems?
A company wants to procure a tool to improve customer satisfaction and loyalty. Which of the following documents would provide basis for analyzing vendor products?
Answer : D
A survey is a technique to collect information, opinions, or feedback from a large number of stakeholders, such as customers or users. A survey can help to measure the current level of customer satisfaction and loyalty, and to identify the needs and expectations of the customers for the tool. A survey can provide a basis for analyzing vendor products by comparing their features, benefits, and costs with the customer requirements. The other options are not suitable for this purpose. A storyboard is a technique to visualize the user interface or user experience of a solution using sketches or mockups. A project charter is a document that authorizes the project and defines its objectives, scope, and stakeholders. A business case is a document that provides the justification for initiating a project based on its expected benefits, costs, and risks.Reference: PMI-PBA Examination Content Outline, page 11; PMI-PBA Reference List, page 1, BABOK Guide v3, page 50.
A business analyst conducts an initial review to define scope. The analysis includes the review of the business case, project goals, and objectives to obtain the necessary and required context. Based on that information, the business analyst determines that this is a large project with multiple interfaces which could cost the company money that was not initially included in the budget.
What characteristics of the project are needed to determine the approach so that the business analyst can validate whether they will
need to have a discussion about the budget?