Salesforce Community-Cloud-Consultant Exam Questions Instant Access

Question 1

An organisation's administrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?

Choose 3 answers

Select one or more of the following:

AProvide a custom name for each reputation level

BUpload a badge image for each reputation level

CRemove and add reputation levels as required

DEnable setup and display of reputation levels

EConfiguration point ranges for the levels

Answer : C, D, E

Question 2

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.* Customer users must be able to collaborate with all Community users.

ACreate a Sharing Set on the Case object.

BEnable Super User access for customer users.

CSelect the Community User Visibility checkbox.

DSet up Delegated Admin access for customer users.

Answer : B, C

Question 3

Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

AEnable Live Agent in Community Settings

BAdd a custom Live Agent Lightning component

CSet up Live Agent in Community Management

DConfigure Live Agent in the Salesforce org

Answer : A, D

Question 4

Universal containers is building a Customer Community. What can the administrator add to the navigation menu?

Select one or more of the following:

ASalesforce objects, topics, external URL, Lightning component, Community pages

BSalesforce objects. Global actions, Community pages, external URL

CSalesforce objects, topics, Community pages, external URL, forecast

DSalesforce objects. Community pages, app launcher, external URL

Answer : A

Question 5

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

ACreate a page layout for leads and assign it to those profiles that have access to the Community.

BCreate a Detail page for invoices and add the page as a Navigation Menu item.

CCreate a Visualforce page for Opportunities and add the page as a Navigation Menu item.

DAdd Opportunities as a Salesforce Object in the Navigation Menu.

Answer : D

Question 6

Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?

Choose 3 answers

AAny community member can pin a post to the top of the feed

BThe person who posted the question can select the best answer

CThe person who answered the question can select the best answer

DAn authorised user can pin a post to the top of the feed

EThe community moderator can select the best answer

Answer : A, B, E

Question 7

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community. What three things should the Salesforce Admin do to brand this Community using Community Builder? Choose 3 answers.

AChoose colors for the text and border elements.

BUpload the Universal Containers logo image to create a custom color palette.

CApply a color scheme that is appropriate for the template all at once with the color palette.

DSubmit a URL reference of a site where the color palette will be matched automatically.

EAdjust the color palette from the Salesforce1 mobile app.

Answer : A, B, E

Salesforce Community Cloud Consultant Community-Cloud-Consultant Exam Questions