Salesforce ADX-201E Exam Questions Instant Access

Question 1

Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private.

How should the administrator meet this requirement?

AUpdate the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team.

BCreate a permission set with View All enabled on Accounts and assign it to the new users.

CCreate a new profile for the renewals team with View All permission enabled on Accounts and Opportunities.

DCreate a public group for the renewals team and create a criteria based sharing rule on Opportunities.

Answer : D

A public group is a grouping of users, roles, roles and subordinates, or other groups that can be used to share access to records or folders. A sharing rule is a rule that grants additional access to records based on certain criteria or ownership. In this case, the administrator should create a public group for the renewals team and create a criteria based sharing rule on opportunities that grants read-only access to the group for all closed won opportunities. This way, the renewals team can see all the opportunities that are eligible for renewal while keeping the account private. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5

Question 2

Select power users want the ability to make configuration changes to a specific custom object.

What tool should the administrator assign to the power users to enable this?

AView Setup and Configuration

BDelegated Administration

CSharing Rule

DModify All Data

Answer : B

Delegated Administration is a feature that allows administrators to delegate some administrative tasks to other users without giving them full access to Setup. Delegated administrators can manage users and assign permissions for specific custom objects, tabs, apps, and fields. This can help reduce the workload of the system administrator and empower power users to make configuration changes to a specific custom object

Question 3

An administrator has found a free app on the AppExchanged and would like to install it.

Which three items should the administrator take to consideration before installed he managed package?

Choose 3 answers

ACustom objects and custom fields used by the app count against the org's limits.

BManaged apps do not undergo a formal security review by Salesforce.

CApps may require certain Salesforce editions or features to be enabled.

DApps may require external, third-party web services to function properly.

EApps must be installed in production before the app can be installed in a sandbox.

Answer : A, C, D

Before installing a managed package from the AppExchange, the administrator should take into consideration several factors, such as:

Custom objects and custom fields used by the app count against the org's limits. The administrator should check how many custom objects and fields are available in their org and how many are used by the app.

Apps may require certain Salesforce editions or features to be enabled. The administrator should check the app's requirements and compatibility with their org's edition and features.

Apps may require external, third-party web services to function properly. The administrator should check if the app integrates with any external services and if they need to set up any authentication or configuration for them.

The other two options are incorrect because:

Managed apps do undergo a formal security review by Salesforce before they are listed on the AppExchange.

Apps can be installed in a sandbox before they are installed in production.

Question 4

DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.

Hour should the administrator track third-party financial advisors and the customers they work with?

ACreate a Hierarchical lookup on Account to track loan advisors' customers.

BSet up Contacts to Multiple Accounts for loan advisors.

CUse a B2B Account Model to track loan advisors' customers.

DUse a Hierarchical lookup on Contact to track loan advisors' customers,

Answer : B

Contacts to Multiple Accounts is a feature that allows administrators to relate a contact to multiple accounts without creating duplicate contacts for each account. This feature is useful for scenarios where a contact has business relationships with more than one account, such as consultants, brokers, or loan advisors. By setting up Contacts to Multiple Accounts for loan advisors at DreamHouse Realty, administrators can track which loan advisors work with which customers and which accounts without creating duplicate contacts for each account. Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts_overview.htm&type=5

Question 5

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

Which feature should administrator configure in order to improve the case management process?

AOmni-Channel

BEscalation Rules

CMacros

DKnowledge Component

Answer : A

Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.

Question 6

AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription.

How should an administrator ensure the data is captured properly?

ABuild a validation rule on the Opportunity object to require custom date fields based on the product(s) selected.

BConfigure formula fields to reflect the close date of the opportunity.

CCreate a new price book for service plans with term lengths.

DMake a validation rule on the Opportunity Product object to require custom date fields based on the product family.

Answer : D

A validation rule on the Opportunity Product object to require custom date fields based on the product family will ensure that the data is captured properly. A validation rule can check if the product family matches the service plan and if so, require the start and end date fields to be filled out. This way, AW Computing can capture the term length for each service plan sold. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

Question 7

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.

How should the administrator ensure this Is configured correctly?

AConfigure ore app per department and activate record pages for each app.

BCreate permission sets for each department and assign them to the backup team users.

CAdjust the profile of the backup users each day to align with the proper access they require.

DAllow the backup team users to update their own profile with Delegated Administration.

Answer : A

Configure one app per department and activate record pages for each app is how the administrator should ensure this is configured correctly. An app is a collection of items that work together to serve a particular function for a group of users. An app can include items such as tabs, objects, reports, dashboards, and record pages. A record page is a type of Lightning page that displays details about a specific record. A record page can be customized using Lightning App Builder and activated for different apps, profiles, or record types. By configuring one app per department and activating record pages for each app, the administrator can ensure that the backup team users can view records in a way that makes sense for each department depending on which app they are using.

Salesforce Essentials for New Lightning Experience Administrators - Extended ADX-201E Exam Questions