Salesforce Energy and Utilities Cloud Accredited Professional (AP-207) Exam Questions Instant Access

Question 1

A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.

How can this be done with Industries CPQ?

AOne Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

BOne Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.

COne Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.

DOne Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.

Answer : A

Question 2

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

AConfirm customer entitlements for field service appointments.

BSee a list of all service and work types available in the system.

CAccurately confirm and verify customer details.

DCheck available field service time slots for the week.

Answer : A, C

Question 3

A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end

experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with

employee transformation.

What solution component of Energy and Utilities Cloud should be recommended and mapped to get them

started on the transformation journey?

APartner Management

Butility 360

Cutility Cx

Answer : B

Question 4

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

APayment reminders

BRate change notifications

CElectronic funds transfers

DCustomer satisfaction surveys

Answer : C

Question 5

Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

AMetadata API

BStreaming data API

CSSO data access

DOmnichannel data access

Answer : D

Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/

Question 6

What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

ASalesforce Export Wizard

BOmniStudio DataPacks

CIDX Workbench

DDataLoader.io

Answer : B

When migrating configurations, especially those related to OmniStudio components from a sandbox to production environment in Salesforce, OmniStudio DataPacks are the recommended tool. OmniStudio DataPacks, part of the Salesforce DevOps toolkit, allow for the bundling and deployment of complex configurations and metadata associated with OmniStudio components. This tool is specifically designed to handle the intricate dependencies and settings of OmniStudio components, ensuring a seamless and error-free migration process. Reference = Salesforce documentation on OmniStudio deployment and migration strategies emphasizes the use of OmniStudio DataPacks for effective configuration migrations. This is outlined in the Salesforce OmniStudio Developer Guide, which provides detailed instructions on using DataPacks for deploying OmniStudio solutions: https://developer.salesforce.com/docs/atlas.en-us.omnistudio.meta/omnistudio/

Question 7

An energy company is building a Customer 360 view for its call center agents. They start with the Energy

and Utilities Cloud Contact Center Console but need to make modifications.

Which tools are primarily used to create and modify this console?

AIndustries CPQ: Opportunity, Quote, and Order Management

BPlatform: Flaws, Visual Force, Lightning Components, and Apex

CCustom Code: Lightning Web Components (LWC), Apex, and Visual Force pages

DOmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures

Answer : D