Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam Questions Instant Access

Question 1

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

* Identify the caller

* Provide answers to questions about billing. consumption, and payments

* Add meter readings

* Manage user complaints.

* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

AConfigure the Energy and Utilities Contact Center Console available m the process horary

BConfigure a custom Salesforce Service Cloud console.

CConfigure custom OmniScripts and FlexCards to cover the requirements.

DAssign the relevant lightning pages to the energy company's service agent user profile

Answer : A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5

Question 2

A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't

being rendered correctly.

What could be the likely reason for this issue?

AThe developer needs to re-write the components to be compatible with Energy and Utilities Cloud.

BLightning Web Components aren't supported on Energy and Utilities Cloud.

CRemote Site Settings entries are missing.

DThere are incorrect permissions an Lightning Web Components.

Answer : D

Question 3

consultant has been tasked with gathering and aligning requirements fram a small group of key

stakeholders for an Energy and Utilities Cloud implementation.

Which approach would be most effective for eliciting business requirements from the small group of

stakeholders?

AConduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

BCreate and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

CConduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.

Answer : A

Question 4

An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc

feature and the reusing clauses library.

According to the manager's expectations, which template type should the developer choose to gene new contracts?

AJSON Based Document Template

BThe Velocity Web Template

CPOF Template

DThe Microsoft Word Document Template

Answer : D

Question 5

A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.

How can this be done with Industries CPQ?

AOne Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

BOne Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.

COne Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.

DOne Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.

Answer : A

Question 6

An energy company is implementing Energy and Utilities Cloud for its service center agents.

Which two of the following business processes should be part of their test scenarios?

Choose 2 answers

ASet up a payment arrangement.

BManage a customer moving out.

CManage changes to contract clauses.

DCreate a multi-site quote.

Answer : A, B

Question 7

An energy company needs a way to generate PDF or Word proposals based on a quote for commercial

customers to review before proceeding with the products and services.

What tool can be used to automatically create these proposals?

AMicrosoft Word

BOmniStudio Document Generation

CEnergy and Utilities Cloud Configure Price Quote (CPQ)

DEnergy and Utilities Cloud Contract Lifecycle Management (CLM)

Answer : B