Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam Questions Instant Access

Question 1

A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design

Thinking methodology.

Which next step should the designer recommend to assist with prioritization?

ASurvey users and prioritize building their most desired features.

BAnalyze the feature feasibility and let technology drive future designs.

CTest for desirability and refine ideas based on feasibility

Answer : C

In the Design Thinking process, testing for desirability ensures that ideas meet user needs and preferences. Refining these ideas based on feasibility takes into account the practical aspects of implementation, ensuring that the prioritized opportunities are both desirable to users and achievable by the team.

Question 2

Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.

Which types of outcomes should result from a Consequence Scanning workshop"?

AIssues to act on, influence, or monitor

BIssues to stop, start, or continue

CIssues to accept, object., or withhold

Answer : A

A Consequence Scanning workshop is a method that helps assess the potential positive and negative impacts of a planned service or product on different stakeholders and scenarios. The outcomes of this workshop are issues to act on, influence, or monitor, which help prioritize actions and mitigate risks. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-consequence-scanning-workshop

Question 3

At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.

What is the reason the strategy designer should recommend dot voting at this point?

ADot voting is the fastest way to prioritize and make decisions.

BDot voting focuses conversation on a few ideas with the most importance to the group,

CDot voting lets everyone know what the leaders believe to be the right answers.

Answer : B

Dot voting is a democratic and quick way to gauge group consensus on the most valued ideas. It narrows down numerous ideas to those most critical to the group, facilitating focused discussions on priorities and driving alignment on strategic opportunities.

Question 4

A startup company that develops machine learning tools that track the performance of

carbon dioxide and wants enforce perception validity of its dat

a. The company starts by developing a

need statement and a challenge statement.

What is the communality between the two statements?

ABoth are solution free statements

BBoth are tactics intended to solve problem

CBoth explain the scope of possible solution.

Answer : A

The commonality between a need statement and a challenge statement is that both are solution free statements, that is, they do not prescribe or imply any specific solution, but rather define the problem or opportunity space. Both are not tactics intended to solve the problem or explain the scope of possible solutions, as they are more focused on framing the problem.

Question 5

Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the

teams tend to become siloed and focused on their individual team priorities, occasionally leaving

CK's customer experience fragmented.

Which tool should CK's strategy designer recommend to grow and nurture cross-departmental

collaboration?

AV2MOM with shared methods.

BRoadmap of cross-product features

CAnnual leadership summit

Answer : A

The best tool to grow and nurture cross-departmental collaboration is V2MOM with shared methods, as this helps align the teams around a common vision, values, methods, obstacles, and measures. A roadmap of cross-product features or an annual leadership summit may not be enough to foster ongoing collaboration and communication.

Question 6

The strategy designer at Cloud Kicks is using a How Might We statement to frame their

design challenge.

What should they do to test their statement to ensure it successfully guides their design process?

AUse rapid ideation with project team

BTest the statement with end users.

CLaunch an online survey

Answer : A

The best thing to do to test a How Might We statement to ensure it successfully guides the design process is to use rapid ideation with the project team, as this helps generate and evaluate multiple ideas that address the design challenge and reveal any gaps or assumptions in the statement. Testing the statement with end users or launching an online survey may not be effective or feasible ways to test a How Might We statement, as they are more suitable for testing solutions or gathering feedback.

Question 7

A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?"

Which business goal is aligned with this challenge statement?

AIncrease positive environmental impact brand awareness

BIncrease online engagement with the company marketing site

CIncrease overall electric vehicle sales by 20% annually

Answer : A

The business goal that is aligned with this challenge statement is to increase positive environmental impact brand awareness. This goal reflects the desired outcome of making electric car buyers feel confident they are having a positive impact on the environment by choosing the company's vehicles. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/align-challenge-statements-with-business-goals