Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam Questions Instant Access

Question 1

Which step denotes the completion of an Experience Cloud site setup?

ASetting up SSO

BActivating the site

CAssigning roes to users

DAssigning profiles to users

Answer : B

The step that denotes the completion of an Experience Cloud site setup is activating the site. Activating the site is the final step that makes your Experience Cloud site live and accessible to your users and visitors. Before activating the site, you need to complete other steps such as creating pages, adding components, configuring settings, assigning permissions, and testing functionality. After activating the site, you can still make changes and updates as needed.

Question 2

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will

be collaborating with NTO's staff on their research-related submissions.

Which user visibility setting needs to be enabled at a minimum?

ANone

BSite User Visibility

CGuest User Visibility

DPortal User Visibility

Answer : B

Site User Visibility allows users within the same site to see each other, regardless of their role or sharing group membership. This is useful for collaboration between independent researchers and NTO staff on their research-related submissions.

Question 3

Dreamscape flowers is looking to launch a public site for its current customers and prospects.

Which three actions are performed automatically when a site is created Expense Cloud?

Choose 3 answers

ACreation of a guest role

BCreation of moderation criteria that are applied only to guest users

CCreation of a guest profile

DCreation of sharing mechanisms that are available only to guest users

ECreation of a guest user record

Answer : A, C, E

Three actions that are performed automatically when a site is created in Experience Cloud are A, C, and E. A guest role is a role that defines the access level and permissions of guest users on your site. A guest profile is a profile that determines what guest users can see and do on your site. A guest user record is a user record that represents the guest user on your site. These actions are performed automatically when you create a site in Experience Cloud, so you don't have to manually create them.

Question 4

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals?

Choose 2 answers

AIndustry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

BInsurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

CIndustry-specific templates are available today but not Lightning Bolt solutions.

DIndustry-specific templates as well as Lightning Bolt solutions are available today.

Answer : B, D

When selecting a template for your sites and portals, you need to keep in mind some points, such as:

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This template is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.

Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include templates, themes, flows, apps, and components.

Question 5

What are two ways a question can be escalated to a case?

Choose 2 answers

AManually by a moderator selecting ''Escalate to Case'' in the Feed

BManually by users commenting ''Escalate''

CAutomatically via Case Assignment Rules

DAutomatically via process Builder by meeting specified criteria

Answer : A, D

A question can be escalated to a case in two ways:

Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.

Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.

Question 6

No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access records owned by realtors at DR.

What should the Experience Cloud consultant recommend for record sharing?

ARole Hierarchy

BSharing Set

CSharing Rule

DSuper User

Answer : C

Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by realtors at DR with social workers at NMH, based on criteria such as record type, field value, or ownership.

Question 7

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.

In what two ways can Lightning Bolt help DF accomplish this?

Choose 2 answers

ALightning Bolts can be distributed and reused.

BLightning Bolts can help reduce implementation time.

CLightning Bolts can help minimize licensing and provisioning cost.

DLightning Bolts can help organize, manage, and reuse digital content.

Answer : A, B

Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.