Salesforce Essentials for New Lightning Experience Administrators ADX-201 Exam Questions

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Total 248 questions
Question 1

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers



Answer : B, C

Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. Reference: https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5


Question 2

Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title

of CEO is created, the contact's account record gets updated with the CEO's name.

Which feature should an administrator use to implement this request?



Answer : C

Process Builder is a tool that can be used to implement this request. Process Builder can create record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can create a flow that executes when a contact with a title of CEO is created and updates the contact's account record with the CEO's name. Reference: https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5


Question 3

An administrator Creates a custom text area field on the Account object and adds it to the service

team's page layout. The services team manager loves the addition of this field and wants it to appear

in the highlights panel so that the services reps can quickly find it when on the Account Page

How should the administrator accomplish this?



Answer : B

Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout. Reference: https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5


Question 4

Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure?

Choose 2 answers



Answer : C, D

Minimum password length and password complexity requirement are two settings that administrators can configure to increase the security of user passwords in Salesforce. They determine how long and how complex the passwords must be to meet the security standards. Password different than username and prevent common words are not valid settings in Salesforce, although they are good practices for creating strong passwords. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_password_policies.htm&type=5


Question 5

Users have noticed that when they click on a report in a dashboard to view the report details, the

values in the report are different from the values displayed on the dashboard.

What are the two reasons this is likely to occur?

Choose 2 answers



Answer : B, D

Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings. Reference: https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_reports/dashboards


Question 6

New leads need be routed to the correct Sales person based on the lead address.



Answer : B

Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new lead owners or other recipients. Reference: https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5


Question 7

Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the

dollar value found in the Contract Value Field.

What feature should an administrator use to meet this request?



Answer : B

Bucket column allows you to categorize report data into groups without creating a formula or custom field. You can create buckets for different ranges of values and assign labels to them.


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Total 248 questions