Salesforce CRT-211 Exam Questions Instant Access

Question 1

Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.

Which three things should the administrator do to resolve this issue?

Choose 3 answers

AReview the Error Email for the Process Builder and rectify the issues.

BManually make the updates to the Account as the logged-in user.

CDeactivate the Process Builder in production.

DHave the users refresh the Account page so they get the current Process Builder.

EFix the Process Builder in a sandbox and migrate the change to production.

Answer : A, C, E

To resolve the issue with the Process Builder, the administrator should do the following steps:

Review the Error Email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it.

Deactivate the Process Builder in production. This will prevent further errors from occurring while the administrator fixes the Process Builder.

Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_troubleshoot_error_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_deploy.htm&type=5

Question 2

The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.

How should the administrator meet this requirement?

AWrite a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.

BCreate a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.

CRequire the Sales Engineer and the Account Executive lookup fields on the page layout.

DAssign a task to the owner if an opportunity is created without one of these fields filled out.

Answer : A

A validation rule can enforce data quality by preventing users from saving records that do not meet certain criteria. In this case, the validation rule can check if both the Sales Engineer and the Account Executive lookup fields are blank, and display an error message if so. This way, the director of sales can ensure that every opportunity has either a sales engineer or an account executive assigned to the deal. Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5

Question 3

A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors.

What should the administrator do to troubleshoot the issue?

AUse the flow debug option and set the selection to Run as another user.

BGrant the user more data access by moving them higher in the role hierarchy.

CChange the flow to run as System Context Without Sharing - Access All Data.

DGrant the user the Modify All permission to ensure they have full system access.

Answer : A

The flow debug option is a tool that allows you to test and troubleshoot your flow by running it in debug mode and inspecting the values of variables and resources at each step. You can also set the debug mode to run as another user and see how the flow behaves for different users with different permissions and settings. In this case, using the flow debug option and setting the selection to run as another user can help identify why one user is experiencing a flow error while others are not. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5

Question 4

An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles.

How should an administrator ensure the proper users will receive the email?

AConfigure a queue for the project team and have members view the queue's list view.

BUse sharing rules to automatically share with the individual users in the project team.

CMove the project users to the same role and send the email alert to everyone in the role.

DCreate public groups for each project team and send the email alert to the project group.

Answer : D

Public groups let you share records with a set of users defined by criteria such as role, profile, or individual users. You can use public groups as recipients for email alerts in workflow rules or process builder. Reference: https://trailhead.salesforce.com/en/content/learn/modules/administration_essentials_for_new_admins_in_lightning_experience/administration_essentials_for_new_admins_in_lightning_experience_security_sharing

Question 5

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.

What debug log category should be used?

AWorkflow

BCallout

CSystem

DDatabase

Answer : A

Workflow is the debug log category that should be used to troubleshoot an issue with a flow. Workflow is a debug log category that captures information about workflow rules, flows, processes, approval processes, and entitlement processes. Workflow can help identify errors or issues related to these automation tools by showing details such as evaluation criteria, actions executed, variables assigned, and outcomes reached.

Question 6

What should an administrator do to keep secure fields protected in email templates'?

AImplement GDPR.

BSet up an approval process for email alerts.

CRemove the fields from the email.

DUse classic encrypted fields.

Answer : D

To ensure that secure fields remain protected in email templates, administrators should remove the fields from the email. Email templates can expose sensitive information if they contain fields with secure data. By excluding these fields, administrators can prevent unauthorized access to sensitive information through email communication.

Removing Secure Fields from Email Templates:

When creating or updating email templates, administrators should carefully assess the fields included and remove any that contain sensitive information, such as encrypted fields or fields that contain Personal Identifiable Information (PII).

This approach ensures that secure information is not unintentionally shared via email, aligning with best practices for data security and minimizing exposure risks.

Implications of Including Secure Data in Emails:

Secure fields, particularly those that contain sensitive or confidential information, should be restricted from emails to avoid potential data breaches.

Email communication often lacks the same security controls as the Salesforce platform, making it essential to limit the sharing of sensitive data.

Incorrect options:

Implement GDPR: While GDPR compliance ensures proper data handling practices, it does not directly prevent secure fields from being included in emails.

Set up an approval process for email alerts: An approval process can control the sending of email alerts but does not inherently protect secure fields within the email content.

Use classic encrypted fields: Encrypted fields add a layer of security for data at rest within Salesforce but do not provide specific protections for data included in email templates. Moreover, encrypted fields cannot be referenced in email templates.

In conclusion, the most effective way to ensure that secure fields are not exposed through email templates is to remove these fields from the template altogether, avoiding the inclusion of sensitive data in email communications.

Question 7

When should an administrator apply a permission set to a user or group of users versus configuring the user's profile with the necessary access?

AWhen a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team.

BWhen a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.

CWhen an organization's sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide.

DWhen an organization has opted out of using the standard profiles and created custom profiles.

Answer : B

As explained in question 13, permission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. Permission sets are useful when a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team for some specific tasks or functions. For example, a user may need access to a custom object or field that is not available to their profile, but only for a limited time or project. In this case, assigning a permission set to the user can grant them the additional access they need without affecting their profile or other users with the same profile. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5

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