Salesforce CRT-251 Exam Questions Instant Access

Question 1

Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago. The VP of sales has noticed that the number of sales activities reps have logged has increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process.

What should the consultant recommend?

ADeploy Sales Engagement and use Cadences.

BTrain the reps on targeted interactions.

CReevaluate Opportunity stages.

Answer : A

Question 2

The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.

What should the consultant do to convert a Lead into a Person Account?

AEnable Contact Roles.

BLeave the Company field blank.

CCreate an Apex trigger on the Lead object.

Answer : B

Question 3

Cloud Kicks wants to measure the adoption of its Sales Cloud rollout.

Which key performance indicator (KPI) should the consultant recommend?

ANumber of Opportunities Closed Lost In the last month

BNumber of User logins in the last month

CNumber of Community Contacts added In the last year

Answer : A

Question 4

The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.

What should the consultant recommend to resolve the issue most efficiently?

ACreate a flow to delete the Product from the Price Book.

BArchive the Product and each related Price Book entry.

CEdit the Product record and uncheck the Active field.

Answer : A

Question 5

Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout strategy. The consultant has emphasized the value of leveraging the experiences of partners and customers within the Salesforce ecosystem.

Which resource should the consultant recommend to help CK reach its goal?

AEnd user feedback

BSalesforce Premier Success

CTrailblazer Community

Answer : C

Question 6

Cloud Kicks' (CK) VP of technology wants to start using Sales Cloud for all of the sales team's automation. CK migrated 70 million records from a legacy database to the data warehouse that will be synced

with Sales Cloud. CK wants to search and cross-reference records with the original source database.

What should a consultant recommend to meet this requirement?

AUse the standard External ID field and map this to the source record ID value.

BUse a custom field named External ID and map this to the Sales Cloud record value.

CUse a custom External ID field and map this to the source record ID value.

Answer : C

Question 7

The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them.

What should the consultant explain to the team about merging Person Accounts?

AThey can be merged with contact records.

BThey can be merged with any type of Account.

CThey can be merged with other Person Accounts.

Answer : C

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