Salesforce Consumer Goods Cloud Accredited Professional Exam Practice Test Instant Access

Question 1

For flow based tasks, which two statement are correct?

AA Retail Store KPI is always needed and is passed to the flow in the variable Retail Store KPI.

BRetail Visit KPIs always need a corresponding Retail Store KPI.

CAssessment Task IDs and Visit IDs are passed to the flow in a flow task.

DRetail Store KPIs are not needed, as long as an Assessment Indicator Definition is available within the flow to create the Retail Visit D KPI.

EFlow based tasks should never be used for tasks that require a Retail Visit KPI.

Answer : A, C

These statements ensure that the necessary data, such as KPIs and IDs, are available within the flow for accurately performing and tracking flow-based tasks.

Question 2

A Consumer Goods Cloud user wants to create a new custom Task Type to support the auditing of coolers installed at retail store locations. Which Assessment Task Definition Task Type should be used?

AOther

BPlanogram Check

CInventory Check

DCustom

Answer : D

For auditing coolers, a new custom Task Type would be most appropriate, as it allows the creation of a task specifically tailored to the unique requirements of cooler audits.

Question 3

A consultant for Northern Trail Outfitters (NTO) retail stores would like to configure inventory checks related to product, that are stocked in the frozen food aisle. What should the consultant do first to ensure the field rep knows that the product is located in the frozen food aisle?

ACreate an In-Store Location called Frozen Food Aisle'.

BCreate a record type called 'Frozen Food Aisle on the task.

CCreate a picklist field called location' to document the Frozen Food Aisle.

DNothing as Product2 captures that the product is frozen.

ECreate a record type called 'Frozen Food Aisle' on the retail store.

Answer : A

To ensure the field rep knows that the product is located in the frozen food aisle when performing an inventory check, the consultant should create an In-Store Location called Frozen Food Aisle'. An In-Store Location is an object that represents a specific area within a retail store, such as an aisle, a shelf, or a cooler. By creating an In-Store Location for the frozen food aisle, the consultant can associate it with the products that are stocked in that area and display it on the inventory check task. This way, the field rep can easily locate and verify the products in the frozen food aisle. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 20.

Question 4

Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotionand inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure theyare able to capture these KPIs?

ACreate an asset called 'Computer Display Unit' and capture KPI called 'Backpack fit properly' using an assessment task.

BCreate an Assessment Task Record type called 'Backpack Fit' for the Computer Display Units to capture the KPIs.

CAdd 'Backpack Fit' for the Computer Display Units checkbox to the In-Store Survey Assessment Task.

DCreate an Asset record named 'Backpack Fit' for the Computer Display Units and link it to the Assessment Task via a lookup field.

Answer : B

This approach allows Field Reps to specifically assess and record the KPI related to the functionality of the Computer Display Unit and its effectiveness in assisting customers with backpack fitting.

Question 5

Which are the two primary use cases for performing an in-store survey?

AGathering data on inventory reconciliation

BGathering feedback from customers, consumers shoppers, and staff

CGathering point of sale data

DGathering data on promotions, inventory requirements and product quality

ESaving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5

Answer : B, D

Two primary use cases for performing an in-store survey are:

Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions.

Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products

Question 6

Which three Survey invitations are displayed in the In-Store Survey task during a visit?

ASurvey invitations associated with the visit

BAll Survey invitations targeted to a contact or user

CAll open Survey invitations

DSurvey invitations associated with the Retail Store

ESurvey invitations associated with the Store Primary Contact

Answer : A, D, E

Survey invitations associated with the visit, the Retail Store, and the Store Primary Contact are three survey invitations that are displayed in the In-Store Survey task during a visit. These survey invitations are relevant to the context of the visit and can help users to collect feedback from the store staff or customers. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27.

Question 7

Which three standard components are available for Assessment Task record pages when configuring Consumer Goods Cloud app screens?

AIn Store Products

BPromotion List

CPromotion Details

DCart Review

EInventory Check

Answer : B, C, E

These components provide comprehensive information about promotions and inventory, vital for effective retail execution.