Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam Questions Instant Access

Question 1

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.

What should the administrator use to configure the chat functionality?

AExperience Builder and Chatter

BService Console and Service Channel

CChat Agent Guided Setup Flow and Service Console

DService Channel and Chatter

Answer : C

To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.

Question 2

Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

AManually share cases.

BMove users who need case access to a higher level in the Role Hierarchy.

CConfigure an External Account Hierarchy.

DCreate a Sharing Set for the Account.

Answer : C

An External Account Hierarchy is a feature that allows you to create a hierarchy of accounts for your partners and grant access to records based on the hierarchy level. You can use an External Account Hierarchy to grant View access to cases created by child companies to their parent company.

Question 3

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals?

Choose 2 answers

AIndustry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

BInsurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

CIndustry-specific templates are available today but not Lightning Bolt solutions.

DIndustry-specific templates as well as Lightning Bolt solutions are available today.

Answer : B, D

When selecting a template for your sites and portals, you need to keep in mind some points, such as:

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This template is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.

Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include templates, themes, flows, apps, and components.

Question 4

Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.

The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.

Which user license Should GCC recommend for the researchers?

ACustomer Community

BExternal Apps

CPartner Community Plus

DCustomer Community Plus

Answer : B

External Apps is a user license type that allows users to access up to 10 custom objects per app and unlimited standard CRM objects. This license type is suitable for the researchers who need to access at least 20 custom objects for the coffee company's solution.

Question 5

Ursa Major Solar would like the navigation menu in the customer portal to be vertical.

Which two options make this possible?

Choose 2 answers

AEdit the default navigation

BDownload an app from AppExchange

CFix the header's Position.

DWrite custom code

Answer : B, D

Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.

Question 6

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics?

Choose 2 answers

ASelect the appropriate topics on the Knowledge tab within Lightning Experience.

BAllow guest users to tag displayed articles with relevant topics on a public page.

CEstablish automatic topic assignment of topics to specified data categories within WorkSpaces.

DManually add one or more topics to each article within Workspaces.

Answer : A, D

Two ways the consultant should associate the articles with topics are A and D. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. To associate articles with topics, you can select the appropriate topics on the Knowledge tab within Lightning Experience, which allows you to view and edit articles in a list or Kanban view. You can also manually add one or more topics to each article within Workspaces, which allows you to create and manage articles in a collaborative environment.

Question 7

Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.

How should the administrator configure this?

AUse the Developer Console to add code to allow for autocomplete functionality.

BIn Salesforce Setup, type 'support settings'' in the quick find box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.

CIn the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select 'publicly available'.

DIn the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select 'publicly available''.

Answer : C

To enable autocomplete for guest users, the administrator should use the Search component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select ''publicly available''. Autocomplete is a feature that suggests search terms based on what users type in the search box. The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting ''publicly available'', you can make autocomplete suggestions visible to guest users who are not logged in.