Salesforce ADX-271 Exam Questions Instant Access

Question 1

What does a system administrator need to do when creating Experience Cloud users?

AAdd user to an account as a contact record.

BAdd user to an account as a user record.

CClick the 'Log In to Site as User'' button.

DAssign Partner Community Plus license to the user.

Answer : A

To create Experience Cloud users, you need to add them to an account as contact records. Then, you can enable them as Experience Cloud users and assign them a user license and profile.

Question 2

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

ARetail managers need to be put in the executive role in the Role Hierarchy.

BRetail managers need to be given Super User access.

CA Sharing Rule needs to be created.

DA Sharing Set needs to be created.

Answer : B

Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.

Question 3

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals?

Choose 2 answers

AIndustry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

BInsurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

CIndustry-specific templates are available today but not Lightning Bolt solutions.

DIndustry-specific templates as well as Lightning Bolt solutions are available today.

Answer : B, D

When selecting a template for your sites and portals, you need to keep in mind some points, such as:

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This template is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.

Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include templates, themes, flows, apps, and components.

Question 4

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.

What are the three key features of Metadata API?

Metadata API might require manual migration for changes that involve unsupported settings and features.

AMetadata API is ideal when multiple work streams are involved.

BMetadata API can be used programmatically as well as declaratively.

CMetadata API is ideal for when the changes are complex.

DMetadata API supports migrating all Communicates settings and features.

Answer : A, B, C

Three key features of Metadata API are A, B, and C. Metadata API is an API that allows you to retrieve, deploy, create, update, or delete customization information in your Salesforce org, such as custom objects, fields, tabs, or pages. Metadata API is ideal when multiple work streams are involved, because it allows you to manage changes across different environments and teams. Metadata API can be used programmatically as well as declaratively, because it supports both code-based tools and point-and-click tools for working with metadata. Metadata API is ideal for when the changes are complex, because it allows you to handle fine-grained customizations and dependencies.

Question 5

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

What could be the cause of the error?

AAccounts with active Experience Cloud users cannot be merged with another account.

BThe user trying to merge the accounts does not have the Merge Portal Roles permission.

CThe user trying to merge the accounts does not have the System Administrator profile.

DAccounts used in an External Account Hierarchy cannot be merged with another account.

Answer : D

The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchy is a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner's organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an External Account Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.

Question 6

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.

What should the administrator use to configure the chat functionality?

AExperience Builder and Chatter

BService Console and Service Channel

CChat Agent Guided Setup Flow and Service Console

DService Channel and Chatter

Answer : C

To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.

Question 7

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).

What should CK consider during the go-live phase to prevent usability issues?

ACK should provision and activate CDN in those regions where traffic is high.

BCK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

CCK should provision and activate CDN in those regions where traffic is low

DCK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

Answer : A

To prevent usability issues, CK should provision and activate CDN in those regions where traffic is high. A CDN is a network of servers that delivers cached static content from websites to users based on the geographic location of the user. By provisioning and activating CDN in high-traffic regions, CK can improve the performance and availability of their public site for their users.

Salesforce Create and Manage Experience Cloud Sites ADX-271 Exam Questions