Salesforce CRT-251 Exam Questions Instant Access

Question 1

The sales team at Cloud Kicks needs to track the number of retail locations for each of its leads. Once the lead is converted, the sales team wants to see the number of retail locations related to their

customers. The service team also wants to view this information.

What should the consultant do to meet this requirement?

ACreate a custom object related to the Account and Lead objects to store the retail locations.

BMap the custom field from the Lead object to the custom field on the Account object during lead conversion.

CAdd roll-up summary fields to calculate the number of retail locations related to the Account and Lead objects.

Answer : B

Question 2

Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.

How should the consultant meet this requirement?

AUse Lead Conversion Reporting.

BUse Einstein Lead Scoring.

CCreate Cadence Steps.

Answer : B

Question 3

Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage.

Which option should a consultant recommend to meet this requirement?

ACreate and subscribe to a custom report of active users by role.

BInstall the Salesforce Adoption Dashboard from AppExchange.

CAnalyze the Setup Audit Trail to determine the number of logins per day.

Answer : B

Question 4

A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization-wide default setting for Account is Private.

What happens if a sales rep has access to a parent account?

AAccess to child account records is granted via the Account Hierarchy.

BAccess to child account records needs to be shared manually,

CAccess to child account records is controlled by default Account Teams.

Answer : A

Question 5

Cloud Kicks (CK) wants to implement sharing rules.

Which consideration should the consultant explain to CK?

ASharing rules can expand access beyond the organization-wide default levels.

BWhen a sharing rule is deleted, the sharing access created by that rule must be manually removed.

CSharing rules apply only to new records that meet the definition of the source data set.

Answer : A

Question 6

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.

What is a justification for using AppExchange data services?

ATo use Salesforce Surveys to update customers' data

BTo create customer segments with personas and scoring

CTo activate customizable sales forecasting and lead scoring

Answer : B

Question 7

Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.

Which section of a SOW should the consultant discuss with CK to meet the requirement?

AScope

BBackground

CTerms and Conditions

Answer : B

Salesforce Prepare for your Sales Cloud Consultant Certification CRT-251 Exam Questions