Salesforce Certified Experience Cloud Consultant (EX-Con-101) Exam Questions Instant Access

Question 1

Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

ARetail managers need to be given super User access.

BRetail managers needs to be put in the execute role in the Role Hierarchy

CA Sharing Set needs to be created.

DA sharing Rule needs t be created.

Answer : A

Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.

Question 2

Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?

Choose 3 answers

APage View by Salesforce Object

BSearch Activity

CUser Login History Option

DNumber of Case Created by user

EContact Support page Activity

Answer : B, C, E

Three items that are reportable by a site administrator through Google Analytics for Experience Cloud sites are B, C, and E. Google Analytics is a tool that allows you to measure and analyze the traffic and behavior of your Experience Cloud site visitors. Google Analytics can report on various items, such as:

Search Activity: This item shows how users search for content on your site, such as the number of searches, the search terms used, the number of results returned, and the click-through rate.

User Login History Option: This item shows how users log in to your site, such as the number of logins, the login methods used, the login duration, and the login frequency.

Contact Support page Activity: This item shows how users interact with your contact support page, such as the number of visits, the bounce rate, the average time on page, and the conversion rate.

Question 3

The Universal Containers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.

What is the recommended choice for moving the site from one org to the other?

ADeployment via Metadata API

BPublication via Experience Builder

CDeployment via Change Set

DLightning Bolt Export and Installation

Answer : D

To move a site from one production org to another production org that is not directly connected, UC should use Lightning Bolt Export and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.

Question 4

Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.

How should an administrator accomplish this?

AUse an HTML component

BCreate CMS items.

CUse a Flexible page layout.

DBuild a custom Lightning component.

Answer : D

To add a background image to a record list of products in its digital experience, an administrator should build a custom Lightning component. A Lightning component is a reusable unit of user interface that you can create and customize using code. A custom Lightning component allows you to add your own functionality and design to your Experience Cloud site. To add a background image to a record list of products, an administrator should build a custom Lightning component that uses the SLDS Background Image utility class and the lightning-record-list base component.

Question 5

How can records owned by Customer Community users be shared with internal users?

ACreate a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

BCreate an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

CCreate a Share Group for a Customer Community profile that is not associated with a Sharing Set.

DUse the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Answer : B

The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.

Question 6

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).

UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.

What are the two considerations for creating partner users and granting access?

Choose 2 answers

AOnly business accounts can be created as partner users

BAssign Partner Community license to partner users.

CAssign Customer Community Plus license to partner users.

DOnly person accounts can be created as partner users.

Answer : B, C

Two considerations for creating partner users and granting access are B and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.

Question 7

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.

Which two things happen automatically when the site manager enables automation? Choose 2 answers

ACustomer portal members gain the ability to provide badges to other members.

BInactive and active members are assigned default reputation points.

CChatter influence is removed from the Contribution section on the Profile page.

DDefault point system and set of reputation levels become available.

Answer : B, D

Reputation is a feature that allows you to reward community members for their contributions and engagement. When you enable reputation for your community, some things happen automatically, such as:

Inactive and active members are assigned default reputation points. Inactive members get zero points, while active members get 10 points.

Default point system and set of reputation levels become available. You can use the default point system or customize it to suit your needs. You can also use the default reputation levels or create your own.