Salesforce Prepare for your Administrator Certification CRT-101 Exam Questions

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Total 248 questions
Question 1

The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard

that can be drilled down by case origin, status and owner.

What should an Administrator add to the dashboard to fulfil the request?



Answer : A

A dashboard filter is a feature that allows users to filter dashboard components by one or more field values without changing the underlying report data. For example, a dashboard filter can allow users to view cases by origin, status, or owner. A dashboard filter consists of a filter name, one or more source fields, and one or more filter values. Users can apply one or more filters to see different views of the dashboard data. Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_filters.htm&type=5


Question 2

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK

has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?



Answer : C

Flow Builder supports creating a scheduled flow that can run at specified intervals and perform actions on a set of records that meet certain criteria.


Question 3

The administrator at Ursa Major Solar imported records into an object by mistake.

Which two tools should be used to undo this import?

Choose 2 answers



Answer : B, C

Mass delete records and data loader are two tools that can be used by Ursa Major Solar administrator undo import records into object mistake. Mass delete records tool allows administrators delete large numbers records meet certain criteria once setup interface; it can used undo import records into object mistake selecting records imported mistake deleting them mass delete records tool setup interface Data loader tool allows administrators import export delete large numbers records using CSV files command line interface API calls; it can used undo import records into object mistake using CSV file contains IDs records imported mistake deleting them data loader tool command line interface API calls Weekly data export data import wizard are not tools undo import records into object mistake because they either export import records but not delete them. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5


Question 4

The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.

What should the administrator use to fulfil this request?



Answer : C

Component visibility allows you to restrict the visibility of a related list based on a permission set.


Question 5

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers



Answer : B, C

To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5


Question 6

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response

from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?



Answer : B

Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.


Question 7

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

What should an administrator configure to provide these insights?



Answer : B

Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure the return on investment (ROI) of marketing efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign influence. Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5


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