Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam Questions Instant Access

Question 1

A customer has finished development, which includes large volumes of dat

a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.

When should the performance tests be conducted as part of the overall UAT process?

AJust before the go-live, so the performance test does not alter the overall load on the system

BAt least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary

CAfter the go-live, so the performance can be tracked directly in the production environment

DPerformance tests should not be done as part of UAT; it should only focus on functional requirements.

Answer : B

Question 2

An energy company is building a Customer 360 view for its call center agents. They start with the Energy

and Utilities Cloud Contact Center Console but need to make modifications.

Which tools are primarily used to create and modify this console?

AIndustries CPQ: Opportunity, Quote, and Order Management

BPlatform: Flaws, Visual Force, Lightning Components, and Apex

CCustom Code: Lightning Web Components (LWC), Apex, and Visual Force pages

DOmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures

Answer : D

Question 3

Two people own one home. They have different preferences for receiving notifications. One wants texts and

emails, while the other prefers emails only. h

How and where can the energy company hold this information?

AUse the existing notification preference fields in the Party object.

BCreate a custom object associated with the Account with notification preferences.

CExtend the Service Account object with new fields for notification preferences.

DExtend the Account, Contact, and Relationship objects with new fields for notification preferences.

Answer : A

Question 4

An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.

Which two pricing metadata are needed when defining this price with Industries CPQ?

AA Pricing Plan Entry, with type as Price and charge type as Recurring

BA Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

CA Price List Entry, with amount as $60. currency as USD and charge type as Recurring

DA Pricing Variable, with type as Price and charge type as Recurring

Answer : A, C

When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition. Reference = Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms: https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5

Question 5

A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't

being rendered correctly.

What could be the likely reason for this issue?

AThe developer needs to re-write the components to be compatible with Energy and Utilities Cloud.

BLightning Web Components aren't supported on Energy and Utilities Cloud.

CRemote Site Settings entries are missing.

DThere are incorrect permissions an Lightning Web Components.

Answer : D

Question 6

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees

Which three changes are disrupting the energy and utilities market?

ARegulatory and technology changes

BDigital first and work-from anywhere in real time

CRemoving the complexity from the business

DCapitalization of the cloud

ECustomer expectations and values

Answer : A, B, E

The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands. Reference = These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.

Question 7

An energy company is implementing Energy and Utilities Cloud for its service center agents.

Which two of the following business processes should be part of their test scenarios?

Choose 2 answers

ASet up a payment arrangement.

BManage a customer moving out.

CManage changes to contract clauses.

DCreate a multi-site quote.

Answer : A, B