Salesforce ARC-801 Exam Practice Test Instant Access

Question 1

Universal Containers (UC) is an international company with activities m Europe and the U.S. UC has two separate Salesforce orgs, one for each region. Quotes are built m different legacy systems, depending on their country. Orders are processed centrally by the back-office team with an ERP. Customer information is saved m both legacy systems and the ERP. The analyst team complains about the inconsistency of customer data between different systems and the lack of connection between a single piece of customer data across all of the systems.

Which approach would make it possible to set up this single source of truth and ensure scalability for orders?

AUse MuleSoft Anypoint Platform as the single point of data orchestration across the different systems and Salesforce environments.

BMap all of the points of data with a different ETl tool for each Salesforce environment and drive synchronisation from Salesforce to the other systems.

CUse each Salesforce org as its own system of record (SOP.) and use Salesforce Connect to synchronise the two Salesforce orgs.

DMap all of the points of data within a custom data manager and drive synchronization between the different systems with a point-to-point approach.

Answer : A

Question 2

Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.

UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.

What should a Solution Architect consider m a potential solution?

ALightning Web Components Calendar Module

BAppointment-Assistant Self Service Scheduling

CSalesforce Scheduler

DStandard Salesforce Asset Calendar

Answer : B

Question 3

Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectations and expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.

The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.

What is the appropriate next step 'or the Solution Architect?

APropose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.

BPropose a set of high-level design options with architecture diagrams depicting the potential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.

CRecommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while the
Solution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

DRecommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

Answer : D

Question 4

Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.

What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

ACreate a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.

BSend test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.

CIt's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.

DCreate a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

Answer : D

Question 5

Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.

Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?

Choose 2 answers

AThe connector lets you sync simple products with a flat price.

BThe connector does not support syncing complex CPQ bundles.

CDiscount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic

DThe connector is a two-way sync for product and pricing logic.

Answer : A, B

Question 6

Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team has completed the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.

Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?

AConvey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.

BInclude it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.

CConvey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.

DAdd the request as a new user story to the product backlog, and further schedule a meeting for prioritization and grooming.

Answer : D

Question 7

Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.

Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?

Choose 3 answers

AUse an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.

BMigrate archived data to Heroku and active and semi-active data to Salesforce.

CMigrate all complaint records m the Case object to provide a 360-degree customer view.

DUse Deferred Sharing Calculations to avoid record sharing calculations during data migration.

EUse an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

Answer : B, D, E

Salesforce ARC-801 Design and Implement B2B Multi-Cloud Solutions Exam Practice Test

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