Salesforce CRT-251 Exam Practice Test Instant Access

Question 1

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.

What is a justification for using AppExchange data services?

ATo use Salesforce Surveys to update customers' data

BTo create customer segments with personas and scoring

CTo activate customizable sales forecasting and lead scoring

Answer : B

Question 2

Cloud Kicks has 300,000 account records and 16 million invoices in a custom object with a master-detail relationship to the Account. End users have stated that each account record takes a long

time to display.

What should the consultant do to reduce the amount of time it takes to load pages and increase adoption?

AConvert the Invoice master-detail into a lookup relationship and tell the users it Is a required field.

BMove the invoice related list to a separate tab on the record page and communicate the change to users.

CEnable indexing on all visible fields on the Invoice related Iist and create a training plan for the users.

Answer : B

Question 3

Cloud Kicks (CK) requires its sales associates to record all interactions with prospects within Salesforce.

Which sales metric should a sales manager at CK use to monitor and reinforce its sales strategy?

AActivity Tracking

BLead Status

CEvent Monitor

Answer : A

Question 4

Cloud Kicks has organization-wide defaults set to Private for Account.

With the rollout of Opportunity Teams, what should a consultant consider?

AOpportunity should be set to Public Read/Write first.

BThe Opportunity will be implicitly Write for the team.

CThe Opportunity's Account will be implicitly Read for the team.

Answer : C

Question 5

Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails

that are exchanged in a month.

What should the consultant recommend?

ASalesforce Inbox

BActivity Report

CEinstein Activity Capture

Answer : C

Question 6

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.

Which tool should a consultant recommend to meet the requirement?

ASalesforce Inbox

BEnhanced Email

CEinstein Activity Capture

Answer : A

Question 7

A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the

objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.

How should the consultant determine and validate their approach with end users?

AEnlist the help of a champion to ensure that Sales Cloud is meeting end user needs.

BInterview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.

CConduct a technical review of Sales Cloud with developers to evaluate solutions for end users.

Answer : A

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