Salesforce Consumer Goods Cloud Accredited Professional Exam Practice Test Instant Access

Question 1

Which two standard capabilities are available when executing a promotion check in the field?

AViewing which products are included in the protection

BMarking the promotion as complete

CTaking a photo of the promotion

DChanging the promotion planning dates

EChanging the discounts on the products included in the promotion

Answer : A, C

A promotion check is a type of action plan task that allows a field rep to verify if a promotion is running correctly at a retail store. When executing a promotion check in the field, two standard capabilities are available: viewing which products are included in the promotion and taking a photo of the promotion. These capabilities help to ensure compliance and capture evidence of promotional execution. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27-28.

Question 2

Which statement is correct about Consumer Goods- Einstein Visit Recommendations?

AVisit Recommendations are automatically generated by recent case activities

BVisit Recommendations automatically take into consideration already created visits for the store

CVisit Recommendations rules consider the store operating hours

DVisit Recommendations can be created using the Next Best Action Strategy

Answer : C

Einstein Visit Recommendations take into account factors like store operating hours to ensure that suggested visits are feasible and practical.

Question 3

A consultant for Northern Trail Outfitters (NTO) retail stores would like to configure inventory checks related to product, that are stocked in the frozen food aisle. What should the consultant do first to ensure the field rep knows that the product is located in the frozen food aisle?

ACreate an In-Store Location called Frozen Food Aisle'.

BCreate a record type called 'Frozen Food Aisle on the task.

CCreate a picklist field called location' to document the Frozen Food Aisle.

DNothing as Product2 captures that the product is frozen.

ECreate a record type called 'Frozen Food Aisle' on the retail store.

Answer : A

To ensure the field rep knows that the product is located in the frozen food aisle when performing an inventory check, the consultant should create an In-Store Location called Frozen Food Aisle'. An In-Store Location is an object that represents a specific area within a retail store, such as an aisle, a shelf, or a cooler. By creating an In-Store Location for the frozen food aisle, the consultant can associate it with the products that are stocked in that area and display it on the inventory check task. This way, the field rep can easily locate and verify the products in the frozen food aisle. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 20.

Question 4

Which field is required for setting up Retail Store KPIs?

AEffective to

BRetail Store Group

CKPI Type

DPromotions

Answer : C

KPI Type is a required field for setting up Retail Store KPIs. Retail Store KPIs are key performance indicators that measure how well a retail store is performing against a specific goal or target. The KPI Type defines the type of metric that is being measured, such as share of shelf, out of stock, or promotion compliance. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30.

Question 5

Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotionand inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure theyare able to capture these KPIs?

ACreate an asset called 'Computer Display Unit' and capture KPI called 'Backpack fit properly' using an assessment task.

BCreate an Assessment Task Record type called 'Backpack Fit' for the Computer Display Units to capture the KPIs.

CAdd 'Backpack Fit' for the Computer Display Units checkbox to the In-Store Survey Assessment Task.

DCreate an Asset record named 'Backpack Fit' for the Computer Display Units and link it to the Assessment Task via a lookup field.

Answer : B

This approach allows Field Reps to specifically assess and record the KPI related to the functionality of the Computer Display Unit and its effectiveness in assisting customers with backpack fitting.

Question 6

Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?

ACategory Manager

BDivisional Manager

CSales Manager

DStore Manager

Answer : C

A Sales Manager is the user persona that manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives. A Sales Manager is responsible for planning and overseeing the retail activities of a team of field reps, as well as analyzing and reporting on the performance and compliance of the retail stores in their territory. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 18.

Question 7

Which are the two primary use cases for performing an in-store survey?

AGathering data on inventory reconciliation

BGathering feedback from customers, consumers shoppers, and staff

CGathering point of sale data

DGathering data on promotions, inventory requirements and product quality

ESaving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5

Answer : B, D

Two primary use cases for performing an in-store survey are:

Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions.

Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products