Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam Questions Instant Access

Question 1

A customer has finished development, which includes large volumes of dat

a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.

When should the performance tests be conducted as part of the overall UAT process?

AJust before the go-live, so the performance test does not alter the overall load on the system

BAt least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary

CAfter the go-live, so the performance can be tracked directly in the production environment

DPerformance tests should not be done as part of UAT; it should only focus on functional requirements.

Answer : B

Question 2

The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier

What approach should you recommend to build this integration to the legacy billing application?

AGo to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets

BBegin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.

CStart by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration

DRecommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.

Answer : A

When aiming to integrate Salesforce Energy and Utilities Cloud with a legacy billing application, especially when the customer is already using MuleSoft, leveraging existing assets from Anypoint Exchange is a strategic approach. Anypoint Exchange often contains templates and pre-built integration patterns that can significantly speed up the integration process by providing a starting point that is specifically tailored or easily adaptable to energy and utility industry needs. This method fosters efficiency and leverages community knowledge and previous successful implementations. Reference = MuleSoft's Anypoint Exchange is a central repository for connectors, templates, and APIs. Its utility for Salesforce integrations, especially within the Energy and Utilities sector, is documented in MuleSoft's resources and guides on Anypoint Platform: https://www.mulesoft.com/exchange/

Question 3

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

APayment reminders

BRate change notifications

CElectronic funds transfers

DCustomer satisfaction surveys

Answer : C

Question 4

An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.

Which object does the Energy and Utilities Cloud data model use to store this information?

AContract

BAccount

CAsset

DPremise

Answer : B

Question 5

The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.

What two processes can modify the look and feel of the application?

AModify the VEELogoCard FlexCard to change the customer logo.

BModify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

CModify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

DModify the application Page Layout to change/add/remove selected elements

Answer : B, C

In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively. Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript

Question 6

Two people own one home. They have different preferences for receiving notifications. One wants texts and

emails, while the other prefers emails only. h

How and where can the energy company hold this information?

AUse the existing notification preference fields in the Party object.

BCreate a custom object associated with the Account with notification preferences.

CExtend the Service Account object with new fields for notification preferences.

DExtend the Account, Contact, and Relationship objects with new fields for notification preferences.

Answer : A

Question 7

An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.

Which two pricing metadata are needed when defining this price with Industries CPQ?

AA Pricing Plan Entry, with type as Price and charge type as Recurring

BA Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

CA Price List Entry, with amount as $60. currency as USD and charge type as Recurring

DA Pricing Variable, with type as Price and charge type as Recurring

Answer : A, C

When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition. Reference = Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms: https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5