Salesforce Order Management Administrator Accredited Professional AP-219 Exam Questions

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Total 111 questions
Question 1

Order Allocation should work on Order Items in which status?



Answer : D

Order Allocation should work onOrder Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm&type=5


Question 2

Where can an administrator find the Billing Customer Name as it relates to an Order Summary?



Answer : B


Question 3

How can a user view the information exchanged betweenthe payment platform and the external payment gateways?



Answer : D

The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A PaymentGateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of thepayment transactions, such as the request and response payloads, status codes, timestamps, etc. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log.htm&type=5https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5


Question 4

An admin is observing a flow and needs to watch all of the variables changing as

the process executes, but nothing like this is being displayed. What did the developer forget to enable?



Answer : B


Question 5

Which three steps should an administrator take to set up a mock payment gateway in a new org?



Answer : A, B, C

To set up a mock payment gateway in a new org, an administrator shouldtake the following steps:

Create a Payment Provider: This is a custom metadata type that defines the configuration and behavior of a payment gateway. A payment provider specifies the name, type, class, and endpoint of the payment gateway.

Create a Named Credential: This is a Salesforce feature that securely stores authentication information for connecting to external services. A named credential specifies the URL, identity type, authentication protocol, and certificate of the payment gateway.

Create a Payment Gateway: This is a custom object that represents an instance of a payment provider. A payment gateway references a payment provider and a named credential, and defines additional settings such as currency, mode, and timeout. Reference:Salesforce Payments and Order Management, [Named Credentials]


Question 6

Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?



Answer : A, D, E

Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:

Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from thesame location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.

Return Order. A Return Order is a record that represents a return requestfor an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.

Change Order. A Change Order is a record that represents achange request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.

Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5


Question 7

What does a summary object represent?



Answer : A

A summary object represents a dynamic view ofunderlying data. A summary object is a type of object that aggregates data from related records and displays it in a single record. For example, an Order Summary object represents the financial summary of an order that is received from an external system,such as B2C Commerce or B2B Commerce. An Order Summary object aggregates data from related Order Item Summary records and displays it in fields such as total amount, tax amount, discount amount, etc. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5


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