Salesforce Consumer-Goods-Cloud-Accredited-Professional Exam Practice Test Instant Access

Question 1

Which step is required to link an Action Plan to a Visit record?

ACreate an Action Plan based on the template where the template owners are the Sales Reps.

BCreate an Action Plan Template by specifying Visit' as the target object and publish it.

CActivate the Visit to generate Action Plan Tasks.

DActivate the Action Plan.

Answer : B

To link an Action Plan to a Visit record, the first step is to create an Action Plan Template by specifying Visit' as the target object and publish it. An Action Plan Template is a template that defines the tasks and steps for an action plan. An action plan is a set of tasks that need to be completed for a specific purpose or goal. A visit is an object that represents a scheduled or unscheduled interaction between a field rep and a retail store. By specifying Visit as the target object, the Action Plan Template can be linked to any visit record that matches the criteria defined in the template. By publishing the template, the Action Plan Template becomes available for use. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 25.

Question 2

A Consumer Goods Cloud user wants to create a new custom Task Type to support the auditing of coolers installed at retail store locations. Which Assessment Task Definition Task Type should be used?

AOther

BPlanogram Check

CInventory Check

DCustom

Answer : D

For auditing coolers, a new custom Task Type would be most appropriate, as it allows the creation of a task specifically tailored to the unique requirements of cooler audits.

Question 3

A consultant for Northern Trail Outfitters (NTO) retail stores would like to configure inventory checks related to product, that are stocked in the frozen food aisle. What should the consultant do first to ensure the field rep knows that the product is located in the frozen food aisle?

ACreate an In-Store Location called Frozen Food Aisle'.

BCreate a record type called 'Frozen Food Aisle on the task.

CCreate a picklist field called location' to document the Frozen Food Aisle.

DNothing as Product2 captures that the product is frozen.

ECreate a record type called 'Frozen Food Aisle' on the retail store.

Answer : A

To ensure the field rep knows that the product is located in the frozen food aisle when performing an inventory check, the consultant should create an In-Store Location called Frozen Food Aisle'. An In-Store Location is an object that represents a specific area within a retail store, such as an aisle, a shelf, or a cooler. By creating an In-Store Location for the frozen food aisle, the consultant can associate it with the products that are stocked in that area and display it on the inventory check task. This way, the field rep can easily locate and verify the products in the frozen food aisle. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 20.

Question 4

Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotionand inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure theyare able to capture these KPIs?

ACreate an asset called 'Computer Display Unit' and capture KPI called 'Backpack fit properly' using an assessment task.

BCreate an Assessment Task Record type called 'Backpack Fit' for the Computer Display Units to capture the KPIs.

CAdd 'Backpack Fit' for the Computer Display Units checkbox to the In-Store Survey Assessment Task.

DCreate an Asset record named 'Backpack Fit' for the Computer Display Units and link it to the Assessment Task via a lookup field.

Answer : B

This approach allows Field Reps to specifically assess and record the KPI related to the functionality of the Computer Display Unit and its effectiveness in assisting customers with backpack fitting.

Question 5

Which are the two primary use cases for performing an in-store survey?

AGathering data on inventory reconciliation

BGathering feedback from customers, consumers shoppers, and staff

CGathering point of sale data

DGathering data on promotions, inventory requirements and product quality

ESaving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5

Answer : B, D

Two primary use cases for performing an in-store survey are:

Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions.

Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products

Question 6

How can a Field Sales Manager access a photo taken by a Field Rep of a defective In-store asset

AThe photo is linked to the visit record

BThe photos Inked to the asset record

CThe photo is sent directly to the manager's email

DThe photo is linked to the asset check task

Answer : B

Field Sales Managers can access photos taken by Field Reps of defective in-store assets through the asset record to which the photos are linked. This provides a direct association between the asset and its condition.

Question 7

For what two reasons would the standard record pages for tasks of type ''Other'' be visible instead of the KPI component

ALightning App Builder does not support configuration of the standard record pages to include the KPI component

BSalesforce Mobile App always displays the standard record pages

CIf related object is a custom object it will always display the standard record page

DThe record page Custom Task KPI Component has not been assigned to the concerned user profile

EThe related object record page has not been configured to include Custom task KPI Component in Lightning And Builder

Answer : D, E

Salesforce Consumer Goods Cloud Accredited Professional Exam Practice Test