Salesforce CRT-101 Exam Questions Instant Access

Question 1

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

AGeolocation

BGeofence

CCustom address

DExternal lookup

Answer : A

Geolocation fields allow you to store the latitude and longitude coordinates of a location. They can be used to calculate distances between records and display maps of accounts, contacts, leads, or other custom objects. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm&type=5

Question 2

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

AApproval process

BWorkflow rule

CFlow builder

DValidation rule

Answer : C

Flow builder is an automation tool that allows administrators to create flows that guide users through screens, collect data, and perform actions on records. It can be used to simplify the account creation process by creating a screen flow that shows only the essential fields for creating an account and hides any unnecessary fields or sections from the page layout. Approval process, workflow rule, and validation rule are not automation tools that can simplify the account creation process; they are used for different purposes such as approving records, updating fields, or enforcing data quality. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5

Question 3

What should an administrator use as an identifier when importing and updating records from a separate system?

ARich Text field

BRecord ID

CAuto-Number field

DExternal ID

Answer : D

To use as an identifier when importing and updating records from a separate system, an administrator should use External ID field type on an object. External ID fields allow storing unique identifiers from external systems and using them for matching records during import or update operations. External ID fields can also be used for upsert operations that insert new records or update existing ones based on external ID values. For example, an administrator can create an External ID field on Account object that stores account numbers from an external ERP system and use it for importing or updating accounts from that system. Rich Text field, Record ID, and Auto-Number field are not suitable for using as identifiers when importing and updating records from a separate system. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_field_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm&type=5

Question 4

The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts

over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the

user's manager. The administrator has been tasked with creating an approval process.

Which are two considerations the administrator needs to review before setting up this approval process?

Choose 2 answers

ACreate a custom Discount field on the opportunity to capture the discount amount

BPopulate the Manager standard field on the sales users' User Detail page.

CConfigure two separate approval processes.

DAllow the submitter choose the approver manually.

Answer : A, C

Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user's manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles. Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started.htm&type=5

Question 5

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator

to reset their password.

Which two options should the administrator consider when resetting the user's password?

Choose 2 answers

AResetting the password will change the user's password policy.

BSingle sign-on users can reset their own passwords using the forgot password link.

CResetting a locked-out user's password automatically unlocks the user's account.

DAfter resetting a password, the user may be required to activate their device to successfully log
in to Salesforce.

Answer : C, D

Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can use page layout editor to make fields editable or read-only on page layouts for different profiles or record types. After resetting a password, the user may be required to activate their device by entering a verification code sent to their email address or phone number before they can log in to Salesforce. This is a security feature that helps prevent unauthorized access to Salesforce from unknown devices or browsers. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.identity_verification.htm&type=5

Question 6

Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have

a streamlined solutions to update the shipping address on selected orders associated with an account

when the shipping address is changed on the account.

How should the administrator deliver this requirement?

AAn autolaunched flow on the order page that updates all open orders shipping addresses whenever
the account shipping addresses changes.

BAn autolaunched flow on the account page that updates all open orders shipping addresses whenever
the account shipping addresses changes.

CA screen flow on the order page that lets the reps choose the updated account shipping address in
all open associated orders

DA screen flow on the account page that lets the reps choose the updated account shipping address in
all open associated orders

Answer : D

To update the shipping address on selected orders associated with an account when the shipping address is changed on the account, the administrator should create a screen flow on the account page that lets the reps choose which orders they want to update with the new address. This will give them more control and flexibility over which orders are affected by the change. An autolaunched flow on either object will not allow reps to select specific orders, and may cause unwanted updates or errors. A screen flow on the order page will not be able to update multiple orders at once. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_build_screen.htm&type=5

Question 7

Cloud Kicks executives have noticed the opportunity Expected revenue Field displays

incorrect values.

How Should the administrator correct this?

AUpdate the expected revenue associated with the stage.

BAdjust the forecast category associated with the stage.

CModify the closed won value associated with the stage.

DChange the probability associated with the stage.

Answer : D

Expected revenue is calculated as Amount x Probability. If the expected revenue field displays incorrect values, it means that the probability associated with the stage is not accurate. The administrator should change the probability to reflect the actual likelihood of closing the opportunity at that stage. Reference: https://help.salesforce.com/s/articleView?id=sf.forecasts3_expected_revenue.htm&type=5

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