Salesforce ANC-201 Exam Questions Instant Access

Question 1

A versioning feature allows CRM Analytics users to be added as Publishers and make changes separately while a 'Live' version is still being used by other users. Once the changes are complete, the user can then set their updated version as the Live version.

Which CRM Analytics item is this leveraged for?

AApp

BDataset

Cgoats

Answer : A

In CRM Analytics, the versioning feature described is typically leveraged for Apps. This feature allows:

Parallel Development: Users can work on changes in a separate version without affecting the live version being accessed by others.

Controlled Publishing: Once changes are finalized, the user can then promote their version to be the new live version, ensuring seamless updates without disrupting ongoing usage.

Collaborative Workflows: Facilitates teamwork by allowing multiple users to propose and test changes in a controlled environment before making those changes live.

This approach ensures that CRM Analytics apps remain dynamic and can evolve over time while maintaining stability and continuity for end-users.

Question 2

Universal Containers has a well-defined role hierarchy in Salesforce where everyone is assigned to an appropriate node. The accounts within their instance are categorized by their demography.

An individual sales rep should be able to view all accounts that they own. In addition, sales reps should be able to see any accounts where the value of the account demography matches the demography defined on their user record. A user could have more than one demography defined on their user record.

To meet this requirement, the CRM Analytics consultant has set up a security predicate of the existing 'Account' dataset as follows:

This, however, does not seem to be working as expected.

What is causing the issue?

AThe Sales Rep is not provided access permission on custom field Demographic__c on the User object.

BThe security predicate needs to be updated as 'Ownerld' == 'sUser.id'' || 'Demography' = '$User.Demographic__c'.

CThe Analytics Security User is not provided access permission on custom field Demographic_c on the User object.

Answer : A

The issue with the security predicate not functioning as expected likely stems from a permissions issue related to the custom field Demographic__c on the User object. Here's a detailed explanation:

Field-Level Security: If the sales reps do not have access to the Demographic__c field, the security predicate which references this field cannot execute properly as the system cannot evaluate the predicate without accessing the field.

Permission Settings: Ensuring that the sales reps have the necessary permissions to view and use the Demographic__c field is crucial for the security predicate to function correctly.

Data Visibility: The security model in CRM Analytics relies heavily on the underlying data permissions in Salesforce. If these permissions are not correctly configured, the expected data visibility through CRM Analytics will not be achieved.

Question 3

Cloud Kicks (CK) has a dashboard that is still showing 10 former account managers. CK has since expanded, and some have moved from their former roles. CK wants the dashboard to reflect current account managers and stay up to date as new team members join.

How should the CRM Analytics developer accomplish this?

AUse a Repeater Widget that updates automatically as the data flows through the system.

BCreate @ Watchlist and when the number of account manager updates, update the dashboard to reflect the same.

CBuild a report and get notified when a new account manager joins, and then edit the dashboard to add the account manager.

Answer : A

The Repeater Widget in CRM Analytics allows dynamic updates to be reflected on the dashboard automatically as data flows are updated. This means that as new account managers join or existing account managers change roles, the data in the widget will automatically reflect the latest information without manual updates. This is the most efficient way to keep the dashboard up-to-date with the current list of account managers.

Question 4

A CRM Analytics consultant wants to move a dataflow to a recipe in order to use aggregation nodes. To do so, they use the Dataflow to Recipe convertor and the recipe runs successfully.

However, they are unable to see the aggregated data in the dataset.

What is causing the issue?

AThe recipe has to be turned off and only the dataflow should run.

BThe dataflow has to be turned off and only the recipe should run.

CThe convertor has created a new dataset with a new ID.

Answer : C

Question 5

A company realizes it has a lot of rich information around its cases, but unfortunately, most of this is unstructured/textual dat

a. The company is exploring how to include some of this information in its case prioritization.

Which option within CRM Analytics should a consultant leverage?

ABucket transformation in Recipes

BCluster transformation in Recipes

CDetect Sentiment transformation in Recipes

Answer : C

For a company with a wealth of unstructured textual data in their cases, the 'Detect Sentiment' transformation within CRM Analytics Recipes is a crucial tool. This transformation analyzes the sentiment of the text data---whether it's positive, neutral, or negative---and this insight can be highly valuable in case prioritization processes. Here's why this transformation is useful:

Insight into Customer Sentiments: By detecting sentiment, the company can prioritize cases based on the urgency and emotional tone expressed in the text, which might indicate customer dissatisfaction or urgency.

Automation and Efficiency: Automatically categorizing cases based on sentiment can streamline workflows and ensure that critical cases are handled promptly.

Enhanced Customer Service: Responding to negative sentiments swiftly can improve customer satisfaction and potentially mitigate issues before they escalate.

Question 6

Which capability can a consultant use if ''Deploy without connecting to a Salesforce Object'' is selected while deploying the model?

AEinstein Predictions Component score

BPredict Function in Salesforce flows

CNo-Code Writeback to SFDC objects

Answer : B

When deploying a model with the option 'Deploy without connecting to a Salesforce Object', the suitable capabilities include:

Use of Predict Function in Salesforce Flows: This capability allows the deployed model to be used within Salesforce Flow as a predictive tool, enabling automation flows to include predictions without directly writing back to Salesforce objects.

Flexibility in Application: This method provides flexibility in how predictions are utilized across various Salesforce processes and workflows, without the need for direct data manipulation within Salesforce objects.

Enhanced Workflow Integration: By integrating predictive insights directly into flows, organizations can automate decision-making processes, enhance user interactions, and streamline operations based on predictive outcomes.

This setup aligns with Salesforce's best practices for leveraging CRM Analytics to enhance operational efficiency and decision accuracy across different business functions.

Question 7

CRM Analytics users at Cloud Kicks are granted access to an app with specific dashboards. When trying to download a specific widget, they are unable to do so.

What is causing the issue?

AThe users have access to the dashboard but not the dataset.

BThe dashboard has been created for internal use and the users have a view only license.

CThe permission set for the users Is missing the download data permission.

Answer : C

As in the previous question, the issue is related to permissions. Users can be granted access to dashboards and apps, but if their permission set does not explicitly allow the 'Download Data' action, they will not be able to download the widget data. This is a common issue encountered when users have restricted permissions, especially in environments where security and data access are tightly controlled.

Salesforce Building Lenses, Dashboards, and Apps in CRM Analytics ANC-201 Exam Questions