Salesforce ADX-271 Exam Practice Test Instant Access

Question 1

Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.

Which step is required to set up a topic catalog?

ACreate at least one subtopic and add the More Topic ink link when editing the navigation menu.

BCreate at least one topic along with its subtopic.

CEnable Topic Hierarchy and create at least one topic with two subtopics.

DCreate at least one topic and add the More Topics,,,, ;link editing the navigation menu.

Answer : C

To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.

Question 2

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.

What could be the possible issue here?

AThe manager has been given the Manage Profiles and Permission Sets permission.

BThe manager has been given the Manage Customer Users permission.

CThe manager has been given the Manage User permission.

DThe manager has been given the Manage External Users permission.

Answer : C

This permission allows the manager to create, edit, and delete all users in the org, including internal users. This permission overrides the sharing settings and role hierarchy that normally restrict access to user records.To limit the manager's access to only community users, the manager should be given the Manage External Users permission instead2

Question 3

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.

OR's Management team has decided to remove all the spammers' posts and comments from the Experience Cloud site.

What should the Experience Cloud consultant recommend to remove them?

AUtilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.

BSubmit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

CExperience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.

DEnable Experience Cloud Einstein features to remove all the spammers' posts and comments as a background action.

Answer : A

To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.

Question 4

Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

ARetail managers need to be given super User access.

BRetail managers needs to be put in the execute role in the Role Hierarchy

CA Sharing Set needs to be created.

DA sharing Rule needs t be created.

Answer : A

Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.

Question 5

Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.

Which user license should be recommended for CK's employees to access Experience Cloud sites?

ASalesforce Authenticated Site

BSalesforce Unlimited

CCustomer Community

DPlatform Portal

Answer : B

To access Experience Cloud sites, CK's employees should use the Salesforce Unlimited user license. This license allows employees to access Salesforce and Experience Cloud sites with the same login and credentials. It also provides unlimited custom objects, tabs, and apps, as well as enhanced storage and support. The Salesforce Unlimited user license is the most comprehensive and flexible license for Salesforce users.

Question 6

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

ACreate a peer-to-peer forum using Self Service template.

BCreate a self service community using Customer Service template.

CCreate a smart queue router using Service Cloud template.

DCreate virtual support agents using Chat Bot template.

Answer : B

This option allows UMS to reduce the call volume by providing customers with self-service options, such as knowledge articles, FAQs, case management, chat, and feedback.The Customer Service template is designed for this purpose and offers a responsive and customizable layout2

Question 7

What does a system administrator need to do when creating Experience Cloud users?

AAdd user to an account as a contact record.

BAdd user to an account as a user record.

CClick the 'Log In to Site as User'' button.

DAssign Partner Community Plus license to the user.

Answer : A

To create Experience Cloud users, you need to add them to an account as contact records. Then, you can enable them as Experience Cloud users and assign them a user license and profile.

Salesforce ADX-271 Create and Manage Experience Cloud Sites Exam Practice Test